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Business Communication ENG 301

Fall 2016
Assignment No. 3
Total Marks: 20
Lessons: 23-37

Instructions:
• Upload your assignments in a proper format i.e. MS word file. Corrupt files will be awarded zero marks.
• The assignments should be zoomed in at 100%.
• Please avoid plagiarism; plagiarized work will be marked zero.
• After the due date, the assignments submitted via email would not be entertained.
• Please avoid submitting copied assignments; otherwise, such a case would be referred to the discipline committee.
• The font color should be preferably black and font size 12 Times New Roman.

Q1. Mr. Thompson, a sales representative of Luxury Wood Mart, received a letter from Customer Services Manager but the letter confused Mr. Thompson as it was not organized properly. Now, help Mr. Thompson to arrange the parts of the letter in an appropriate order to make it more comprehensible for him. Also, label the letter type in the provided space. (2+8=10 Marks)

Letter Type: ________________
He purchased an Italian coffee table and four French dining-room chairs from us whom your company delivered to his residence.

Dear Mr. Thompson

I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.

Even though the items are insured, our reputation is at stake.

He has written to complain that the purchases arrived damaged.

We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred.

Sincerely
Jackie Middleton
Customer Services Manager

I recently received a letter from a Mr. Robinson, a valued customer of ours.

Q2. A good sales letter to a potential customer must be written with an attention getting device and AIDA plan should be used to persuade the reader. Read the given sales letter carefully and identify its AIDA plan by filling in the table given below. Also, mention the letter format in the space provided. (2+8=10 Marks)

Olsen Heights
8800 Main Street
Kitchener ON

April 15, 2016

Mr. James Simpson
Managing Director Jens Erikson
111 Allen Road

A Beautiful Backdrop
Dear Mr. Simpson

How would you like if you get an opportunity to well stimulate your employees through the work of art and the forces of nature? In your company, you have probably often talked about having an original art on the walls. Perhaps, you never went ahead with this because you did not happen to know an artist, and perhaps you thought that original art would be far too expensive.
Art is not necessarily expensive when bought directly from a professional acknowledged artist, and in fact investments in art can now be offset against the revenue.
My name is Mogens Thomsen, and I am a professional artist with numerous exhibitions to my name. My paintings are inspired by the forces of nature; forces which might well stimulate your employees.
You can see some of my works at www.startvaekst.dk. I will be contacting you within the next few days, and perhaps we can arrange a meeting where I could show you some of my paintings. The enclosed brochure describes some of the many paintings now on sale at the Art Gallery. For an extra discount, just bring this letter with you and you will get 10% off on any purchase worth Rs. 5000! (Offer ends July 30.)

Yours sincerely
Mogens Thomsen

Ps. I also accept commissions to do paintings which specifically reflect the values of your business.

Letter Format: ________________

Attention

Interest

Desire

Action

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Friends please discus here your idea about it.

I have complete 1st Question.

Letter Type: Claim letter:

Dear Mr. Thompson,
I recently received a letter from Mr. Robinson, a valued customer of ours. He has purchased an Italian coffee table and four French dining-room chairs from us whom your company delivered to his residence. He has written to complain that the purchases arrived damaged.
We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager

Is it right??

Please Discuss here about this assignment.Thanks

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Solution:

Complaint letter

Dear Mr. Thompson I recently received a letter from a Mr. Robinson, a valued customer of ours He purchased an Italian coffee table and four French dining-room chairs from us whom your company delivered to his residence. He has written to complain that the purchases arrived damaged We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.

Sincerely

Jackie Middleton

Customer Services Manager

Letter Format: Business Letter

Attention: How would you like if you get an opportunity to well stimulate your employees through the work of art and the forces of nature?

Interest: In your company, you have probably often talked about having an original art on the walls. Perhaps, you never went ahead with this because you did not happen to know an artist, and perhaps you thought that original art would be far too expensive.

Desire: Art is not necessarily expensive when bought directly from a professional acknowledged artist, and in fact investments in art can now be offset against the revenue.

Action: My name is Mogens Thomsen, and I am a professional artist with numerous exhibitions to my name. My paintings are inspired by the forces of nature; forces which might well stimulate your employees. You can see some of my works at www.startvaekst.dk. I will be contacting you within the next few days, and perhaps we can arrange a meeting where I could show you some of my paintings. The enclosed brochure describes some of the many paintings now on sale at the Art Gallery

plz complete solution chy

not business letter..
letter format sales h or sales mn unsolicited h....
sory pehly bzy thi a nhi ski 3,4 din

Question 2 me last pe jo line h 'Yours sincerely' k bad, us ko action me nh add krna???

I also accept commissions to do paintings which specifically reflect the values of your business.
is included in action


Business Communication ENG 301
Fall 2016
Assignment No. 3
M. Rizwan
M. Accounting and Finance

Solution#1
Letter Type: Claim letter
Dear Mr. Thompson,
I recently received a letter from Mr. Robinson, a valued customer of ours. He has purchased an Italian coffee table and four French dining-room chairs from us whom your company delivered to his residence. He has written to complain that the purchases arrived damaged.
We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager


Solution#2

Letter Format: Business Letter



Attention


How would you like if you get an opportunity to well stimulate your employees through the work of art and the forces of nature?
Interest


In your company, you have probably often talked about having an original art on the walls. Perhaps, you never went ahead with this because you did not happen to know an artist, and perhaps you thought that original art would be far too expensive.
Desire


Art is not necessarily expensive when bought directly from a professional acknowledged artist, and in fact investments in art can now be offset against the revenue.
Action


My name is Mogens Thomsen, and I am a professional artist with numerous exhibitions to my name. My paintings are inspired by the forces of nature; forces which might well stimulate your employees. You can see some of my works at www.startvaekst.dk. I will be contacting you within the next few days, and perhaps we can arrange a meeting where I could show you some of my paintings. The enclosed brochure describes some of the many paintings now on sale at the Art Gallery. I also accept commissions to do paintings which specifically reflect the values of your business.

ENG301 solved assignment no.3

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ENG-301,ASSIGNMENT NO.3,SOLUTION (1)

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