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Quiz # 04

Communication Skills



Dear Students!

This is to inform that Quiz # 04 will be opened on Feb 18, 2016 and last date to attempt quiz will be Feb 19, 2016.


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MCM301 Quiz #4 Lecture 33-40 (19 Feb 2016) 19-Feb-16 10:31:29 PM
Question # 1 of 10 ( Start time: 10:14:41 PM ) Total Marks: 1
All of the following are the different types of Buffer EXCEPT:
Select correct option




Bad news ************

Question # 2 of 10 ( Start time: 10:16:00 PM ) Total Marks: 1
Which of the following is the characteristic of good news letter?
Select correct option

Begin with good news ok**********

Use slow opening

Begin with explanatory details or information

Don’t incorporate a you-viewpoint
Question # 3 of 10 ( Start time: 10:17:02 PM ) Total Marks: 1
Which of the following is to make a neutral, non-controversial statement that is closely related to the point of the message?
Select correct option

Buffer ok**********




Question # 4 of 10 ( Start time: 10:18:13 PM ) Total Marks: 1
In a well written disappointing newsletter, all of the following points are kept in mind, except:
Select correct option

Enough detail to make the reason for the refusal logically acceptable.

Explaining the company’s policy as logical rather than rigid

Offering an apology for the decision ok **********

Avoiding negative personal expressions

Question # 5 of 10 ( Start time: 10:19:30 PM ) Total Marks: 1
Order letters are comprised of all of the following distinct content components, except:
Select correct option

Pertinent information about the items being ordered

Directions for shipping the merchandize

Quality report of the items ok **********

Method of payment

Question # 6 of 10 ( Start time: 10:20:33 PM ) Total Marks: 1
All of the following are correct when it comes to writing disappointing news letters EXCEPT:
Select correct option

Avoid the use of negative words or phrases.

Avoid making suppositions that are not likely to occur.

Avoid a meaningless closing.

Avoid a neutral or buffered opening. ok **********
Question # 7 of 10 ( Start time: 10:21:36 PM ) Total Marks: 1
Almost every customer who makes a claim is emotionally involved; therefore, the _________________ is usually the best approach for a refusal.
Select correct option

Direct method

Callous method

Straight method

Indirect method ok **********

Question # 8 of 10 ( Start time: 10:22:31 PM ) Total Marks: 1
With the use of which of the following, we reason from specific evidence to general conclusion?
Select correct option

Analogy ok**********




Question # 9 of 10 ( Start time: 10:23:45 PM ) Total Marks: 1
Which of the following is not a part of writing plan of a reservation letter?
Select correct option

A fast-start opening which identifies the type of room desired and the days needed

A section which mentions arrival and departure times

A section describing the quality of the room you booked in the other hotel ok **********

A courteous, action-oriented closing, which mentions your desire for a confirmation
Click here to Save Answer & Move to Next Question

Question # 10 of 10 ( Start time: 10:25:08 PM ) Total Marks: 1
The letter of decline must be:
Select correct option


Courteous ok **********



thanks for sharing


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