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ENG301 Solved MCQs - ENG301 Solved Online Quizzes - ENG301 Solved MCQs Bank - ENG301 MCQs Collection from Online Quizzes – ENG301 Mega Solved MCQs – ENG301 Mid Term Final Term Papers Solved MCQs
ENG301 Solved MCQs - ENG301 Solved Online Quizzes - ENG301 Solved MCQs Bank - ENG301 MCQs Collection from Online Quizzes – ENG301 Mega Solved MCQs – ENG301 Mid Term Final Term Papers Solved MCQs
ENG301 Virtual University MCQs BANK - MCQs Collection from Online Quizzes
ENG301 - Business Communication Solved MCQs - Chapter 23-32 - from Online Quiz 2
Monthly Market Report is an analysis of business done during the
Whole day
Whole week
Whole month
In claim letter the initial statement should contain:
Good news.
Bad news.
Mixed news
Ambiguous
A standing committee is one that operates permanently:
Month after month.
Week after week.
After six months
Classification of Report is:
Informal reports, Short reports
Formal reports ,Long reports
Formal or Informal reports , Short or Long Reports
Informal repots, Long repots
------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company.
Formal report
Analytical Letter Reports
Scientific Reports
Informational Letter Reports
Prefatory parts are __ in number.
6
7
8
9
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are ___ basic parts of a formal report.
3
4
5
6
1. Prefatory Parts
2. Text Parts
3. Supplementary Parts
are usually short messages with natural, casual use of language.
Formal reports
Informal reports
Short reports
Progress report
Sales letters start with:
An easy and effective way.
An attention-getting device.
A smooth story.
Buffer
Getting Attention
Sales letters start with an attention-getting device.
Circular letters are used:
To send information to two people.
To send the same information to a number of people.
To communicate to other company.
To send information inside a company.
Complaint letter should be called----------------.
Persuasive letters
Claim letter
Inquiry letters
Sales letters
Letter refusing adjustment is written when:
The buyer is at fault.
The seller is at fault.
When the third party is at fault.
When nobody is at fault.
Task force is ------------- after solving a specific problem, assigned to them.
Engaged to other problems.
Disbanded.
Engaged to routine work.
Sent on leave
There are _____ basic parts of a formal report.
3
4
5
6
Classification of Report is:
Informal reports, Short reports
Formal reports ,Long reports
Formal or Informal reports , Short or Long Reports
Informal repots, Long repots
Which writing style characterizes the memos?
Informal
Formal
Impersonal tone.
Neutral
Informal reports are usually short messages with natural, casual use of language. The internal
memorandum generally can be described as an informal report.
- ----------- letter is the reply to complaint.
Adjustment
An inquiry
Collection
Sales
An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt. Most persons are honest in their claims, and it is usually better to make the desired adjustment than to risk losing a customer
In claim letter the initial statement should contain:
Good news.
Bad news.
Mixed news
Ambiguous
The following organizational plan is suggested for answering claim letters.
A. Initial Statement of the Good News or Main Idea
1. State immediately your willingness to honour the reader’s claim.
2. Accept your reader’s account as entirely accurate unless good business reasons demand a different interpretation of some points.
3. Adopt a tone of consideration and courtesy; avoid being defensive.
4. Thank the reader for taking the time to write.
In circular letters personal interest is created by using the word -----------------.
you
our customers
every body
dear customers
Minutes, which tell more of the ‘story of what happened and who said what at a meeting are?
Resolution minutes
Narrative minutes
Formal minutes
Informal minutes
Narrative Minutes( fuller picture & view)
Sometimes referred to as minutes of narration, narrative minutes tell more of the ‘story of what happened and who said what at a meeting. The main points of the background and discussion leading to a decision are recorded, and
Another name of a synopsis is:
Report
Letter
Abstract
Text
Synopsis or Executive Summary
A synopsis is a brief overview (one page or less) of report’s most important point. It is also called abstract. Executive summary is a fully developed mini version of the report and is comprehensive.
-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Periodic Reports
Formal Reports
Progress Reports
Conference Reports
Solicited Sales letters are written:
In response to an inquiry.
To sell a product or service.
To persuade buyer to buy a product.
To increase marketing of a product.
There are -------- kinds of Sales letters.
Three
Four
Two
Five
There are two kinds of sales letters:
(i) Solicited letter (the organization is invited to respond to sales messages.)
(ii) Unsolicited letter (the organization sends out uninvited messages to sell a product or service) Writing whatever type of sales letter, follow these principles.
Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.
Periodic Reports
Conference Reports
Progress Reports
Feasibility report
Progress reports show, “progress,” accomplishments, or activity over time or at a given stage of a major assignment. The organizational plan is usually inductive, including topics similar to these.
The role of the Chairman as a Committee Member is:
To monitor the financial activities
To coordinate the work of the committee. Leader, guide, umpire etc
To carry out the administrative work of the committee
To communicate positively.
Letter reports are of ----------- types:
Two
Three
Four
Five
Letter reports are of two types:
1. Informational Letter Reports
2. Analytical Letter Reports
The place where we go to buy or sell commodities is commonly known as ______ .
Gym
Market
Cafe
Village
Weekly Market Report gives the condition of the commodities for the past ____.
6 days
6 weeks
7 days
7 weeks
Weekly Market Report gives the condition of the commodities for the past six days. It contains closing rates of the last week, the opening rates of that week, the highest and lowest rates and the closing rates of that week. This report also determines the causes of variation in price and the expected price movement in the coming week. Business communities show a keen interest in such reports.
Collection letter should be:
Persuasive.
Demanding
Critical
Emotional.
Collection letters, therefore, should be persuasive rather than forceful, firm rather than demanding. A fair and tactful letter gets better results than a sarcastic or abusive one. In fact, collection letters shluld be “youoriented”; courteous, considerate, and concerned about the customer’s best
-------------- are usually short messages with natural, casual use of language
Formal reports
Informal reports
Short reports
Progress report
------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company.
Formal report
Analytical Letter Reports
Scientific Reports
Informational Letter Reports
Analytical Letter Reports
These include investigation of an issue or problem
• Calculation of financial ratios of a company in order to command on its financial
condition.(Format) A letter report is simply a report
Written summary of a meeting’s business is called: Minutes
Motion
Agenda
Circular
- ----------- letter is the reply to complaint.
Adjustment
An inquiry
Collection
Sales
Collection letter are usually written in:
Serial.
Line.
Steps
Series
Collection Letter Series
Collection letters are usually sent in a series
A _____ Proposal is usually academic in nature.
Marriage
Research
Business
None of all
Memorandum is used to:
Inform someone not related to your company.
Communicate to someone within your own company.
Communicate to other company.
Communicate to the general public
Another name of a synopsis is:
Report
Letter
Abstract
Tex
Solicited Sales letters are written:
In response to an inquiry.
To sell a product or service.
To persuade buyer to buy a product.
To increase marketing
claim letter the initial statement should contain:
Good news.
Bad news.
Mixed news
Ambiguous
The following organizational plan is suggested for answering claim letters.
Initial Statement of the Good News or Main Idea
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Replies to This Discussion
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Permalink Reply by + M.Tariq Malik on
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ENG301: Business Communication
Questions and Answers- 1.The study of word choice is called
- A.
Linguistics
- B.
Psychology
- C.
Semantics
- D.
Rhetoric
- 2.The study of writing and speaking effectively is called ?
- A.
Linguistics
- B.
Rhetoric
- C.
Comprehension
- D.
Semantics
- 3.The study of language is called ?
- A.
Linguistics
- B.
Sociology
- C.
Semantics
- D.
Rhetoric
- 4.
- A.
Greek
- B.
Medieval and Renaissance
- C.
Late 20s
- D.
None of above
- 5.
- A.
Social Environment Theory
- B.
Rhetorical Theory
- C.
Electronic Theory
- D.
None of above
- 6._________ name objects, people or events without indicating positive or negative qualities.
- A.
Connotative meanings
- B.
Denotative meanings
- 7.Mark all denotative words
- A.
Desk
- B.
Father
- C.
Water
- D.
Man
- E.
Prophet
- 8.For Speaking, Mumbling or noise are what kind of barrier
- A.
Psychological Barriers
- B.
Emotional Barriers
- C.
Physical Barriers
- D.
Perception of Reality
- 9.Selecting some details and omitting others is a process called __________
- A.
Omiting
- B.
Abstracting
- C.
Summarizing
- D.
Briefing
- 10.Conclusions made by reasoning from evidence are called _________
- A.
Evidencing
- B.
Proving
- C.
Inferencing
- D.
Proposing
- 11.Personality and attitude are complex cognitive process.
- A.
True
- B.
False
- 12.What are types of nonverbal messages (mark all correct options)
- A.
Personal (to the individual)
- B.
Common to a group of people or culture
- C.
Unrelated to the message (random)
- D.
Universal (to humankind)
- E.
None
- 13.Which is not correct regarding Cultural nonverbal communicaiton
- A.
Its behavior is common to humankind.
- B.
It is learned unconsciously by observing others in the society group.
- C.
In Aboriginal culture, for example, eye contact is less acceptable than it is European culture
- D.
Its common in group of people
- 14.Hair and skin color represent which aspect of nonverbal communication
- A.
Body Movement
- B.
Paralanguage
- C.
Kinesics behaviour
- D.
Physical Characteristics
- 15.__________ is associated with language but not involving the word system.
- A.
Paralanguage
- B.
Physical Characteristics
- C.
Body Movement
- D.
Proximity
-
-
-
ENG301 Business Communication Solved online Quiz
1. Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.
A. systematic approach
B. organizational approach
C. direct approach
D. indirect approach
2. Screening stage,--- stage and final stage are the three stages of interview process.
A. collection
B. opportunity
C. selection
D. all of the above3. Which one of the following is not the part of five stages of negotiation?
A. Gather information that helps you
B. Discussion, Proposals.
C. To negotiate the Issue, Confirmation
D. Exchanging greetings
4. An effective oral presentation process follows _____ steps.
A. 3
B. 4
C. 5
D. 6
5. The keys to write a successful resume are:
A. Too long, verbose descriptions and over confident tone
B. “You” attitude, focus on your audience and think about prospecti...
C. None of the above
D. All of the above
6. ______ interviews help recruiters see how you handle yourself under pressure.
A. Situational
B. Stress
C. Group
D. Formal
7. ----- (in negotiation) often leads to one party gaining advantage over the other, if it can negotiate at the expense of the other’s needs.
A. Compromise
B. Competition
C. Collaboration
D. Accommodation
8. While giving an interview, be --- in your salary expectations.
A. modest
B. unrealistic
C. realistic
D. none of the above
9. Which one of the following is not the part of different negotiation methods?
A. Compromise
B. Collaboration
C. Competition
D. Cognition
10. Collection letter should be written with the assumption that most of the people will:
A. Pay
B. Ignore
C. Not pay
D. Delay -
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