Some of the benefits of local languages in Pakistan , such as the efficiency and cost savings of
being able to communicate without a translator, are obvious. Many companies introduce
language learning programs purely for these reasons. When you look harder, though, there are
many more reasons why language learning is an important part of a professional development
Speaking a second language in front of other people takes courage and is often a transformative
experience for people. When people have overcome the challenge of communicating in a second
language, using first language suddenly seems a lot simpler.
BETTER CUSTOMER SERVICE
In a global business, offering customer service in a language your clients understand is a must.
Customer service is about more than just call centers, though.
FASTER RESPONSE TIMES
Quick responses are vital to the efficiency of any business. Whether it’s being able to answer a
customer query from another country promptly or read a complex report in a second language
and add their comments to it, staff who are comfortable and confident in their language skills
will be more productive.
INCREASED CULTURAL AWARENESS
Culture is an essential part of language and, in the global workplace, an essential part of doing
business. Understanding why a client is waiting until the last minute to complete a deal or insists
that you make a personal visit to their country before placing an online order is a lot easier when
staff have spent time learning about that client’s culture as part of a language learning program.
IMPROVED INTERNAL COMMUNICATION
Language skills aren’t just useful for external communication, either. In a survey conducted by
the Economist Intelligence Unit, 56% of respondents cited cross-border collaboration within
their business unit or division as very important.