MARKS: 10 ASSIGNMENT
Topic: TRANSACTIONAL ANALYSIS
Transactional analysis (TA) is a method of understanding behavior in interpersonal dynamics. When individuals talk to someone about anything, they are involved in interpersonal dynamics, and a series of transactions take place. Organizations have trained their employees in TA to improve their ability to handle complicated personal situations. It is beneficial for effective communication, as a person understands their communication with self while identifying the personality of another. A deeper understanding of personality and behaviors allows one to improve communication that is designed to create the best outcomes. Keeping in view the above, analyze the following information.
Mr. Usman is working in a textile organization. His father was suffering from a chronic disease and admitted to the hospital. Usman arrives late in the office. Manager and supervisor ask the reason for coming late.
Usman: My father was not feeling well. I apologize for being late.
1 Manager: Yes it happens; May Allah bless your father with good health.
2 Manager in an angry mood: You should have informed me earlier about his illness. Now
complete your tasks at your earliest.
3 Supervisor: We are not responsible for your personal problems.
4 Supervisor: It can happen to all of us. Don’t worry.
You are required to identify the above transactions within ego states and justify w
rationale (8 marks for transactions identification +0.5 marks for each justification)
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