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Do you think that affective Computing extends Human-Computer Interaction by adding emotional communication (attention to user’s emotions) between human and machine/computers, collectively with suitable way of handling affective information? Justify with appropriate reasons.

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Idea Solution:

Emotions have been argued as necessary to facilitate human-machine interaction by drawing on traditional human-human interaction cues. On the other hand, an inherent advantage of a machine providing responses to a particular query is the general assumption that the information is factual and impartial. The apparent perception of impartiality of machine information removes ambiguity and isolates the user from any emotional “noise” in the interaction. Users rely on the idea that computers cannot become hindered by emotions and generally believe that as

the information came from a computer, it is true in so far as the computer can provide the answer.

In introducing emotional reasoning and in particular the synthesis of artificial emotions with a view to facilitating the interaction between human and machine, this affective augmentation in fact interferes with the perceived truth value of the information, particularly if there are serious issues about the machine simply faking an inherently human feature. Basically, if the machine employs emotions in order to reinforce what it is trying to communicate given our propensity to anthropomorphize (and even a bias towards anthropomorphizing this could in fact work against

the system’s objectives because we still perceive it as a machine (with perceived fake emotions).

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