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CONSUMER BANKING (BNK603) ASSIGNMENT NO. 01 DUE DATE: 16TH MAY, 2017 MARKS: 10 SEMESTER SPRING 2017

ASSIGNMENT:
Learning Objectives:
The objective of this assignment is to introduce the students with the procedure of registering
complaint with Banking Mohtasib and the State Bank of Pakistan’s guidelines for
standardization of ATM Operations.
Requirements:
Mr. Azeem has its bank account in ABC Bank Limited and a debit card was issued to him by his
bank for meeting his cash withdrawal demands. On 15-10-2016, Mr. Azeem went to an ATM
(Automated Teller Machine) near his home in order to get cash but he was surprised to see that
his account showed the deduction of Rs.20, 000, although he had withdrawn only Rs.10, 000 at
that day. Mr. Azeem immediately informed the higher authorities of the bank about this fact but
their response towards resolving this issue was not so encouraging. Therefore, Mr. Azeem
decided to register a complaint in Banking Mohtasib against ABC Bank Limited. Keeping in
view the above scenario, you are required to write the complete procedure that will be followed
by the concerned parties and Banking Mohtasib in this case: starting from the registration of
complaint till the resolution of this issue. In addition, you are also required to write
responsibilities of the management of ABC Bank Limited to carry out ATM operations of ABC
Bank Limited in accordance with the guidelines issued by State Bank of Pakistan.

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any body have solution of consumer banking bnk603 assignment # 1 solutions plz do share it in the group coz today is the last day of assignment.

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