BNK603 GDB Spring 2020 Solution & Discussion Last Date: 10-06-2020
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BNK603 GDB FALL 2020 Solution
In order to better understand the systematic behavior and dynamics of Consumer Banking Segment within a Commercial banking set up, it is utmost important to understand Business Model and its dimensions. The important dimensions of Business Model are; Customer Interface, Core Strategy, Strategic Resources and Value Network. In Business Model the first dimension is customer interface. The key components of customer interface are fulfillment & support, information and insight, relationship dynamics and pricing structure.
Being a student of Consumer Banking, you are required to give your opinion on key components of customer interface. Which one key component is most important in customer interface? Support your answer with strong logical arguments.