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Business Communication (ENG301)

 

Assignment 1 (Spring 2013)

Total Marks: 15

                       

 

Objective:

  • The assessment of students’ understanding of Business Communication
  • Motivate students for acquiring conceptual knowledge and practical application of the subject

 

 

Instructions:

 

  • Late assignments will not be accepted.
  • If the file is corrupt or problematic, it will be marked zero.
  • Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and expressing them in your own words will be encouraged.
  • No assignment will be accepted via e-mail.
  • The solution file should be in Word document format; the font color should be preferably black and font size should be 12 Times New Roman.

 

 

 

Q1: ‘Artifacts play a key role in establishing first impressions at workplace’. Discuss.                                                                                                     (5)       

 

                                   

                                                                                   

Q2: Identify the basic elements of the communication process by reading the following situation and considering the questions.                                          (5)                                                        

The time is Friday afternoon. This interaction takes place in Ali’s office. Ali is a manager of an office that processes orders for a computer firm. The people in Ali’s office are present for a weekly wrap-up of the activities and planning for next week’s needs—Nadeem, who is responsible for keeping the office on its schedule; Zaid, who is responsible for the computers and technology in the office; Farhan, who communicates regularly with the sales people who turn in the orders.

Answer each question below.

Who is the sender?

Who is the receiver?

What is the message?

What medium was used to convey the message?

What was the feedback?

 

Q3. Identify the most appropriate option for each description regarding effective communication.                                                                                                        (5)

      

                                                                                   

1. Its purpose is to know what the speaker wants to say or to learn from the speaker. It is an act of cooperation in the sense that it takes advantage of others’ knowledge and experience. Therefore, devoting time to this aspect is in our self-interest.

 

  1. Speak more, do not listen
  2. Focus on the speaker
  3. Speak less, listen more
  4. Listen for what is left unsaid

 

2. Effective listeners do not pay attention only to what is being said, but also notice how it is said. They observe the feelings, attitudes and emotional reactions of the speaker.

 

  1. Focus on the speaker
  2. Observe body language
  3. Listen for what is left unsaid
  4. Empathize with the speaker

 

3. Good listeners do not allow themselves to be overly awed by the speaker’s status, fame, charm or other physical or personal attributes. They perceive the person detached from his personal attributes. Effective communicators are not conditioned by their self-realized impressions and prejudices, but are able to focus on the content of what is being said.

 

  1. Listen for what is left unsaid
  2. Separate the ideas from the speaker
  3. Empathize with the speaker
  4. Prefer your own perception of the speaker

 

 

 

 

 

 

 

 

 

4. Listeners should allow the speaker to conclude his or her point. Only then should they try to interpret and respond to it. Such generalizations may not represent what the speaker intended to communicate.

 

  1. Respect the speaker as a person
  2. Do not jump to hasty conclusions
  3. Listen for what is left unsaid
  4. Focus on the speaker

 

5. Effective listeners keep in mind the speaker’s point of view by focusing on the big picture, background constraints/limitations, and special needs and the emotional state of the speaker. Do not allow the speaker to feel hurt, ignored or insulted.

 

  1. Respect the speaker as a person
  2. Do not be a sponge
  3. Empathize with the speaker
  4. Avoid becoming emotional

 

Views: 3775

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Replies to This Discussion

Artifacts are the physical items that give others an idea about the speaker's personality and social standing. Artifacts can be items such as clothing, jewelry, handbags, and even cars.

What is Artifacts?

Artifacts are permanents which can only be played during your main phase (unless it's an Artifact Creature and has Flash). They represent physical items of power that any wizard can employ. This also means that artifacts can easily be broken if made too powerful. Prime examples of this would be the Power Nine (most of which are artifacts), Voltaic Key, and affinity.
Creatures can also be artifacts, though for a long time they did not have any creature types. Artifact creatures can be affected by anything that would affect either artifacts or creatures. Currently, artifact creatures that are not modeled after colored creatures tend to get the creature type Golem or Construct. Most of the artifacts and artifact creatures in the game are featured in the Mirrodin Block. Recently the theme of artifacts was brought back in the pack Shards of Alara. These artifacts continue an idea shown first in the Future Sight (set)of colored artifacts. Also in Future Sight and in Shards of Alara, artifacts have had colored mana costs.

What are the basic elements of the communications process?

Input. The sender has an intention to communicate with another person. This intention makes up the content of the message.
Sender. The sender encodes the message, e.g. the idea of "piece of furniture to sit on" = . Thus he gives expression to the content.
Channel. The message is sent via a channel, which can be made of a variety of materials. In acoustic communication it consists of air, in written communication of paper or other writing materials.
Noise. The channel is subjected to various sources of noise. One example is telephone communication, where numerous secondary sounds are audible. Even a solid channel such as paper can be crushed or stained. Such phenomena are also noise in the communicative sense.
Receiver. The receiver decodes the incoming message, or expression. He "translates" it and thus receives the
Output. This is the content decoded by the receiver.
Code. In the process, the relevance of a code becomes obvious: The codes of the sender and receiver must have at least a certain set in common in order to make communication work.

For solution see attached file and if there is any mistake than tell me and only take idea from this solution. thnx

Attachments:

 

 

 

Q1: ‘Artifacts play a key role in establishing first impressions at

workplace’. Discuss.

 

 

Solution:

 

Artifacts are objects used to convey nonverbal messages about selfconcept, image, mood, feeling or style. For example, perfume, clothes,

lipstick, glasses and hairpieces project the style or mood of the wearer.

Many artifacts are common to the group but we also use artifacts,

particularly clothing, as an individual form of communication.

Appearance and cloth are important and highly visible parts of nonverbal

communication. Consider the difference between the clothes you wear at

home, to the beach and the clothes you wear on a job interview. The

choice of clothes reflects your mood and your attitude to the occasion.

Other people note and place their own interpretation of your dress.Even if

you decide that you will not bother about personal appearance or clothes,

others will read this message as part of your nonverbal communication.

 

 

Q2: Identify the basic elements of the communication process by reading the

following situation and considering the questions. (5)

The time is Friday afternoon. This interaction takes place in Ali’s office. Ali is a

manager of an office that processes orders for a computer firm. The people in Ali’s

office are present for a weekly wrap-up of the activities and planning for next week’s

needs—Nadeem, who is responsible for keeping the office on its schedule; Zaid,

who is responsible for the computers and technology in the office; Farhan, who

communicates regularly with the sales people who turn in the orders.

 

Answer each question below.

 

There is two Situations

Who is the sender?

Ans = ALI (Because he is Boss and plan for next week)

 

Who is the receiver?

Ans = Farhan (who is responsible for orders

 

 

What is the message?

Ans = Next Week Needs

 

What medium was used to convey the message?

Ans= It was face to face Communication.

 

What was the feedback?

Ans=Previous week activity

 

Q3

Solution:

1. speak less ,listen more

2. observe the body language

3. separate the ideas from the speaker

4. do not jump to hasty conclusions

5. Respect the speaker as a person

Reply by nouman qureshi 24 minutes agoDelete

Business Communication (ENG301)

 

Assignment 1 (Spring 2013)

Total Marks: 15

                       

 

Objective:

  • The assessment of students’ understanding of Business Communication
  • Motivate students for acquiring conceptual knowledge and practical application of the subject

 

 

Instructions:

 

  • Late assignments will not be accepted.
  • If the file is corrupt or problematic, it will be marked zero.
  • Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and expressing them in your own words will be encouraged.
  • No assignment will be accepted via e-mail.
  • The solution file should be in Word document format; the font color should be preferably black and font size should be 12 Times New Roman.

 

 

  it is just my idea .Plz reply if som 1 hav different opinion 

  

Q1: ‘Artifacts play a key role in establishing first impressions at workplace’. Discuss. 

Ans;    Artifacts are objects used   to covey the nonverbal messages about self concept, mage , mood ,feeling or style. For example perfume, clothes , lipstick , glasses ,hairpieces, project the style or mood of the wearer. Many artifacts are common to the group but we also use the artifacts ,particularly dressing ,as an individual form of communication. Appearance and cloth are important and highly visible part of nonverbal communication. There must be a difference between your casual and formal dressing .when you are going to office you should wear decent and graceful cloths because the choice of clothes reflects your mood and your attitude to the occasion. Other people note and place their own interpretation of your dress. Even if u decide that you will not bother about  personal appearance  or clothes. Other will read this message as a part of your  nonverbal communication.                                                                                  (5)  

 

                                   

                                                                                   

Q2: Identify the basic elements of the communication process by reading the following situation and considering the questions.                                          (5)                                                         

The time is Friday afternoon. This interaction takes place in Ali’s office. Ali is a manager of an office that processes orders for a computer firm. The people in Ali’s office are present for a weekly wrap-up of the activities and planning for next week’s needs—Nadeem, who is responsible for keeping the office on its schedule; Zaid, who is responsible for the computers and technology in the office; Farhan, who communicates regularly with the sales people who turn in the orders.

Answer each question below.

Who is the sender?

Ans ;Mr Ali is a manager in this office and he is the responsible for the planning and any other activities related to management so he is the sender according to above mention situation .

Who is the receiver?

Ans; Mr Farhan is the receiver because he receives the orders from the sales people  of this office .

What is the message?

Ans; in the above mention situation all the staff  of Ali’ s office is present for Planning of next week needs. This is the message .

What medium was used to convey the message?

Ans; In above mention paragraph peoples are communicating face to face so it is verbal  conversation.

What was the feedback?

Ans ; In above mention paragraph the review of last week activities is the feedback .

 

Q3. Identify the most appropriate option for each description regarding effective communication.                                                                                                    (5)

      

                                                                                  

1. Its purpose is to know what the speaker wants to say or to learn from the speaker. It is an act of cooperation in the sense that it takes advantage of others’ knowledge and experience. Therefore, devoting time to this aspect is in our self-interest.

 

  1. Speak more, do not listen
  2. Focus on the speaker
  3. Speak less, listen more
  4. Listen for what is left unsaid

 

Ans;  speak less listen more

2. Effective listeners do not pay attention only to what is being said, but also notice how it is said. They observe the feelings, attitudes and emotional reactions of the speaker.

 

  1. Focus on the speaker
  2. Observe body language
  3. Listen for what is left unsaid

Empathize with the speaker

 

Ans; Observe body language

3. Good listeners do not allow themselves to be overly awed by the speaker’s status, fame, charm or other physical or personal attributes. They perceive the person detached from his personal attributes. Effective communicators are not conditioned by their self-realized impressions and prejudices, but are able to focus on the content of what is being said.

 

  1. Listen for what is left unsaid
  2. Separate the ideas from the speaker
  3. Empathize with the speaker
  4. Prefer your own perception of the speaker

 

Ans :  Separate the ideas from the speaker

 

 

4. Listeners should allow the speaker to conclude his or her point. Only then should they try to interpret and respond to it. Such generalizations may not represent what the speaker intended to communicate.

 

  1. Respect the speaker as a person
  2. Do not jump to hasty conclusions
  3. Listen for what is left unsaid
  4. Focus on the speaker

Ans ; Do not jump to hasty conclusions

 

5. Effective listeners keep in mind the speaker’s point of view by focusing on the big picture, background constraints/limitations, and special needs and the emotional state of the speaker. Do not allow the speaker to feel hurt, ignored or insulted.

 

  1. Respect the speaker as a person
  2. Do not be a sponge
  3. Empathize with the speaker
  4. Avoid becoming emotional

Ans; Respect the speaker as a person



Read more: help in question 2 - Virtual University of Pakistan http://vustudents.ning.com/group/eng301businesscommunication/forum/...

ENG301_Assignment#01_Complete_Solution

See the attached file please

Attachments:

2. Effective listeners do not pay attention only to what is being said, but also notice how it is said. They observe the feelings, attitudes and emotional reactions of the speaker.

 

  1. Focus on the speaker
  2. Observe body language Correct Answer
  3. Listen for what is left unsaid
  4. Empathize with the speaker

5. Effective listeners keep in mind the speaker’s point of view by focusing on the big picture, background constraints/limitations, and special needs and the emotional state of the speaker. Do not allow the speaker to feel hurt, ignored or insulted.

 

  1. Respect the speaker as a person
  2. Do not be a sponge
  3. Empathize with the speaker Correct Answer
  4. Avoid becoming emotional

in the given idea solution, the answer of Question No. 2 is wrong, Ali is not a Sender, he is a Receiver. First read then write the answer,

how ali is receiver

he is manager so ,

is he sending next week planning to their emplyees

???

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