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MCM301 Communication Skills VU
TOPIC
Direct-Request Letters
Learning Objectives:
• To provide students with the opportunity to apply the concepts regarding elements of
effective writing to the routine life communication
• To develop the analytical thinking and writing skills among students
Background:
When you ask for some information, action, products, adjustments, and references; you are making a request. For making some formal requests you need to send a request letter to the concerned department of person. These letters can contain a direct or indirect request for the reader. Using the direct approach, you place a clear statement of the request in the opening. In the middle you place the details and justify your request. At the end you close it by requesting  pecific action and conclude in a friendly tone.
Suppose you travelled by an airline and you got your language damaged at your destined airport.
Task:
• Your task is to write a letter to the customer service representative to be compensated
for damage to your luggage.
Learning outcomes:
• Students will be able to write a direct request letter in an appropriate way.
• Students will be able to raise their level from a layman writer to a communication
expert who is equipped with the formal writing skill.

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Replies to This Discussion

United Insurance
10017 Westview
Liberty, Georgia 30882

781-280-3578

January 16, 1986

J & P Computers
498 Columbus St.
Cincinnati, OH 76206

Dear Sir or Madam:

 I am the purchasing agent for the Liberty, Georgia, office of United Insurance. Let me introduce my company to you. United Insurance is a regional insurance company with about thirty offices in the Southeast.

 Send us your BusinessMaster business management computer program, along with its instruction manual. Your ad says they cost $499.95. We can either be billed or you can tell us the exact cost and we'll pay first. Whichever you desire.

 We will be using BusinessMaster on a trial basis here at the Liberty, Georgia office, and if it works out well, United Insurance will be purchasing the program for the remaining offices.

 We will be watching for the package and thanks again for your help. Sincerely,

Dennis Raines
Purchasing Agent

ya sample ha kaya say karna ha

Another sample

United Insurance
10017 Westview
Liberty, Georgia 30882

781-280-3578

January 16, 1986

J & P Computers
498 Columbus St.
Cincinnati, OH 76206

Dear Sir or Madam:
 I am the purchasing agent for the Liberty, Georgia, office of United Insurance. Let me introduce my company to you. United Insurance is a regional insurance company with about thirty offices in the Southeast.
 Send us your BusinessMaster business management computer program, along with its instruction manual. Your ad says they cost $499.95. We can either be billed or you can tell us the exact cost and we'll pay first. Whichever you desire.
 We will be using BusinessMaster on a trial basis here at the Liberty, Georgia office, and if it works out well, United Insurance will be purchasing the program for the remaining offices.
 We will be watching for the package and thanks again for your help. Sincerely,
Dennis Raines

How to Write a Complaint Letter to a Company customer service representative

Writing a letter of complaint is something most people have to do at some point in their lives. Whether you're dissatisfied with a company's product or service, it is usually possible to resolve the issue in a mutually beneficial way through a firm but polite letter of complaint. Writing a complaint letter should not be complicated or scary - all you need to do is clearly state the facts and politely request a resolution

To customer service representative

I am writing to express my frustrations with a recent experience I had at your store. One week ago, I purchased Paws dog food for my pet at this location. I was surprised at what happened when I got home and used this bag of dog food.

Despite being on the shelf to be sold that day, this dog food had long ago expired. To be exact, it had expired six and a half months prior to the date it was purchased. Since the bag had been on the shelf, I had assumed the food was good and acceptable to feed to my pet. I soon realized this was not the case.

After feeding my dog this food, she became violently ill, vomiting for hours on end. I was forced to take her to the vet, as she was dehydrated and required medicine. Thousands of dollars later, I realized that her sickness could most definitely be attributed to the expired dog food I had unknowingly fed her.

I have been a loyal customer of Pet World’s since it opened six years ago and have never experienced any issues with your store. I am both bothered and concerned by the fact that expired food was on the shelves of the store, and I am now hesitant to trust the quality of other products at your store. This issue could have affected a number of other pets as well, and I just hope that none of them became as ill as mine did.

I hope to hear back from you about this unfortunate incident. Please contact me as soon as possible at (998) 867-0987 or via email at jjay@email.com.

Sincerely,

John Jay

 

i think humy simply according back ground just ye complaint kerni hy k ik common man hy jiska luggage damage ho gya hy aur wo customer service center per complaint ker rha hy

I agree, aur letter koi bhe ho usko likhny ka pattern ek hi jesa hota he, I mean the placing of letterhead, subject line, closing etc., aur rahi baat letterhed ki placing ki to its written in the book that if it it stationary it is at the top centre of the letter, agr hm stationary letterhead use nahe kr rhy to obviously wo left aligned he hoga....letterhead (address) men to koi shaks official adress bhe likh skta he na???ya phir apna residential adress bhe....baqi to sb openeing aur body he hy...aur phir courteous aur friendly close.....agreed???

Regards....

avoid negative wording, avoid bias language or personality, avoid gender bias, avoid racial and ethnic bias, age and disability bias should be avoided positive wording, time and rules should be managed, precise and courteous.

share solution plzz .. last day hai ajj

koi soln upload kar diyo bhai me preshan hon is ass k bare me

AOA

koe Allah ka banda .ya to bata do k kon sa solution best ha

February 8, 2014

Dear :

My luggage was badly damaged during a recent flight on your airline and I have been unable to obtain appropriate compensation. Please help me resolve this situation immediately.

On August 5, 2003, I traveled from Las Vegas to San Francisco on Blue Yonder Airlines flight 444. I checked one bag in Las Vegas and arrived promptly to reclaim it at the luggage carousel at the airport in San Francisco. I was shocked at the condition of my suitcase. My hard-sided suitcase was dented on the top and the locks were broken. A camera and three rolls of film were missing. The damage to my suitcase and the disturbance to its contents were not typical of routine handling. They were clearly abused and damaged during the flight.

I waited in line for more than an hour to speak to a Blue Yonder Airlines representative at the airport, but all baggage personnel were swamped helping other passengers. I was not able to resolve the matter at the airport. I am appealing to you directly for proper compensation.

The current replacement cost of the suitcase and the missing or damaged contents is $500.

I've been a loyal customer of Blue Yonder Airlines for years and have never had problems like this. I did not expect this type of service (and damage) from your company. In addition to the reimbursement described above, I also expect that you will speak with the ramp personnel responsible for the damaged condition of my personal property.

Please call meat before October 15 with confirmation that my requests will be honored.

Sincerely,

is main ab ap log apni situation ka lihaz sa lik lo 

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