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Q1. Stage-fright can turn one’s pains-takingly prepared presentation into a mess. Mr. Smith always has stage fright while speaking in public. He is working with Prof. Huxley as a teacher assistant at the school of Business and Management Sciences in the University of Newcastle, Australia. He is supposed to give an oral presentation on “Types of Jobs Interviews” to Business Communication students. By keeping this scenario in mind, write down FIVE situations that show stage-fright or nervousness of Mr. Smith.                                                                                             (5*2=Marks10) 

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During his walk to the stage, his knees began to shake.


 Q2. Mr. Thompson, a Sales Representative of May Fashion Wholesale, received an adjustment letter from Distribution Manager of New Style Fashions. But the letter confused Mr. Thompson as it was full of grammatical, punctuation, article and spelling mistakes. Now, help Mr. Thompson to comprehend the letter fully by highlighting the mistakes.                                                                     (10*1=10Marks) 


May’s Fashion Wholesale 

Room 3401
200, Java Road
North Point

Los Angels

29th May 2015 


New Style Fashions
Unit 54321
ABC Industrial Estate
New Territories


Dear Thompson


I would like to apologize of the error made by our company in supplying your order number 9857/E dated 28thApril 2015.


You order 100 size-36 dresses (model no. 134) and our dispatch office sent only 10. This was due to an invoicing mistake.


You also informed us that the color of the dresses that you have recieved was not consistent. You mentioned that the colors of different dresses were slightly different shade of red, some being more of an orange color. You also said that one of the dress had two different shades, with the arms being lighter than the skirt.


We have told our clerk to be more careful with invoicing. We have also complained to the factory about the colors.


We have dispatched 100 new garments for Express Courier. They should arrive by monday, 4th june 2015.


To show our goodwill, we would like to offer you a 20% discount on your next order with us.


We look forwarding to receive your further orders, and assure you that they will be filled promptly.


Yours sincerely

Alice Chee

The Distribution Manager


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