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ENG301 Business Communication Assignment No.01 Solution and Discussion Fall 2014 Due Date May 07, 2014

Business Communication (ENG301)

 

Assignment 1 (Spring 2014)

Total Marks: 15

                       

 

Objective:

  • To assess students’ understanding of different concepts of ‘Business Communication’ and to gauge their ability to apply their conceptual knowledge in daily life situations

 

Instructions:

  • Late assignments will not be accepted.
  • If the file is corrupt or problematic, it will be marked zero.
  • Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and expressing them in your own words will be encouraged.
  • No assignment will be accepted via e-mail.
  • The solution file should be in Word document format; the font color should be preferably black and font size should be 12 Times New Roman.

 

Q1. Read the following scenarios and select the correct option:                           10

 

1. What type of communication barrier is involved in the given situation?

Mr. Ali, a regional sales representative of a manufacturing company, has just closed the deal on a large order. If all goes well in this deal, Mr. Ali expects multiple orders from this customer in the future. He is eager to call in the home office so that production can begin immediately. However, a local emergency has flooded the cellular phone system with calls, and Mr. Ali can't get through to the home office on his cell phone. What kind of communication barrier is affecting him?

 

• Physical barrier

• Semantic barrier

• Personal barrier

• Emotional barrier

 

2. Choose the most appropriate communication barrier that explains the following situation:

Salman is the CEO of a mid-sized manufacturing company and Ahsan is Director Operations. Late one afternoon, Salman walks into Ahsan's office and says "Ahsan, the parking problem here is ubiquitous. We need to do something about this!"  Although Ahsan would like to be helpful, he hasn't a clue what Salman means. Ahsan is the victim of what kind of communication barrier?

 

• Physical barrier

• Semantic barrier

• Personal barrier

• Emotional barrier

 

3. What type of barrier is preventing effective communication within this group?

 

Shahzad, Ahsan, Aima, Suhail, and Saman are all members of a project management team. All the other team members agree that Shahzad has the biggest ego of anyone involved in the project although none will confront him directly. He has a history of trying to take personal credit for the group's successes, but blames the rest of the team in case if any problem arises. Within meetings, he tends to interrupt others without listening to what they have to say. Communication among the team is suffering.

 

• Physical barrier

• Semantic barrier

• Psychological barrier

• All of the above

 

4. Identify the most appropriate communication barrier in the following conversation.

 

Candidate: 'What happens next?'

Employment consultant: 'Well the PFWA gets whizzed off to DEWR for an OK then I'll stick the VP on EA3000.'

 

• Emotional barrier of being bossy

• Physical barrier of hearing impairment

• Semantic barrier of using jargon

• Semantic barrier of using cliché

 

5. Choose the best suitable option.

 

Candidate: 'Well...I didn't turn up because my dog got hit by a car and...'

Employment consultant: 'But that was the previous evening. I'm talking about yesterday morning!'

 

• Poor communication skills

• Failure to recognize emotions

• Poor listening skills

• Hearing impairment

 

Q2.Identify and label the following examples (1 to 5) as External or Internal Mode of Communication.                                                                                                        5

For example:

  1. Staff meeting reports, face to face discussions (Internal Communication)

 

  1. Memos, monthly reports, job descriptions,
  2. Circulars, meeting minutes, employee manuals,
  3. Letters, reports, telegrams, company website
  4. Mailgrams, faxes, telexes, postcards, contracts
  5. Ads, brochures, catalogs, news releases

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Please Discuss here about this assignment.Thanks

Our main purpose here discussion not just Solution

We are here with you hands in hands to facilitate your learning and do not appreciate the idea of copying or replicating solutions.

What is physical barrier?

A physical barrier is a physical problem that impedes one from achieving a set goal. Physical barriers could be caused due to health problems, communication barriers or other possible physical blocks. It is however important for one to understand the physical barriers and create strategies to overcome them.

Semantic Barriers

.Semantic means science of words. Semantic distractions occur when a word is used differently than you prefer . A single word conveys lots of different meanings.

Each word is understood in reference to the context of the sentence as well as place and situation it is used at. Semantic Distortion can be deliberate or accidental. When it is deliberate, it is intended so but the one that is accidental hinders the progress of communication. It renders ambiguity to the message and every different individual may come to his own conclusion in the end.

For example, the word chairman instead of chairperson, may cause you to focus on the word and not the message.How then can an organization overcome this type of barrier to effectively communicate information?

Personal Barriers

Personal communication barriers are based on the beliefs and outlook of a person. If a person has a negative worldview, for instance, then all communication that occurs will be filtered according to that. If a boss communicates to an employee that he must take care to spell check before handing in a memo, the employee with a negative personal view may receive the construction as negative and become angry or fearful for his job. Bias is another type of personal barrier. For example, if a person is biased against all doctors, she will not receive feedback from a doctor positively and may ignore the doctor's advice. Social class, education and gender are additional types of personal barriers.

Physiological


Physiological barriers are caused by bodily dysfunction. This can include hearing impairment, vision impairment and speech disorders. For a person who is not able to hear, see or speak well or at all, communication becomes much more difficult. Communicating to someone who has a physiological barrier requires clear, direct messages, as someone with vision loss cannot perceive nonverbal cues and a person with hearing loss cannot hear the rate and tone of your voice in expressing emotion.

emotional barriers can be explained as something that gets in the way of your relationship with another person based on you not trusting them for some reason. Whether the mistrust is founded or not, the reason for it has to be dealt with and sooner rather than later

Emotional barriers is the feelings that prevent you to communicate effectively. liking and disliking are included in Emotional Barrier. Both the encoder and decoder affected in emotional

1. What type of communication barrier is involved in the given situation?

Mr. Ali, a regional sales representative of a manufacturing company, has just closed the deal on a large order. If all goes well in this deal, Mr. Ali expects multiple orders from this customer in the future. He is eager to call in the home office so that production can begin immediately. However, a local emergency has flooded the cellular phone system with calls, and Mr. Ali can't get through to the home office on his cell phone. What kind of communication barrier is affecting him?

 • Physical barrier (physical block,,, cellular phone is not working)

hw it can be physical na? its an emergncy situation hapnd wd him then cant it be semantic barries? that wat we think it hapnd against the situation?

2. Choose the most appropriate communication barrier that explains the following situation:

Salman is the CEO of a mid-sized manufacturing company and Ahsan is Director Operations. Late one afternoon, Salman walks into Ahsan's office and says "Ahsan, the parking problem here is ubiquitous. We need to do something about this!"  Although Ahsan would like to be helpful, he hasn't a clue what Salman means. Ahsan is the victim of what kind of communication barrier?

• Semantic barrier ( communication failed)

Shahzad, Ahsan, Aima, Suhail, and Saman are all members of a project management team. All the other team members agree that Shahzad has the biggest ego of anyone involved in the project although none will confront him directly. He has a history of trying to take personal credit for the group's successes, but blames the rest of the team in case if any problem arises. Within meetings, he tends to interrupt others without listening to what they have to say. Communication among the team is suffering. 

• Psychological barrier (having his own concept of reality)

tariq bhai iski kuch itni smj nahi aai plz explain kr dain

4. Identify the most appropriate communication barrier in the following conversation.

 Candidate: 'What happens next?'

Employment consultant: 'Well the PFWA gets whizzed off to DEWR for an OK then I'll stick the VP on EA3000.'

• Semantic barrier of using jargon

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