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DUE DATE: 29TH JANUARY, 2018
MARKS: 10
TOPIC: “ISO9001 (2000)”
The case:
Trend national limited (TNL) is a privately-owned furniture manufacturing company. About 10 years
ago, TNL started as a small shop and now 300 employees are working in it. It exports approximately
60% of its products to foreign markets. Such substantial growth brought numerous challenges for the
company due to nonconforming products and customer complaints. Currently TNL is facing a threat of
losing its foreign customers and increasing quality costs. To cope with this situation, management of
the company chooses to implement ISO 9001 standard in the company. According to them ISO 9001
seemed an appropriate mean to monitor and improve the performance of their products.
Required Questions:
Question 01:
Being a student of total quality management, you are required to discuss the role of senior management
in implementation of quality management system (ISO 9001) in the organization. (5 marks)
Question # 02:
Identify the interested parties that TNL needs to cater while implementing quality management system
in the organization. (5 marks)

 

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plzz discuss about it 

Koi to aye idea wala
Ya solution wala :-(

plzzzz upload the solution

Please provide solution of this assignment.

TOTAL QUALITY MANAGEMENT (MGT510)                             SEMESTER FALL 2017

 

ASSIGNMENT NO. 01

 

TOPIC: “ISO9001 (2000)”                                                      DUE DATE: 29TH JANUARY, 2018

 

The case:

Trend national limited (TNL) is a privately-owned furniture manufacturing company. About 10 years ago, TNL started as a small shop and now 300 employees are working in it. It exports approximately 60% of its products to foreign markets. Such substantial growth brought numerous challenges for the company due to nonconforming products and customer complaints. Currently TNL is facing a threat of losing its foreign customers and increasing quality costs. To cope with this situation, management of the company chooses to implement ISO 9001 standard in the company. According to them ISO 9001 seemed an appropriate mean to monitor and improve the performance of their products.

 

Question 01:

 

Being a student of total quality management, you are required to discuss the role of senior management in implementation of quality management system (ISO 9001) in the organization.                                                                                                                                                 (5 marks)

Answer:

 

According to ISO 9001 Trend national limited (TNL) company required a method to insure the plans and strategies in the organization. Senior management should analyze that what is the level of customer’s satisfaction/wants and what is their feedback about the furniture product. According to Hoshin Kanri, senior management should recognize the planning process (Plan, Do, Check, Act) and deliver that plan to the middle managers from where they assure its implementation by operation teams. After deploying new policy operational activities must be evaluated timely, train & empower functional/operational teams, acquire good quality raw material and redesign products, change strategies according to feedback and correct problems during implementation for targeting current & new foreign markets. In (ISO 9001) senior management should need to focus on customer's needs, evaluate continues improvement process and support companies mission, values and vision. They need to identify problems according to customer’s complaints and remove barriers in the implementation of ISO 9001 standards for quality products. Senior managers need to improve plan and strategies for better performance as well as use quality tools for problem solving to meet the customer's needs.

Question # 02:

 

Identify the interested parties that TNL needs to cater while implementing quality management system in the organization.                                                                                  (5 marks)                         

Answer:

 

  1. Customers:

 

          Customers are most important third party who directly related to the organization and           seniors managers of Trend national limited (TNL) must understand the needs,           expectations and requirement of the customers because they use companies products and    services.

 

  1. Government & Non-Government organizations:

 

          Trend national limited (TNL) have to fulfill legal requirements for their products to meet and    maintain the ISO9001 QMS. It is also important to understand the expectations of non- Govt.          Organization who can    understand the level of performance and durability which are     expected by          companies customers.

 

  1. Employees:

 

            Employees are also included in third party although they are not purchaser but they want to             work in an    environment that creates quality products that will meet the needs of             companies end customers because nobody want to create faulty products.

 

  1. Shareholders:

 

          Shareholders are interested in the company's growth as well as interested in how well QMS           performs. Shareholders are directly affected by the cost of products. Continual improvement        could be extremely important for this group.

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