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Business Communication ENG 301

 

Spring 2017

Assignment No. 1

Total Marks: 20

Lessons: 1-7

 

Instructions:

  • Upload your assignments in a proper format i.e. MS word file. Corrupt files will be awarded zero marks.
  • The assignments should be zoomed in at 100%.
  • Please avoid plagiarism; plagiarized work will be marked zero.
  • After the due date, the assignments submitted via email would not be entertained.
  • Please avoid submitting copied assignments; otherwise, such a case would be referred to the discipline committee.
  • The font color should be preferably black and font size 12 Times New Roman.

 

Q1. Business communication involves sending messages inside and outside an organization. It requires sending messages through both the oral and written mediums.  Below is given a table of different forms of communication. Identify them as Oral or Written communication.                                                                        (10*1=10 Marks)

 

Sr.

No.

Forms of Messages

Type of Message (Oral/Written)

1.

A ‘Memo’ written by a manager to be distributed within the staff members.

  written 

2.

‘Audio tapes’ kept in the library for record purpose.

 oral

3.

Regular ‘tele-conferences’ conducted between the CEO and managers.

 oral 

4.

A ‘report’ submitted by a manager to CEO of the organization.

 written

5.

‘Videotape’ of the annual meeting sent from Islamabad head office.

 both

6.

A message posted on the ‘electronic bulletin board’ for the employees of an organization.

 written

7.

A ‘fax’ sent from one manager to another.

 written

8.

‘Presentation’ given by the manager to staff members.

 oral 

9.

A ‘postcard’ sent by a manager to a sick employee.

 written

10.

‘Presentations given by a panel’.

 

 oral

 

 

 

 

Q2. Identify the following forms of communication as ‘Formal’ or ‘Informal’ external communication. Also, give one-line reason for selecting each as Formal/Informal communication.                                                                                            (5*2=10 Marks)         

                                                                                                                           

  1. 1.      Business Report

Type: _____________________________________________________________________

 

Reason: ______________________________________________________________________________________________________________________________________________________

  1. 2.      Pamphlets

Type: _____________________________________________________________________

 

Reason: ______________________________________________________________________________________________________________________________________________________

  1. 3.      E-mail to Suppliers

Type: _____________________________________________________________________

 

Reason: ______________________________________________________________________________________________________________________________________________________

  1. 4.      Fax

Type: _____________________________________________________________________

 

Reason: ______________________________________________________________________________________________________________________________________________________

  1. 5.      Chit chat with Customers

Type: _____________________________________________________________________

 

Reason: ____________________________________________________________________________________________________________________________________________________________________

business report - type: formal 

reason : Organizations use them to provide a formal, verifiable link among people, places, and time

2.pamphlets - type: informal

reason : informal contacts with outsiders are important for learning customer’s needs

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Sr.

No.

Forms of Messages

Type of Message (Oral/Written)

1.

A ‘Memo’ written by a manager to be distributed within the staff members.

Written

2.

‘Audio tapes’ kept in the library for record purpose.

Oral

3.

Regular ‘tele-conferences’ conducted between the CEO and managers.

Oral

4.

A ‘report’ submitted by a manager to CEO of the organization.

Written

5.

‘Videotape’ of the annual meeting sent from Islamabad head office.

Oral

6.

A message posted on the ‘electronic bulletin board’ for the employees of an organization.

Written

7.

A ‘fax’ sent from one manager to another.

Written

8.

‘Presentation’ given by the manager to staff members.

Oral

9.

A ‘postcard’ sent by a manager to a sick employee.

Written

10.

‘Presentations given by a panel’.

 

Oral

 

 

 

 

       

                                                                                                                           

  1. 1.      Business Report

Type:_Formal______________________________________________________

 

  1. 2.      Pamphlets

Type:_Informal_____________________________________________________________

 

  1. 3.      E-mail to Suppliers

Type: _Formal____________________________________________________________

 

  1. 4.      Fax

Type: _Formal_____________________________________________________________

 

  1. 5.      Chit chat with Customers

Type: __Informal_______________________________________________________________

 

Related to question 1 . In my opinion 'Audio tapes' kept in the library for record purpose is neither Oral or written. Because this is not communicating anything and kept just in library. We don't know who is the sender or receiver unlike others.

Muhammad, When they will listen to the audio it will be kind of oral thing so i think it will be oral.

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