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Question No: 1 ( Marks: 1 ) - Please choose one
What do you call to a tool that lets you work with individuals and groups on documents that are shared via computer?
► Electronic mail
► Voice mail
► Instant messaging
► Computer conferencing
Question No: 2 ( Marks: 1 ) - Please choose one
Which one of the following statement defines psychological context of interpersonal communication?
► It concerns your reactions to the other person.
► It deals with the psycho-social "where" you are communicating.
► It is who you are and what you bring to interaction.
► It deals with the physical "where" you are communicating.
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is a form of communication in which messages are sent to large, public, dissimilar, anonymous, distant audiences using some intermediate instrument of transfer?
► Mediated communication
► Mass communication
► Interpersonal communication
► Group communication
Question No: 4 ( Marks: 1 ) - Please choose one
What does Communication breakdown mean?
►We have been ineffective in communication.
►We have been effective in communication.
►We have been helpful in communication.
►We physically broke communication.
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following statement has biased language?
►Jews generally make good businesspeople.
►Some Japanese businesspeople cannot speak English.
►Older people generally have lower energy levels.
►Most Germans are direct in their communication.
Question No: 6 ( Marks: 1 ) - Please choose one
Physical or environmental barriers most often begin _________________of the communication exchange.
►At the start
►In the middle
►At the end
►At any stage
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following barriers are most often the hardest to identify and reduce or eliminate?
►Physical barriers
►Listener barriers
►Sender barriers
►None of given options
Question No: 8 ( Marks: 1 ) - Please choose one
All of the following are correct about magazines except:
►Magazine articles tend to be shorter and more general.
►Magazines are a type of periodical.
►Magazines publish articles written for a general audience.
►Articles in magazines usually include bibliographies.
Question No: 9 ( Marks: 1 ) - Please choose one
Where does immediacy come from during a presentation?
►Looking at your notes
►Standing
►Dressing with authority
►Making eye contact
Question No: 10 ( Marks: 1 ) - Please choose one
All of the following are considered as some basic truths about human nature that help us humanize our business messages, EXCEPT:
►People are self-centered
►People are defensive
►People are perfect
►People expect courtesy
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following method of outlining speech is generally preferred for negative news messages?
►Direct method
►Indirect method
►Supporting method
►Sustaining method
Question No: 12 ( Marks: 1 ) - Please choose one
All of the following suggestions help improve the effectiveness of the opening paragraph of business writing, EXCEPT:
►Make sure the beginning is appropriate for the reader.
►Make sure the beginning is inappropriate for the situation.
►Use a fast-start beginning rather than a slow beginning.
►Keep the beginning paragraph fairly short.
Question No: 13 ( Marks: 1 ) - Please choose one
The courteous close of a direct request letter contains all of the following EXCEPT:
► A specific request
► Information about how you can be reached
► An expression of appreciation or goodwill
► Information about your city
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following statement is NOT true about a congratulatory message?
► The message may be sent to a company relocating to a new building.
► The message may be sent to an individual for being elected to an office in a social organization.
► The message should focus on the receiver from start to finish.
► The message may close by referring to the writer's assistance to the receiver in his or her achievement.
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following is true about goodwill messages?
► Seemingly informative
► Presented to change attitudes
► Presented to change behaviors
► All of the given options
Question No: 16 ( Marks: 1 ) - Please choose one
When scientists note that the average temperature is rising each year in Sydney, Cairo, Tokyo, and other major cities, they conclude that the entire globe is warming up. Which form of reasoning are they using?
► Narrative
► Emotional
► Deductive
► Inductive
Question No: 17 ( Marks: 1 ) - Please choose one
All of the following are responsibilities of the interviewee to help make the interview a success, except:
► Covering your own agenda
► Using secondary questions
► Giving detailed answers
► Correcting any misunderstandings
Question No: 18 ( Marks: 1 ) - Please choose one
The vocabulary of informal writing is:
► Less difficult
► Tricky
► Intricate
► All of the given options
Question No: 19 ( Marks: 1 ) - Please choose one
To begin a disappointed newsletter with a negative information, ______________ a negative situation.
► Eases
► Reduces
► Complicates
► Relieves
Question No: 20 ( Marks: 1 ) - Please choose one
While writing a letter to inquire about the people, one should keep in mind all of the following, except:
► Respect human rights, both legal and moral
► Ask only for info related to the job
► Stress unrelated information/ facts if consider necessary
► Structure the questions around the job
Question No: 21 ( Marks: 1 ) - Please choose one
Order letters are comprised of all of the following distinct content components, except:
► Method of payment
► Pertinent information about the items being ordered
► Directions for shipping the merchandize
► Quality report of the items
Question No: 22 ( Marks: 1 ) - Please choose one
All of the following are true for disappointing news letters, EXCEPT:
► It provides enough detail to make the reason for the refusal logically acceptable.
► It explains the company’s policy as logical rather than rigid.
► It avoids negative personal expressions.
► It offers an applogy for the decision
Question No: 23 ( Marks: 1 ) - Please choose one
From the following options, which is a kind of persuasive message?
► Speech
► Application
► Report
► Collection letters
Question No: 24 ( Marks: 1 ) - Please choose one
The term “Memo” stands for:
► Memories
► Memorandum
► Message
► Massive
Question No: 25 ( Marks: 1 ) - Please choose one
Suppose you are going to Bhurban for the sake of some conferences and plan to stay in PC Bhurban. For this purpose, you send an e-mail to the hotel management for the reservation of a room. What important information you should provide in your mail?
► Type of room needed
► Number of persons to occupy the room
► Arrival and departure date and time
► All of the given options
Question No: 26 ( Marks: 1 ) - Please choose one
Normally in invitation letters, the request for the confirmation is added:
► In the Beginning of the letter
► In the Middle of the letter
► At the end of the letter
► There is no need to add such request
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is written two lines above the body?
► Reference initial
► Signature
► Conclusion
► Salutation
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following techniques can be used to make people not to lose their focus due to videos incorporated in presentations?
► By keeping the videos short
► By making the videos lengthy and narrative
► By incorporating only colorful videos
► By adding rock music in the background
Question No: 29 ( Marks: 1 ) - Please choose one
The suggested plan for a letter in which information about a job applicant is requested includes all of the following elements, except:
► An opening that mentions the name of the person who has given the reader’s name as a reference.
► A list of questions that you would like to have answered.
► A rude & inappropriate closing.
► A brief discussion of the common duties of the job for which the applicant has applied.
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is not a good practice while writing letters granting adjustments?
► A slow-start opening
► A delayed presentation of the good news
► A redundant apology that ends on a negative note
► All of the given options
Question No: 31 ( Marks: 1 ) - Please choose one
An audience centered approach can be achieved in a letter by paying attention to:
► Using “You” attitude
► Choosing positive words
► Using respectful language
► All of the given options
Question No: 32 ( Marks: 1 ) - Please choose one
All of the following are appropriate answers in response to the question about the expected salary in a job application form, except:
► To be discussed during interview
► Negotiable
► Open for discussion
► As much as you can pay
Question No: 33 ( Marks: 1 ) - Please choose one
All of the following tips should be kept in mind while filling up a job application form, except:
► Read the instructions on the form carefully before beginning to complete it.
► Upon completion, review the entries for completeness and accuracy.
► Answer the open ended questions with an exaggerated expression.
► Complete every blank on the form – even if you have to insert entries like “None,” “Not applicable.”
Question No: 34 ( Marks: 1 ) - Please choose one
Nonverbal cues can enhance one’s interview performance. Which of the following will fall in the category of non verbal cues?
► Facial expressions
► Eye contact
► Body language
► All of the given options
Question No: 35 ( Marks: 1 ) - Please choose one
All of these are the qualities of conciseness, except:
► Stick to the purpose of the message.
► Delete irrelevant words and rambling sentences.
► Omit information obvious to the receiver; do not repeat at length what that person has already told you.
► Avoid short introductions.
Question No: 36 ( Marks: 1 ) - Please choose one
It is suggested to use familiar words to achieve clarity in writing. Which of following is a familiar word for subsequent
► After
► Preceding
► Succeeding
► Consequent
Question No: 37 ( Marks: 1 ) - Please choose one
'She types @ of 80 words/min.' is the best example of which of the following elements of effective written communication?
► Comparison
► Concreteness
► Comprehensiveness
► Communication
Question No: 38 ( Marks: 1 ) - Please choose one
“An accident took place at Wahdat road.” The answer to which W out of 5Ws of a news story is missing in this statement?
► What
► Which
► Where
► When
Question No: 39 ( Marks: 1 ) - Please choose one
13 people sitting around a table exchanging ideas on 'Overpopulation' is an example of which of the following?
► Mass communication
► Group communication
► Round table communication
► Mediated communication
Question No: 40 ( Marks: 1 ) - Please choose one
All of the following are group task roles that people have to play in group communication or group activity, except:
► Initiating or opinion seeking
► Consensus seeking
► Devil’s advocate
► Encouraging
Question No: 41 ( Marks: 1 ) - Please choose one
Which of the following is a person in a group activity whose job is to keep the discussion moving by stimulating members to reach their goal?
► Devil’s advocate
► Agent
► Energizer
► Factual contributor
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following is not a quality of a good persuader?
► Good persuader assumes persuation as one-shot effort.
► Good persuader does not resist compromises.
► Good persuader uses metaphors to convey life time experiences.
► Good persuader avoids hasty generalizations.
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following is not a way to avoid faulty logics in persuasive writing?
► Avoid oversimplifying a complex issue
► Avoid assuming a true cause
► Avoid faulty analogies
► Avoid illogical support
Question No: 44 ( Marks: 1 ) - Please choose one
Context is the way the message is delivered and is known as:
► Paralanguage
► Lateral language
► Contextual language
► Hyper language
Question No: 45 ( Marks: 1 ) - Please choose one
In which of the following ways input from associates can be helpful in anticipating questions from audience?
► They can help in guessing questions.
► If they are more experienced they’ll be able to guide better.
► If they are educated they’ll be able to re-write the speech.
► They can coordinate with the expected audience and then suggest questions.
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following is the first element in the listening process?
► Listening
► Hearing
► Filtering
► Speaking
Question No: 47 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a common reason for disruptive behavior?
► Resistance to change.
► Resentment of the presenter.
► Repetition of behavior that is successful for the detractor.
► Reappearance of the presenter.
Question No: 48 ( Marks: 1 ) - Please choose one
In which of the following seating arrangements, people in the audience are seated in rows and columns without tables?
► Theater style
► Semi-circle
► Classroom style
► T-formation
Bro kiaa ye short notes mid term k ha puri book hai ?
no 1 to 22
megha butt kia ap k exam me is short nots me sy questions aye hen ??
Yes mary sary mcqs esi ma sa ay thy
ap mara paper dakh ly ma na share kiya hua hai
bro ap final term ke pas paper de rahe ho
sorry ma na dakkhy bina paper share kar diya jo final term ka tha wo ma na remove kar diya
and bro i am not your broyour sister
MCM301
Communications Skills
Solved by
QUIET GIRL
Question:
Intrapersonal communication processes depend upon communicators'
Options:
Frame of reference
Creativity
Self-talk
All of the above.
Question:
If a person is communicating with his friend on telephone then it will be:
Options:
Intrapersonal communication
Mass communication
Mass communication
None of the above
Question:
Which one of the following statement is correct about communication?
Options:
Communication can solve all problems.
Communication skills are not learnt.
Communication is dynamic, not static.
Communication is just an information transfer.
Question:
Which one of the following is not a part of electronic media?
Options:
Radio
Television
Film
Brochure
Question:
Downward communication flows from people at higher levels to those at lower levels in an organization. Primary function of downward communication is to provide:
Options:
Organizational policies and procedures
Feedback about employees’ performance
Organizational goals and objectives
All of the above.
Question:
Which one of the following is a mass medium of communication?
Options:
Television
Radio
Newspaper
All of the above
Question:
The five steps involved in a communication process appear in a specific order. Which one of the following is the right order?
Options:
IdeaàChannelàEncodingàDecodingàFeedback
Ideaà EncodingàChannelàDecodingàFeedback
ChannelàIdeaàEncodingàFeedbackàdecoding
IdeaàDecodingàChannelàEncodingàfeedback
Question:
Probing in a communication process is:
Options:
An attempt to gain additional information
Making judgments
An attempt to explain what the sender meant
None of the above
Question:
Self Talk is also called as:
Options:
Mediated communication
Interpersonal communication
Imagined communication
Person-Group communication
Question:
Creating and holding a mental image of the person with whom you are conversing by telephone will:
Options:
Give the impression the other person is important.
Help you keep the conversation focused on the other person.
Make your voice sound professional.
Minimize the potential for in-person interruptions.
Question:
The person who attaches meaning to a message is called:
Options:
Sender
Encoding
Transmitter
Receiver
Question:
The eye is capable of processing 500-million bits of information per second, however the brain can only compute about _____________ bits of information per second.
Options:
400
500
600
650
Question:
__________________ is an automatic psychological process of receiving aural stimuli. Options:
Listening
Hearing
Speaking
None of these
Question:
Some misconceptions about communication are
Options:
Communication solves all problems
Communication physically breaks down
The meaning we attach to a word will be the meaning everyone else attaches to
All of the given options
Question:
Specialized vocabulary is known as:
Options:
Equivocal terms
Jargon
Trigger words
Biased language
Question:
A thesis statement is a ____________________ in sentence form
Options:
Declarative statement
Direct statement
Indirect statement
Straight statement
Question:
________________ is a sentence that does not express the feeling, conditions, opinions and attitude.
Options:
Thesis statement.
Indirect statement
Direct statement
Straight statement
Question:
A __________________ is a strong statement designed to evoke a powerful emotional response.
Options:
Startling statement
Indirect statement.
Direct statement
Straight statement
Question:
All of the following are the tools for getting audience attention, except:
Options:
Startling statement
Stories
Rhetorical questions
Conclusion
Question:
Deductive and inductive are the types of _____________ order.
Options:
Spatial
Chronological
Topical
Logical
Question:
In which speech, speaker does not have time to analyze the audience
Options:
Manuscript
Memorized
Impromptu
Extemporaneous
Question:
If your objective is to train a new computer consultant, what will be your general goal or general purpose
Options:
To inform
To persuade
To teach
To entertain
Question:
Which of the following statement explains mediated communication?
Options:
Mediated communication occurs when two (or a few) people use loud speaker to
Mediated communication occurs when two (or a few) people use some
Mediated communication occurs when people try to communicate at mass level.
Mediated communication occurs when a group of people uses email to send a
Question:
When superiors provide directions to their subordinates regarding what to do, this is known as a type of ____________________ communication.
Options:
Upward
Horizontal
Downward
Lateral
Question:
After listening to Ayesha’s long speech, Beenish told her what she understood from her long talk. Which form of listening it is?
Options:
Empathic listening
Critical listening
Active listening
Preferential listening
Question:
When working to create and maintain a favorable relationship with a receiver, a sender should:
Options:
Do just what the receiver expects.
Impress the receiver by using technical terms.
Stress mutual interests and benefits.
Use positive wording.
Question:
If a manager asks his assistant to compile a report on the overall performance of the department, which forms of communication it, will be?
Options:
Upward communication
Intrapersonal communication
Downward communication
Lateral communication
Question:
Drafting stage starts after
Options:
Planning
Organizing
Both 1and 2
None
Question:
Which is NOT true for creating effective opening paragraph?
Options:
Keep the beginning paragraph fairly short.
Use a you-viewpoint in the opening
Make sure the beginning is appropriate for the reader
Don’t consider your reader
Question:
Ending paragraph provides you the opportunity to
Options:
Concentrate on the action you desire the reader to
Show courtesy towards the reader.
Both 1 and 2
None of above
Question:
Audience information i.e. age, gender, education, occupation and socioeconomic status falls into the category:
Options:
Demographic factors
Psychographic factors
Geographic factors
All of the given options
Question:
Generally there are ____________ kinds of newspaper indexes
Options:
Three
Four
Five
None of the given options.
ok ji baki past paper mujhay email kr deyna fahadper7@gmail.com pay
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