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ENG301 Business Communication Assignment No. 01 Solution and Discussion Fall 2013 Virtual University (VU) Due Date: November 19, 2013

Business Communication (ENG301)

 

Assignment 1 (Fall 2013)

Total Marks: 15

                       

 

Objective:

 

  • To assess students’ understanding of different concepts of ‘Business Communication’ and how they can apply their conceptual knowledge in daily life examples

 

Instructions:

 

  • Late assignments will not be accepted.
  • If the file is corrupt or problematic, it will be marked zero.
  • Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and expressing them in your own words will be encouraged.
  • No assignment will be accepted via e-mail.
  • The solution file should be in Word document format; the font color should be preferably black and font size should be 12 Times New Roman.

 

 

 

 

Q1: Read the following examples and label them with reference to flow of communication.

                                                                                                                                                5

 

  1. This is a natural phenomenon that serves as a means of emotional release for staff members and provides the administrator with significant information concerning the attitudes and feelings of staff members.  __________________
  2. Organizational publications, circulars, letter to employees, group meetings are all examples of _______________
  3. Communication between peers, between managers _______________
  4. Communication that takes place between a manager and external groups such as - suppliers, vendors, banks, financial institutes etc. ____________
  5. Complaint and Suggestion Box, Job Satisfaction surveys, employee attitude surveys, letters from employees, employee-manager discussions ________________

 

 

 

 

Q2: For each pair of words, list the one that is positive in the “Positive Connotation” category, and the one that is negative in the “Negative Connotation” category.        10                                                                                           

1. Gaze, Stare

2. Fragrance, Odor

3. Brainwash, Persuade

4. Delayed, Tardy

5. Nosy, Curious

6. Lazily, Leisurely

7. Demand, Request

8. Gathering, Mob

9. Slim, Skinny

10. Debate, Argue

 

 

Sr. No

Positive Connotation

 

Denotation

Negative Connotation

1

 

Look steadily

 

2

 

A smell sensed by the olfactory nerve

 

3

 

Influence one way or another

 

4

 

Not on time

 

5

 

Some what interested

 

6

 

Without haste

 

7

 

Ask of someone

 

8

 

A large group

 

9

 

Less than average build

 

10

 

Discuss with others

 

 

Views: 1909

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Replies to This Discussion

Assalam u alikum 

In my opinion tardy and nosy should come as negaive connotations, while others are simple.

Direction of flow within the organization

 Downward Flow

 Organizational decisions are made at top level and then flow down to the people who carry them. When employees receive appropriate downward communication from the management, they become motivated and more efficient. They need clear job directions, safety rules, facts about organizational strategy, products, and viewpoints on important controversial issues. They are also concerned about their benefits such as health care, promotions, pensions, training, etc.

 Upward Flow

 To solve problems and make intelligent decision managers need what is going on in the organization. Upward internal communication is also very important. Many executives want comments from employees in addition to the usual periodic reports. Successful managers listen closely to opinions, complaints, problems, and suggestions, especially when these are clearly put forward. They want to know about problem, emerging trends etc.

 Horizontal Flow

 Horizontal flow takes place between peers in organizations in order to solve problems, perform job duties, prepare for meetings, and cooperate on important projects. So you can imagine that people spend time on listening to and making requests, writing notes and memos, and discussing and writing about projects. And they do it through communication.

 Informal Internal Communication

 Every organization has an informal communication network – a grapevine – that supplements official channel. It is important source of information. It is casual conversation of an organization.

 External Communication

 Communication that takes place outside the organization is called external communication. The right letter, proposal, report, telephone call, or personal conversation can win back an angry customer, create a desire for a firm’s product or services, encourage collections, motivate performance, and in general, create goodwill. 

Sr. No

Positive Connotation

 

Denotation

Negative Connotation

1

 Gaze

Look steadily

 Stare 

2

 Fragrance 

A smell sensed by the olfactory nerve

 Odor

3

 Persuade 

Influence one way or another

 Brainwash

4

 Delay

Not on time

 Tardy

5

 Curious

Some what interested

 Nosy

6

 Leisurely

Without haste

 Leisurely

7

 Request

Ask of someone

 Demand

8

 Gathering

A large group

 Mob

9

 Slim

Less than average build

 Skinny

10

 Debate 

Discuss with others

 Argue



For 1st question see the lecture # 2 FLOW OF COMMUNICATION

For 2nd question see the lecture # 5 BARRIERS IN EFFECTIVE COMMUNICATION /COMMUNICATION FALLOFF

Hope that helps.

 

 Solution of Assignment No 1

 

 

Q1: Read the following examples and label them with reference to flow of communication.

                                                                                                                                                5

 

  1. 1.      This is a natural phenomenon that serves as a means of emotional release for staff members and provides the administrator with significant information concerning the attitudes and feelings of staff members.  Upward flow of communication
  2. 2.      Organizational publications, circulars, letter to employees, group meetings are all examples of  internal communication.
  3. 3.      Communication between peers, between managers horizontal communication.Communication that takes place between a manager and external groups such as - suppliers, vendors, banks, financial institutes etc. external communication.
  4. 4.       Complaint and Suggestion Box, Job Satisfaction surveys, employee attitude surveys, letters from employees, employee-manager discussions upward flow of communication.

 

 

 

Q2: For each pair of words, list the one that is positive in the “Positive Connotation” category, and the one that is negative in the “Negative Connotation” category.        10                                                                                           

1. Gaze, Stare

2. Fragrance, Odor

3. Brainwash, Persuade

4. Delayed, Tardy

5. Nosy, Curious

6. Lazily, Leisurely

7. Demand, Request

8. Gathering, Mob

9. Slim, Skinny

10. Debate, Argue

 

 

Sr. No

Positive Connotation

 

Denotation

Negative Connotation

1

Gaze

Look steadily

Stare

2

Fragrance

A smell sensed by the olfactory nerve

Odor

3

persuade

Influence one way or another

brainwash

4

Delay

Not on time

tardy

5

Curious

Some what interested

nosy

6

 Leisurely

Without haste

lazily

7

Request

Ask of someone

Demand

8

Gathering

A large group

Mob

9

Slim

Less than average build

Skinny

10

Debate

Discuss with others

Argue

 

 

 

 

 

Q1: Read the following examples and label them with reference to flow of communication.

 

Answer                                                                                                                                   

  1. This is a natural phenomenon that serves as a means of emotional release for staff members and provides the administrator with significant information concerning the attitudes and feelings of staff members.  Upward flow of communication
  2. Organizational publications, circulars, letter to employees, group meetings are all examples of  Internal communication          
  3. Communication between peers, between managers Horizontal communication
  4. Communication that takes place between a manager and external groups such as - suppliers, vendors, banks, financial institutes etc. External communication
  5. Complaint and Suggestion Box, Job Satisfaction surveys, employee attitude surveys, letters from employees, employee-manager discussions Upward flow of communication

 

Q2: for each pair of words, list the one that is positive in the “Positive Connotation” category, and the one that is negative in the “Negative Connotation” category.                                                                                                               

1. Gaze, Stare

2. Fragrance, Odor

3. Brainwash, Persuade

4. Delayed, Tardy

5. Nosy, Curious

6. Lazily, Leisurely

7. Demand, Request

8. Gathering, Mob

9. Slim, Skinny

10. Debate, Argue

 

Answer

 

Sr. No

Positive Connotation

 

Denotation

Negative Connotation

1

Gaze

Look steadily

Stare

2

Fragrance

A smell sensed by the olfactory nerve

Odor

3

Persuade

Influence one way or another

Brainwash

4

Delayed

Not on time

Tardy

5

Curious

Somewhat interested

Nosy

6

Leisurely

Without haste

Lazily

7

Request

Ask of someone

Demand

8

Gathering

A large group

Mob

9

Slim

Less than average build

Skinny

10

Debate

Discuss with others

Argue

 

 

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