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MCM301 Assignment No. 1 Solution and Discussion Spring 2017 Due Date: May 03, 2017

MCM301 - Communication skills Assignment No. 1 Solution and Discussion Spring 2017 Due Date: May 03, 2017 


















Department of Mass Communication















Virtual University of Pakistan































































































































Learning Objectives:


The objective of this assignment is to


Give students an understanding that how a conflict is solved in an organization. Enable students to think critically.




Conflict is a normal part of doing business because organizational members have different and often opposing goals. However, these differing goals keep the organization vital by stimulating creativity, promoting innovation, and bringing about change. Organizations totally devoid of conflict would become apathetic, stagnant, and unresponsive to change. Conflict resolution is a process whereby individuals resolve issues in an informal or formal atmosphere, or where issues are resolved as part of the ongoing interaction between individuals.




The workers working under the operational manager in a Multinational company have boycotted to work due to rigid working hours and inadequate compensation. Eventually, a conflict arises, that needs immediate attention.


Q.1. As a communication manager, which of the following strategy you will adopt to resolve the issue and why? Also, mention the step by step process towards the final solution of the conflict.


Note: Conflict resolution strategies are given at:


 http://smallbusiness.chron.com/5-conflict-management-strategies-16... (Marks: 10)




Upward Communication


Considering the above scenario, as a communication manager, make a brief report to highlight the issue to the top management.




In the report, mention

Topic of the report.


The concerned authority. The nature of the issue. Any action if required.

Words Limit: 100 words. (Marks: 10)


Learning Outcomes:


Student will learn


How an issue is resolved keeping the various strategies of resolving a conflict. How a report is written to the higher authority.


Note: Copied material will be graded “Zero”.






Opening Date and Time



April, 2017 At 12:01 A.M. (Mid-Night)


Due Date and Time


03rd, May, 2017 At 11:59 P.M. (Mid-Night)




Note:Only in the case of Assignment,24 Hrs extra / grace period after the above mentioned due date is usually available to overcome uploading difficulties which may be faced by the students on last date. This extra time should only be used to meet the emergencies and above mentioned due dates should always be treated as final to avoid any inconvenience.


Important Instructions:


Please read the following instructions carefully before attempting the assignment solution.




Make sure that you upload the solution file before the due date. No assignment will be


accepted through e-mail once the solution has been uploaded by the instructor. Formatting guidelines:


Use the font style “Times New Roman” and font size “12”. It is advised to compose your document in MS-Word 2003.


Use black and blue font colors only.


Solution guidelines:


Use APA style for referencing and citation. For guidance search “APA reference style” in Google and read various website containing information for better understanding or visit  http://linguistics.byu.edu/faculty/henrichsenl/apa/APA01.html


Every student will work individually and has to write in the form of an analytical assignment.


Give the answer according to question, there will be negative marking for irrelevant material.

For acquiring the relevant knowledge don’t rely only on handouts but watch the video lectures and use other reference books also.

Rules for Marking:


Please note that your assignment will not be graded or graded as Zero (0) if:


It has been submitted after due date


The file you uploaded does not open or is corrupt

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hi guys please help

itnaaa sunaataaa q hai bhaaai :P :)

Can someone explain or show the pattern of report for 2nd question..... 

Please help me to solve this assignment

koi idea solution share kry please.......

sir M.Tariq Malik ap hi suggest kr dain or report ka sample bhi share kr dain please ........

Que#1 =


·         Identify the source of the conflict
·         Look beyond the incident
·         Request solutions.
·         Identify solutions both disputants can support
·         Agreement
You can define these points in detail just as per ur satisfaction 



  • Conflict Conflict resolution

The concerned authority.

  • General manager

The nature of the issue.

  • rigid working hours and inadequate compensation

Any action if required.

  • Discuss total employee compensation (salary, benefits, bonuses, training, etc.).
  • Design reward systems to stimulate employee involvement.
  • Use flexible employee benefits to respond to a changing workforce.
  • Offer stock options.
  • Offer time off, sabbaticals and other forms of non-financial employee compensation.
  • Provide childcare and/or eldercare.
  • Provide employee assistance programs.
  • Arrange for professional services.
  • Fund fitness club memberships.


more than half actions are not related to the said issue. 


  • Fund fitness club memberships.
  • Arrange for professional services.
    • Offer stock options.

isi tarha 3rd last vali b 


We need a format of report here i think 

overall weldone for your work

Thanx :)


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