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Q1. A memorandum is defined as a ‘brief communication written for inter-office circulation’. Imagine yourself in a situation (given below) where you are required to write a memorandum to inform your colleagues about the new policies regarding the office timings. 
Situation: The higher management has changed and new rules have been devised for maintaining office discipline. According to these new rules, every employee is subject to submit a written application in case of arriving late at work. Similarly, in case of early time-out, they are required to submit an application in both hard and soft form to the management. (10 Marks)

 


Q2. A good formal letter consists of six parts: the heading, inside address, salutation, body, complimentary close and the signature line. Rearrange the following letter in the order given below. (10 Marks)
• The Heading 
• Inside address
• Salutation
• Body
• Complimentary close

 

Letter in response to a customer’s query regarding kid’s stolen Ipad.
Have a great holiday!
Just so you know, if the worst does happen (and you want to make a claim), we’ll need you to have taken ‘reasonable care of the property’. That means:
• lock the doors, boot and roof box,
• close the roof and the windows,
• take your car keys with you and
• put the iPads out of sight in the glove compartment, boot or roof box when you leave the car.
Tip: It’s worth checking to see if your home insurance will cover a higher value.
If you decide to take out insurance with us, the fastest and easiest way is to apply online.
Thanks for getting in touch about your kids’ iPads. Sorry it’s taken me a little longer to reply.
Samsung Service Center, 
Northumberland, New England
20th October, 2019
James Brandon (Customer Service Representative) 
If the iPads were stolen from your car we’d cover up to £300 of their value.
If there’s anything else I can help you with, please let me know.
I also need to tell you that we don’t cover theft from open and soft-top cars. You’ll find more information about what is and isn’t covered in our Policy Schedule online.
Hi Mr. James,

Q#2.
Samsung service center
North new England
2th October 2019
Hi Mr.James
Thanks for getting in touch about your Kids i-pad sorry it’s taken me a little longer to reply .If there’s anything else I can help you with. Please let me know .I also need to tell you that we don’t cover theft from open and soft top cars just so you know. If the worst does happen and (you want to make a calm)we’ll need you to have taken reasonable care of the property that means lock the doors, boot and roof box, close the roof and the windows take your car keys with you and put the i-pad out of sight in the glove compartment, boot or roof box when you leave the car.
Tip it’s worth checking to see if your home insurance will cover a higher value if the i-pad were stolen from your car we’d cover up to 3000 if their value .you’ll find more information about what is and isn’t covered in your policy schedule online .if you decide to take out insurance with us,the fastest and easiest way is to apply online .
have have a great holiday
James Brandom (customer services representative)

Situation: The higher management has changed and new rules have been devised for maintaining office discipline. According to these new rules, every employee is subject to submit a written application in case of arriving late at work. Similarly, in case of early time-out, they are required to submit an application in both hard and soft form to the management. Situation: The higher management has changed and new rules have been devised for maintaining office discipline. According to these new rules, every employee is subject to submit a written application in case of arriving late at work. Similarly, in case of early time-out, they are required to submit an application in both hard and soft form to the management. ANS.TO: from: ShamsaSubject: Date: Feb 5,2019 Main idea.The higher management has changed and new rules have been devised for maintaining office disciplineAs of  March 1,2019 .The cement factory will be implementing new policies regarding The office timing.All employees will submit a written application in case of arriving late at work.similarly in case early time out they are required to submit an application in both hard and soft form to the management.All employees must use this new system by March 1,2019.Thank you for your Cooperation.

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