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Graded Discussion Board for English Comprehension (ENG301) will be opened from 23-01-2017 to 24-01-2017.

The topic for the GDB is:

What is the effect of local languages at workplaces in Pakistan?

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ENG301…GDB

What is the effect of local languages at workplaces in Pakistan?
Some of the benefits of local languages in Pakistan , such as the efficiency and cost savings of
being able to communicate without a translator, are obvious. Many companies introduce
language learning programs purely for these reasons. When you look harder, though, there are
many more reasons why language learning is an important part of a professional development
program.
INCREASED SELF-CONFIDENCE
Speaking a second language in front of other people takes courage and is often a transformative
experience for people. When people have overcome the challenge of communicating in a second
language, using first language suddenly seems a lot simpler.
BETTER CUSTOMER SERVICE
In a global business, offering customer service in a language your clients understand is a must.
Customer service is about more than just call centers, though.
FASTER RESPONSE TIMES
Quick responses are vital to the efficiency of any business. Whether it’s being able to answer a
customer query from another country promptly or read a complex report in a second language
and add their comments to it, staff who are comfortable and confident in their language skills
will be more productive.
INCREASED CULTURAL AWARENESS
Culture is an essential part of language and, in the global workplace, an essential part of doing
business. Understanding why a client is waiting until the last minute to complete a deal or insists
that you make a personal visit to their country before placing an online order is a lot easier when
staff have spent time learning about that client’s culture as part of a language learning program.
IMPROVED INTERNAL COMMUNICATION
Language skills aren’t just useful for external communication, either. In a survey conducted by
the Economist Intelligence Unit, 56% of respondents cited cross-border collaboration within
their business unit or division as very important.

What is the effect of local languages at workplaces in Pakistan?
Some of the benefits of local languages in Pakistan , such as the efficiency and cost savings of
being able to communicate without a translator, are obvious. Many companies introduce
language learning programs purely for these reasons. When you look harder, though, there are
many more reasons why language learning is an important part of a professional development
program.
INCREASED SELF-CONFIDENCE
Speaking a second language in front of other people takes courage and is often a transformative
experience for people. When people have overcome the challenge of communicating in a second
language, using first language suddenly seems a lot simpler.
BETTER CUSTOMER SERVICE
In a global business, offering customer service in a language your clients understand is a must.
Customer service is about more than just call centers, though.
FASTER RESPONSE TIMES
Quick responses are vital to the efficiency of any business. Whether it’s being able to answer a
customer query from another country promptly or read a complex report in a second language
and add their comments to it, staff who are comfortable and confident in their language skills
will be more productive.
INCREASED CULTURAL AWARENESS
Culture is an essential part of language and, in the global workplace, an essential part of doing
business. Understanding why a client is waiting until the last minute to complete a deal or insists
that you make a personal visit to their country before placing an online order is a lot easier when
staff have spent time learning about that client’s culture as part of a language learning program.
IMPROVED INTERNAL COMMUNICATION
Language skills aren’t just useful for external communication, either. In a survey conducted by
the Economist Intelligence Unit, 56% of respondents cited cross-border collaboration within
their business unit or division as very important.

eng301 idea solution of gdb 2017

IDEA 
2. Some people say that success of a company, in today’s business world, depends upon how tactfully you trap your customers by keeping double standards i.e. a) standards for customers b) standards for the company. Keeping this in mind, can you suggest a middle way which assures fair play as well as the company’s success? 

Good service standards for both employees and customers are based on thorough understanding of market. The general perception to have different set of standards for customers and employees is not the right way to have successful business. In order to have successful business, one should define high set of standards for both employees and customers. When organisation has high set of standards then it will have direct bearing on customer and production capability. Theses set of standards not only set goals for employees but also provide them sense of protection as well. Fair policy for customers and employees will bring fruits for organisation in long run. Fairness in dealing will surely help the organisation to grow. Fairness should start from employees then moving on to customers. There are few ways to foster fairness at workplace:-

Employees be given due recognition at workplace for their hard work and dedication towards organization

Transparency and fair policy regarding promotion, compensation and rewards

Listen grievances of employees like customers and try to resolve the issues in time

Cordial relationship between Owner/managers and employees

Transparency and good communication with employees will allow everyone to focus on more rewarding and productive responsibilities. Same should be employed for customers by having certain set of standards. It will help to define what a customer can expect and to remind management and employees of the challenge and obligations that they face. Good service standards will attract customers and also win their trust.There are at least seven potential sources of information to help define the service standards for an organisation:

management

employees

existing customers

potential customers

lost or former customers

competitors

regulatory authorities

Management

Basing on above information service standards are very important for customers, potential customers, employees and management of a business.. These service standards are usually defined in terms of:

timeliness

accuracy

appropriateness

Timeliness

Feedback

Strong policies and provision of better services to customers will improve employee- customer relationship and better prospects of good business in competitive market. Fairness in business is key to sucess in long run instead of having double standards.

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