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Replies to This Discussion

Q.1 (marks 5)
To write a successful resume You need to convey seven qualities that exployers seek. List down these qualities:

To write a successful résumé seven qualities are needed that employers seek are as follows:

Familiar with how to do the thing.
Good communication skills
Well rounded
Innovative to experience new things or ideas and flexible
Think about the results
Personally have some standards for excellence and distinction.
Shows progress
Q.2 ( marks 5)

What do u know about indirect-inquiry letters?

Ans.

Indirect-inquiry letters are used to ask for general information. Indirect-inquiry letter cannot be used for one or more specific questions, it is used when someone need general information. It opening is less specific than direct-inquiry letters. The opening of the indirect letter should not be that much general that recipient will face difficulty while responding.

Q.3 ( marks 5)

What is the right way to write a refusal of refund? Explain with examples.

Ans.

Refusal of refund should keep the words which makes able the reader to understand the reason for refusal without anger.

Example:

If a customer sent back the purchased dress due to disliking or fitting problem and asking for refund. Company get known that customer wear the dress by seeing the stains on it.A company can write a refusal letter by

Giving the explanation: about the dress returned date etc

Alternate solutions or benefits. By acknowledging the problem and using soft wording to serve the customer. Telling about no resale value due to stain, and offering alternate vouchers.

Good restraint or no anger- Offer to alter the dress

Friendly and helping ending or goodwill at the end- Come and let us serve you to the best.

Q.4 ( marks 5)
People in different cultures require different amounts of physical distance for communication. Explain

Ans.

People may be negatively affected by too much or too little space between them.

1.5 feet is considered as a normal distance for good communication. Decreasing this distance can confuse or nervous the audience or listener.
For close contacts_ 1.5-4.0 feet allowed
For business transactions- 4.0-12.0 feet allowed
Formal communication- beyond 12 feet

Q.5 ( marks 3)

What is the suggested plan for writing a sales letter?

Ans.

*Create a section which establishes the reader desire and assurance
*Section should be made about the selling product which appeals and gets the customers’ interest.
*Attractive starting to grasp the attention of reader.
*Ends with well-mannered and polite wordings.

Q.6 ( marks 3)

How can we make disappointing or bad news messages effective?

Ans.

Using or adopting the tone which centered the audience, by which audience can also agree himself/herself.
Use direct or indirect approach for the message in order to meet the reader’s need and expectations.

Q.7 ( marks 3)

What do u understand by an order letter?

Ans.

When purchase or blank orders are not available an order letter is prepared for ordering merchandise. It has three main components.

Information about items ordered.
Shipping location and details
Mode or method of payment

MCM301 Fall 2011 Final Term Feb 2012 – VU Current Paper – 03 Feb 2012

Some questions/ MCQs from midterm papers I paste some question as per remembrance total question 69

62 MCQs 3 marks question = 3 and 5 mark question=4

Question No: 1 ( Marks: 1 ) – Please choose one
In a well written disappointing newsletter all of the following points are important, except:
> Enough detail to make the reason for the refusal logically acceptable
>  Explaining the company’s policy as logical rather than rigid
> Offering an apology for the decision
> Avoiding negative personal expressions

Question No: 2 ( Marks: 1 ) – Please choose one
The letters written to book some place like room, hall etc are called:
> Informal social invitation letters
> Reservation letters
>  Claim letters
> Order letters

Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following is not suggested for an appropriate ending of business writing (request letters)?
>  Keep the ending paragraph as long as circumstances allow.
> State who is to perform the desired action if the action is to be performed by someone other than the reader.
>  Include reader-benefit material, if appropriate.
>  Avoid the inclusion of negative information in the ending.

Question No: 4 ( Marks: 1 ) – Please choose one
In a direct request letter, request can be presented in:
>  Middle paragraph
> Closing sentence
> First sentence
> Closing paragraph

Question No: 5 ( Marks: 1 ) – Please choose one
Which of the following is NOT the stage of effective business writing?
>  Planning Stage
>  Organizing Stage

>  Drafting Stage
>  Body Composition Stage

Question No: 6 ( Marks: 1 ) – Please choose one
While preparing for effective business writing Drafting Stage involves all of the following EXCEPT:
>  Develop appropriate beginning paragraph
>  Compose the body
>  Develop appropriate ending paragraph
>  Editing

Question No: 7 ( Marks: 1 ) – Please choose one
Which of the following is NOT a result of incomplete messages?
>  Loss of goodwill
>  Loss of valued customers
>  Loss of sales
>  Gaining the good name

Question No: 8 ( Marks: 1 ) – Please choose one
“His GPA in 2000 (MBA) was 3.9 on a four point scale.” Which of the following is a correct and more concrete form of this statement?
>  His GPA was 3.9 on a four point scale.
>  His GPA was good in 2000.
>  He got a good score in his MBA Program.
>  All of the given option.

Question No: 9 ( Marks: 1 ) – Please choose one
The vocabulary of informal writing is:
>  Less difficult
>  Tricky
>  Intricate
>  All of the given options

Question No: 10 ( Marks: 1 ) – Please choose one
Which one of the following is not a fallacy about resume?
>  The purpose of a resume is to list all your skills and abilities.
>  The more good information you present about yourself in your resume, the better.
> If you want a really good resume, have it prepared by a resume service.
>  The objective of a resume is to kindle the employer interest and generate an interview.

Question No: 11 ( Marks: 1 ) – Please choose one
The suggested plan for a sales letter includes all of the following elements, EXCEPT:
>  An opening that could detract the reader’s attention
>  A section that captures the reader’s interest in the product or service you are selling
>  A section designed to establish desire and conviction on the part of the reader
>  A courteous, action-oriented close

Question No: 12 ( Marks: 1 ) – Please choose one
Which of the following must NOT be adopted in preparing disappointing news messages?
>  Use sales-promotion material whenever appropriate.
>  Consider using an implicit refusal rather than an explicit refusal.
>  Capitalize on what you can do for the reader rather than what you cannot do.
>  Use negative words or phrases.

Question No: 13 ( Marks: 1 ) – Please choose one
All of the following is achieved by adopting audience centered tone in a disappointing news message, EXCEPT:
>  Accepting that your disappointing-news represents a firm decision
>  Understanding that, under the circumstances, your decision was fair and reasonable
>  Remain well disposed toward your business
>  destroying the receiver’s pride

Question No: 14 ( Marks: 1 ) – Please choose one
While preparing for effective business writing Planning Stage involves all of the following EXCEPT:
>  Determine your purpose
>  Consider your reader
>  Determine the appropriate content
>  Choose your clothes

Question No: 15 ( Marks: 1 ) – Please choose one
Which of the following is the skill of speaking in distinct syllables?
> Articulation
> Fillers
> Inflection
> Monotone delivery

Question No: 16 ( Marks: 1 ) – Please choose one
Which of the following is usually related to environmental factors that affect the communication?
>  Listener barrier
>  Sender barrier
>  Physical barrier
>  Resistance

Question No: 17 ( Marks: 1 ) – Please choose one
In a well written (snow) disappointing newsletter all of the following points are important, except:

> Enough detail to make the reason for the refusal logically acceptable

>  Explaining the company’s policy as logical rather than rigid
>  Offering an apology for the decision
>  Avoiding negative personal expressions

Question No: 18 ( Marks: 1 ) – Please choose one
Which one of the following statement defines psychological context of interpersonal communication?
>  It concerns your reactions to the other person.
>  It deals with the psycho-social “where” you are communicating.
>  It is who you are and what you bring to interaction.
>  It deals with the physical “where” you are communicating.

Question No: 19 ( Marks: 1 ) – Please choose one
All of the following are responsibilities of the interviewee to help make the interview a success, except:
>  Covering your own agenda
>  Using secondary questions
>  Giving detailed answers
>  Correcting any misunderstandings

Question No: 20 ( Marks: 1 ) – Please choose one
Order letters are comprised of all of the following distinct content components, except:

>  Method of payment

>  Pertinent information about the items being ordered
>  Directions for shipping the merchandize
>  Quality report of the items

Question No: 22 ( Marks: 1 ) – Please choose one
All of the following are true for disappointing news letters, EXCEPT:
>  It provides enough detail to make the reason for the refusal logically acceptable.
> It explains the company’s policy as logical rather than rigid.
>  It avoids negative personal expressions.
>  It offers an applogy for the decision

Question No: 23 ( Marks: 1 ) – Please choose one
The term “Memo” stands for:
>  Memories
>  Memorandum
>  Message
>  Massive

Question No: 24 ( Marks: 1 ) – Please choose one
Which of the following is not a good practice while writing letters granting adjustments?
>  A slow-start opening
>  A delayed presentation of the good news
>  A redundant apology that ends on a negative note
>  All of the given options

Question No: 25 ( Marks: 1 ) – Please choose one
“An accident took place at Wahdat road.” The answer to which W out of 5Ws of a news story is missing in this statement?
>  What
>  Which
>  Where
>  When

Question No: 26 ( Marks: 3 )
Write down the elements of the suggested plan for writing a direct-inquiry letter?

Question No: 27 ( Marks: 3 )
What are the advantages of writing functional resumes?

Question No: 28 ( Marks: 5 )
Write down 5 tips about who give interview?

Question No: 29 ( Marks: 5 )
Why we use indirect approach in disappointing news letter discuss?

Question No: 30 ( Marks: 5 )
Difference between Content and Context?

MCM301 Fall 2011 Final Term Feb 2012 – VU Current Paper – 03 Feb 2012

69 total questions.
62 mcqs
2 questions of 3 marks,
4 questions of 5 marks.

1. What is Order letter. 3marks
2. What are fallacies and facts about resumes. 5 marks
3. Why it is important to focus on message and not on environment. 5 marks
4. What can be the good end of a disappointment news letter. 5 marks.
5. What is meant by Post Script, elaborate with examples. 5 marks.

baaki 2 three marks valy yad nhi aa rhy.

MCM301 Fall 2011 Final Term Feb 2012 – VU Current Paper – 03 Feb 2012 Question No. 4 Briefly define Self Concept? Question No. 5 What is nonverbal communication? Explain any two elements of nonverbal communication in detail. Question No. 6 What do you understand by claim letter? Question No. 7 Differentiate between critical listening and emphatic listening. Question No. 11 How to effectively overcome communication barrier? Question No. 12 What do you understand by flipcharts? Question No. 13 Identify five suggestions of a “do-nature” when preparing disappointing-news messages.

MCM301 Fall 2011 Final Term Feb 2012 – VU Current Paper – 03 Feb 2012

Question No. 4
Briefly define Self Concept?

Question No. 5
What is nonverbal communication? Explain any two elements of nonverbal communication in detail.

Question No. 6
What do you understand by claim letter?

Question No. 7
Differentiate between critical listening and emphatic listening.

Question No. 11
How to effectively overcome communication barrier?

Question No. 12
What do you understand by flipcharts?

Question No. 13
Identify five suggestions of a “do-nature” when preparing disappointing-news messages.

MCM301 Fall 2011 Final Term Feb 2012 – VU Current Paper – 06 Feb 2012

There are 68 total Questions in which:

61 are MCQs

4 Questions having 3 marks:
i) What is meant by “Chronological resume”?
ii) In an indirect approach for writing a disappointing news letter the disappointing news is deemphasized. Discuss
iii) What are the guidelines for the composition of the body of a business message?
iv) Discuss the demographic factor of speech?

3 Questions having 5 marks:
i) Heading and letterhead is the essential part of a business letter. List down the information that a letterhead or heading conveys.
ii) What is the basic purpose of writing a memo?
iii) What is the importance of audience-centered tone for disappointing or bad news letter?

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