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ENG301 Business Communication Assignment No.01 Solution and Discussion Fall 2014 Due Date May 07, 2014

Business Communication (ENG301)

 

Assignment 1 (Spring 2014)

Total Marks: 15

                       

 

Objective:

  • To assess students’ understanding of different concepts of ‘Business Communication’ and to gauge their ability to apply their conceptual knowledge in daily life situations

 

Instructions:

  • Late assignments will not be accepted.
  • If the file is corrupt or problematic, it will be marked zero.
  • Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and expressing them in your own words will be encouraged.
  • No assignment will be accepted via e-mail.
  • The solution file should be in Word document format; the font color should be preferably black and font size should be 12 Times New Roman.

 

Q1. Read the following scenarios and select the correct option:                           10

 

1. What type of communication barrier is involved in the given situation?

Mr. Ali, a regional sales representative of a manufacturing company, has just closed the deal on a large order. If all goes well in this deal, Mr. Ali expects multiple orders from this customer in the future. He is eager to call in the home office so that production can begin immediately. However, a local emergency has flooded the cellular phone system with calls, and Mr. Ali can't get through to the home office on his cell phone. What kind of communication barrier is affecting him?

 

• Physical barrier

• Semantic barrier

• Personal barrier

• Emotional barrier

 

2. Choose the most appropriate communication barrier that explains the following situation:

Salman is the CEO of a mid-sized manufacturing company and Ahsan is Director Operations. Late one afternoon, Salman walks into Ahsan's office and says "Ahsan, the parking problem here is ubiquitous. We need to do something about this!"  Although Ahsan would like to be helpful, he hasn't a clue what Salman means. Ahsan is the victim of what kind of communication barrier?

 

• Physical barrier

• Semantic barrier

• Personal barrier

• Emotional barrier

 

3. What type of barrier is preventing effective communication within this group?

 

Shahzad, Ahsan, Aima, Suhail, and Saman are all members of a project management team. All the other team members agree that Shahzad has the biggest ego of anyone involved in the project although none will confront him directly. He has a history of trying to take personal credit for the group's successes, but blames the rest of the team in case if any problem arises. Within meetings, he tends to interrupt others without listening to what they have to say. Communication among the team is suffering.

 

• Physical barrier

• Semantic barrier

• Psychological barrier

• All of the above

 

4. Identify the most appropriate communication barrier in the following conversation.

 

Candidate: 'What happens next?'

Employment consultant: 'Well the PFWA gets whizzed off to DEWR for an OK then I'll stick the VP on EA3000.'

 

• Emotional barrier of being bossy

• Physical barrier of hearing impairment

• Semantic barrier of using jargon

• Semantic barrier of using cliché

 

5. Choose the best suitable option.

 

Candidate: 'Well...I didn't turn up because my dog got hit by a car and...'

Employment consultant: 'But that was the previous evening. I'm talking about yesterday morning!'

 

• Poor communication skills

• Failure to recognize emotions

• Poor listening skills

• Hearing impairment

 

Q2.Identify and label the following examples (1 to 5) as External or Internal Mode of Communication.                                                                                                        5

For example:

  1. Staff meeting reports, face to face discussions (Internal Communication)

 

  1. Memos, monthly reports, job descriptions,
  2. Circulars, meeting minutes, employee manuals,
  3. Letters, reports, telegrams, company website
  4. Mailgrams, faxes, telexes, postcards, contracts
  5. Ads, brochures, catalogs, news releases

Views: 2414

Replies to This Discussion

5. Choose the best suitable option.

Candidate: 'Well...I didn't turn up because my dog got hit by a car and...'

Employment consultant: 'But that was the previous evening. I'm talking about yesterday morning!'

• Poor listening skills

isn't that poor communication skills ?

plz reply back .

I think it is poor listening skill, because first person said something but second person didn't listen him well.

Q2.Identify and label the following examples (1 to 5) as External or Internal Mode of Communication.                                                                                                        5

For example:

  1. Staff meeting reports, face to face discussions (Internal Communication)

 

  1. 1.      Memos, monthly reports, job descriptions, (Internal Communication)
  2. Circulars, meeting minutes, employee manuals, (Internal Communication)
  3. Letters, reports, telegrams, company website (External Communication)
  4. Mailgrams, faxes, telexes, postcards, contracts (External Communication)
  5. Ads, brochures, catalogs, news releases(External Communication)

Business Communication (ENG301)
1st Assignment

anyone tell me that how we can find internal and external communication?plz tell me

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