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My paper:  9.March.2015 - 11:00 am

Total Questions: 50
Total Marks: 80
MCQS: 40
Subjective Questions: 10
5 Questions Of 3 Marks
5 Questions Of 5 Marks
 
1.      In your opinion what sort of behaviors are required in a mentor who can be beneficial in establishing quality relationships between the mentor and the mentee. Mentoring behavior .5
If you ensure some basic roles and responsibilities of a mentor, you will see the improved quality of relationships between the mentor and the mentee. Let us see, how you can be helpful to others by guiding and leading them towards their growth.
Sponsor.
Sponsor others to help and assist them in getting jobs.
Do coaching.
Provide guidance and coaching based on your past experiences.
Protect others.
Everyone commits mistakes. If you protect others from the bad consequences of their mistakes, you will perform the job of a mentor.
Share challenging tasks.
If you share some challenging task with your coworkers, it will be helpful in building confidence in them.
Act as a referral agent.
If somebody needs your reference, be sincere and honest in telling the positive characteristics. And also you can refer your mentee to the one who can guide him in a better way than you can.
Become a Role model.
Demonstrate through your behavior what you expect from your mentee.
Giving support and encouragement.
People always need support and encouragement. You can do it by a number of ways. Some nice words can work wonders.
Do counseling.
Develop a positive counseling relationship with your mentee.
Providing friendship.
Friendly relationships give mental and psychological support which plays many a time vital role in the development of a person.
Encourage problem solving.
Be helpful by identifying and solving problems.
Explain complexities.
Life is becoming more and more complex. If you are better informed and others are confused about a particular situation. Try to solve the complexities of life.
Teaching the right skills.
Make others learn how to be successful. Impart right and proper knowledge and skill to your mentees.
Encourage continuous learning.
Changes are occurring all the time. Encourage your mentees to learn new skills and keep your knowledge up to date.
 
2.      How to make a training program more effective? 3 Marks
Encourage concentration and make people focus.
Use motivated interest (passion).
Learn how to remember.
Ensure the meaningfulness of learning materials.
Give feedback on progress.
Ask the trainee to reflect on what was learned.
Deal with trainee defensiveness.
Use various learning styles.
 
3.      How to handle difficult persons? Give at least five suggestions. 5 Marks
Tactics for Dealing with Difficult People
Dealing with difficult people is an art. Almost everyone has to face with difficult people in one form or the other. The following tactics are designed to deal with difficult people:
Give ample feedback. Constructive feedback improves the relationships.
Criticize constructively. Positive criticism will help others improve their behavior.
Help the difficult person feel more confident.
Use tact and diplomacy. If you are dealing with him/her tactfully, he/she would not remain that much difficult for you.
Use non-hostile humor. Do not take his/her undesirable attitude seriously. If you use humor and jokes in dealing with difficult people. It will decrease the tension.
Reinforce civil behavior and good moods. Be positive and civilized with others. You will become better worker and person if you learn to reinforce civil behavior.
4.      How can mood contribute to happiness?3
5.      Rules for positive nurturing person.3
6.      A major reason that good work habits improve personal life is that they help prevent a person from being preoccupied with unfinished tasks. Agree or not? 5
7.      About Happiness. Agr ek person ka koi bhi kaam uski desire aur plan kay mutabik nahi ho raha to usay happy rehnay kay liye kya krna chaye.. aesay he kuch tha que.
8.      Build your life style around your income, not your expectations. Defend this statement.
9.      How to enhanced interpersonal skills aesa he kuch tha shyd
10.  Don’t remember
 mcqs was so easy. i didn't read the past papers but i can tell that anyone can attempt them easily bcs i didn't prepared much of this subj for paper but still done good in paper.
 
 

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