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CS625 Assignment 01 Spring 2021 Solution / Discussion Due Date: 19-05-2021

 

Question No 1:                                                                                                                                           5 Marks

 

Suppose you have been recently hired as a Customer Care Representative (CSR) in a multinational company “Nestle”. Nestle being a multinational company cares for the development and growth of their employees in all aspects. For this purpose, they have arranged a 5-Days workshop on “Customer Service Training Program” for their newly hired CSR Team. This specific customer service training program focuses on improving communication, listening, problem-solving and organizational skills. Training employees on the same set of competencies gives them a standard process to deal with customers and creates a sense of team spirit.

Looking at the above scenario which “Traits of a Professional”, the company has followed for their employees? Also mention the valid reason for your choice.

 

 

 

 

 

 

Question No 2:                                                                                                                                           5 Marks

 

You are the Manager Ethics and Governance at The Professionals Private Limited (TPPL). TPPL is a firm that provides trainings on Governance, Risk management, Professional and Code of Ethics.

 

You are required to prepare training material for two of your clients, one of which requires to know the IEEE Code of Ethics, whereas, the other client requires understanding on ACM Code of ethics. While preparing your file for a training at one of your clients on IEEE Code of Ethics, your junior has misprinted your training material. Due to this misprinting, Principles and general moral imperatives of both the Code of Ethics as mentioned above are mixed.

 

Based on the above issue, in order to separate the mixed principles, you are required to identify and tag against each from the below principles, which one belongs to IEEE Code of Ethics and ACM Code of ethics. (only mapping of principle against its respective Code is required)  

             

Principle

Belongs to? (IEEE or ACM Code of Ethics)

PUBLIC - Software engineers shall act consistently with the public interest.

 

Avoid harm to others.

 

COLLEAGUES - Software engineers shall be fair to and supportive of their colleagues.

 

CLIENT AND EMPLOYER - Software engineers shall act in a manner that is in the best interests of their client and employer consistent with the public interest.

 

Honor property rights including copyrights and patents.

 

 

 

NOTE: Submit “.doc” file only. Every student should provide his/her own work, exact copying of the assignment (or some portion of the assignment) from the internet or other students will lead to copy case and zero marks will be awarded. Do not put any query on MDB about this assignment, if you have any query, then email us at CS625@vu.edu.pk

 

 

Deadline:

Your assignment must be uploaded/submitted on or before 19/05/2021.

 

 

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