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MGT503 Solved Online Quiz#1 Fall 2012

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MC120403890 : Hassan Ali

Quiz Start Time: 06:32 PM

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Question # 1 of 10 ( Start time: 06:32:28 PM )

Total Marks: 1

Which of the following skills are used by call centre managers when they spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future.

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Question # 4 of 10 ( Start time: 06:36:00 PM )

Total Marks: 1

The major contribution of the Industrial Revolution was the substitution of ________ for human power

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Question # 5 of 10 ( Start time: 06:37:18 PM )

Total Marks: 1

Which of the following acts as an unambiguous measure of the effectiveness of a business organization?

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