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FINALTERM  EXAMINATION

Fall 2010

MGMT611- Human Relations (alt. code=HRM611) (Session - 4)

Ref No: 17

Time: 120 min

Marks: 79

Student Info
StudentID:	Ishi khan
Center:	OPKST
ExamDate:	3/4/2010 12:00:00 AM

 

For Teacher's Use Only
Q No.	1	2	3	4	5	6	7	8	Total
Marks
Q No.	9	10	11	12	13	14	15	16
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Q No.	17	18	19	20	21	22	23	24
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Q No.	25	26	27	28	29	30	31	32
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Q No.	33	34	35	36	37	38	39	40
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Q No.	41	42	43	44	45
Marks

 

 

    

Question No: 1    ( Marks: 1 )    - Please choose one

 The characteristics of creative workers include: 

 

 

       ► Knowledge

       ► Intellectual abilities

       ► All of the given options

       ► Personality

   

Question No: 2    ( Marks: 1 )    - Please choose one

 A vision in leadership refers to:

       ► An optimistic picture of the future of the organization

       ► A leader’s ability to see through problems

       ► A historical view of the organization

       ► The leader’s ability to inspire people

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Which of the following is a suggested way for developing your leadership potential?

       ► Help your leader lead

       ► Acquire broad experience

       ► Practice a little leadership when the opportunity presents itself

       ► All of the given are suggested ways

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Which one of the following would be the most effective way to develop charisma?

       ► Be emotionally reserved and somewhat cold

       ► Minimize personal risk taking

       ► Make ample use of true stories

       ► Be laid back and not overly concerned about attaining goals

   

Question No: 5    ( Marks: 1 )    - Please choose one

 A recommended technique for overcoming cross-cultural communication barriers is to:

       ► Use straightforward language and speak slowly and clearly

       ► De-emphasize nonverbal communication

       ► Insist on a common code of etiquette

       ► Place considerable weight on the sender’s appearance

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which of the following is NOT one of the suggested ways for coping with a problem manager?

       ► Avoid your manager

       ► Learn from your manager's mistakes

       ► Confront your manager about the problem

       ► Judge your manager cautiously and slowly

   

Question No: 7    ( Marks: 1 )    - Please choose one

 A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:

 

 

       ► Learn from your boss’s mistakes

       ► Stay in touch

       ► Recognize that your boss has problems too

       ► Avoid bypassing your manager

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Asma has a strong customer service orientation, so she works hard to:

       ► Encouraging customers to shop by price

       ► Helping customers

       ► Getting customers to make large purchases

       ► Selling the most profitable items first

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Ali will consult whom for professional approach to find out his first career?    

       ► Career counselor

       ► Career planner

       ► Career analyst

       ► Mentor

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which one of the following tests measure personal attributes and characteristics of an individual?   

       ► Personality test

       ► Aptitude test

       ► Interest test

       ► Achievement test

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which one of the following is an example of engaging in computer goof off behavior?

       ► Using a handheld computer instead of a PC

       ► Scanning for computer viruses during company time

       ► Making computations with a calculator instead of a computer

       ► Preparing elaborate computer graphics when unnecessary

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Doing two or more routine tasks simultaneously that can sometimes enhance personal productivity is often referred to as:   

       ► Perfectionism

       ► Multitasking

       ► Time management

       ► Procrastination

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Now day’s organizations are emphasizing more on which type of growth:

       ► Horizontal

       ► Vertical

       ► Lateral

       ► Straight up

   

Question No: 14    ( Marks: 1 )    - Please choose one

 To achieve goals and exert control on environment; one must have a(n):  

       ► Action plan

       ► Target

       ► Mission

       ► Ambition

   

Question No: 15    ( Marks: 1 )    - Please choose one

 When choosing a career path, it is important to:

       ► Interconnect your personal goals with your work plans

       ► Choose very high pay

       ► Choose one that gets you to the top quickly

       ► Choose very high post

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which one of the following factors can help in curing depression?   

       ► Thinking

       ► Emotions

       ► Self confidence

       ► Stress

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Identify the suggested way of building good relationships with customers.

       ► When a customer complains, be defensive 

       ► Show care and concern for the customer

       ► Establish customer dissatisfaction goals

       ► Place the company's needs first

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Ali is facing a major challenge for job hunting while using the internet to find a job.  This major challenge is:

 

       ► Having a false sense of security that a job will come to him

       ► Having thousands of other job seekers applying for the same positions

       ► Finding a way to speak to a company representative

       ► All of the given options

   

Question No: 19    ( Marks: 1 )    - Please choose one

 A strongly recommended method for job hunting is:

 

       ► Job boards

       ► Company Websites

       ► Bill boards

       ► Ads

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?

 

 

 

       ► Extreme job hunting

       ► Employment Agencies

       ► Company websites

       ► Help Wanted Ads

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Which one of the following introduces the applicant with the prospective employer?

 

       ► Resume

       ► Testimonials

       ► Letter

       ► Cover letter

   

Question No: 22    ( Marks: 1 )    - Please choose one

 A mission statement is likely to improve personal productivity because it:

 

       ► Serves as a compass to direct your activities

       ► Establishes specific items to put on your to-do list

       ► Provides ethical guidelines for managing a career

       ► Helps a person overcome fear of success

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Keeping an accurate record of job accomplishments can be valuable when being considered for:

       ► Promotion

       ► Transfer

       ► Bonus

       ► Assignment to a team or project

   

Question No: 24    ( Marks: 1 )    - Please choose one

 A sequence of positions necessary to achieve a goal called:

       ► Career path

       ► Traditional career path

       ► Horizontal career path

       ► Career success

   

Question No: 25    ( Marks: 1 )    - Please choose one

 The only way to experience genuine and lasting contentment, satisfaction and happiness is to learn to live your life in the:

 

 

 

       ► Present moment

       ► Luxuries

       ► Facilities

       ► Lavishness

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Which of the following way between husband and wife about each other’s career often exist even when both have a modern outlook?

 

       ► Feeling of competitiveness

       ► Establish priorities

       ► Manage time carefully

       ► Prepared to compromise

   

Question No: 27    ( Marks: 1 )    - Please choose one

 According to research ___________ is the second happiest country.

 

 

       ► Germany

       ► Denmark

       ► China

       ► England

   

Question No: 28    ( Marks: 1 )    - Please choose one

 Conflict leads to:

       ► Physical and mental deterioration

       ► Desecrate  resources, disruption

       ► Disruption, low energy

       ► All of the given options

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Shahid spends much time on internet that effects his work, feel sleep deprivation and neglects human contact, all are the reasons of:

 

 

       ► Internet dependence

       ► Internet expert

       ► Internet user

       ► Internet fond

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Human Relations are very important in management as it contributes to: 

       ► Organizational effectiveness

       ► Control over employees

       ► Uniformity among the workers

       ► Higher turnover of employees

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Fahad knows his leadership qualities and strengths and weaknesses of his team members. He is more likely to accomplish his task, it shows his self: 

       ► Love

       ► Esteem

       ► Awareness

       ► Perception

   

Question No: 32    ( Marks: 1 )    - Please choose one

 Saba was standing in line at the grocery store for payment when suddenly she noticed chocolates and candies prominently displayed at her right. She picked up one chocolate box and added it to her collection. This unplanned or spontaneous action will called:

 

       ► Impulse buying

       ► Routine buying

       ► Aversion buying

       ► Intentional buying

   

Question No: 33    ( Marks: 1 )    - Please choose one

 A training manager organizing training on software which the organization is going to be use in coming months is showing which of the following type of personality?

 

 

       ► Proactive

       ► Passive

       ► Reactive

       ► Inactive 

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of the following can be considered as business etiquettes?

 

 

       ► Be courteous about the copy machine

       ► Address the visitors in their preferred way

       ► Males and females should receive equal treatment

       ► All of the given options

   

Question No: 35    ( Marks: 1 )    - Please choose one

 Owing an asset or purchasing stock is referred to as:

 

 

       ► Contrary investment

       ► Diversify investment

       ► Fixed income investment

       ► Equity investment

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?

       ► Reinforcement theory

       ► Balance theory of attraction

       ► Social exchange theory of attraction

       ► Need for intimacy

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Which of the following two theories of mutual attraction are too mechanical and logical?

 

       ► Balance and exchange theories

       ► Balance and need for intimacy

       ► Exchange and need for intimacy

       ► Need for intimacy and reinforcement

   

Question No: 38    ( Marks: 1 )    - Please choose one

 You have often heard words such as “whatever”, “who cares”, “I don’t care”. These sort of words indicate what sort of an individual’s feelings?

 

 

 

 

 

       ► Apathetic feelings

       ► Sympathetic feelings

       ► Aggressive feelings

       ► Optimistic feelings

   

Question No: 39    ( Marks: 3 )

 What do you understand by resume?

 

Resume is also called curriculum vitae.

It is the 1^st meeting between the job seeker and the employer.

Resume shows the educational qualification, skills as well as experience life of the candidate for job.

 

Question No: 40    ( Marks: 3 )

 How much your friend is a source of pleasure and happiness in your life?

 

My best is may be a source of happiness in my life because as he can understand my all feelings very well. When I become sad he or she can make me happy. He or she can share their thoughts and events with me which make me happy. He or she can give me happiness by wishing me on my birthday or EID. When we share our thoughts with each other it gives me some happy feelings. When he or she misses me it also gives me satisfaction of happiness.

   

Question No: 41    ( Marks: 5 )

 What are some of the skills you need to become happy? 

   

I can become my self happy by some skills which are the following.

 

When I love or make friendship with someone it will give me happiness.

I can work hard and I can enjoy it by achieving the reward and result of my experience.

When I will fair and helpful and trusting to others, I will be happy.

By having recreational fun in my life.

By avoiding stress can also make me happy.

What I like and I can change my life it will be good for me to live happy.

Energize myself through physical fitness.

 

 

Question No: 42    ( Marks: 5 )

 Which type of awareness regarding common ethical problems can help you to avoid unfavorable circumstances at work place?

   

ANS:

There are some ethical problems which occur in organizations but we can control them by some useful tips. For that that has authority must follow ethics. Sometimes it becomes difficult to work according to your principles and code of conduct. Some workers feel that they are not being treated fairly. The reward must be neither on work not on personal relations. Always respect female workers in company because nowadays there are most cases which are based on gender harassment.

 

 

Question No: 43    ( Marks: 5 )

 What is difference between open ads and blind ads?

 

ANS:

 

Open ads are those ads which identified the name of company or organization. So anybody can easily find that which kind of company or people are these.

 

Blind ads are those ads in which there is no name of company or recruiters. Because some companies don’t want to disclose their privacy.

 

   

Question No: 44    ( Marks: 10 )

 Distinguish between chronological resume and targeted resume.  

   

ANS:  In chronological resume, the qualification and experience etc are written in reverse order. For example current job and status is written in top while older and written below in same order. One of big problem in this type of resume is that if there is a gap of a year or 2 you cannot hide that, you must give some reason to fill that gap. Because if some one ask you in interview that what were you doing in that gap timings. So you should have a required answer. This type of resume describes the whole educational as well as experience of a person.

 

The targeted resume show only the information needed for that specific job. Only that requirement is written in target resume for targeted jobs so it will be easier for job giver to understand your qualification and status for that job.

You should write all your skills and experience of your life which are good for that job. By this way the interweaver and your skill can meet each other easily in short time which is good for you as well as for job givers. This type of resume is mostly short and only shows specific job requirements.

 

 

 

Question No: 45    ( Marks: 10 )

 Khuram has completed his study. Now he is going for an interview in a multinational company. Give him some suggestions for having a successful interview.     

 

 

ANS: For a successful interview for khuram I will give him the following useful suggestion.

 

1.  Always prepare in advance for giving interview about your job. Khuram must know about his educational background and skill, also he should know about that organization for whom he is applying.

 

2.  Khuram must go in well dressed uniform because it will make a very pleasant effect on interviewer. Always go in formal office dresses.

 

3. During interview for job, always ask question about job specifications and status. Don’t ask questions about vacations and salary.

 

4.  khuram must discuss about his weaknesses and strength so that the interviewer can help him to remove his weakness and they can easily share improve khuram’s weak points. It is good for khuram to not hide his weak points.

5. If khuram did previous job some where he should not speak in negative about that company where he spent time. Because it will make bad impression on interviewer.

 

6.  It is good for khuram to ask some good questions frankly about the organization etc.

. 

7.  khuram must not initiate the compensation talks. He should wait for the interviewer to discuss it.

 

8. khuram should be always in smile and good attitude during interview. He should avoid bad moods.

 

9.  khuram must elaborate his skills that how his skills can benefit that organization.

 

10.  khuram must show his interest in that job. But he should be careful to not bother the interviewer for getting that job.

 

[+M.Tariq Malik]

Solved by Sarfraz Ali

HRM 611 SUBJECTIVE QUESTIONS Fall 2010

Solved by Sarfraz Ali

Distinguish Between type A and Type B personality? 3 Marks

Answer: Types of Persons: A person is an entity having a distinct identity with certain

distinguishable and persistent characteristics.

1. Type A: The Type A personality is characterized as fast moving, hardworking, time conscious,

comparative, impatient and preoccupied with work.

2. Type B: The Type B personality is the opposite of Type A which is commonly associated with

stress and is usually liked by the organizations today.

Enlist Key components of the new model of career advancement - 3 Marks.

Answer:

New model of career advancement:

The key components of the new model of career advancement are as follows:

Career portability (components)

1. More emphasis on horizontal growth, with a focus on new learning.

2. More emphasis on temporary leadership assignments.

3. Climbing the ladder of self-fulfillment

4. Being promoted as much for learn-how as know-how.

In our social system, usually the big decisions of family are made by the family head. Do

you think it is a good practice or not? 3 Marks

Answer:

Yes, it is indeed a good practice.

Indeed, family heads taking big decisions of the family is right practice. Because family heads

have the wisdom, experience of life and sincerity to the family unit therefore they are in better

position to guide the youth and take appropriate decisions.

How to develop a proactive personality? 3 Marks

Answer:

Develop a Proactive Personality

A proactive personality can be developed by some of the following ways:

1. Taking control of forces around you in order to stand a better chance of capitalizing on

opportunities.

2. Being relatively unconstrained by forces in the situation to bring about environmental

change.

3. Take the initiative to take care of problems.

OR

A proactive personality is a person relatively unconstrained by forces in the situation and who

brings about environmental change. You can become proactive personality by following the

under mentioned approaches.

• · Show initiative
• · Identify opportunities, act on them, and persist until they meet their objectives.
• · Confront and solve problems, and take individual responsibility to make an impact on the

world around you.

• · Anticipate environmental changes and take advantage of opportunities to improve the

situation.

• · Step forward to either improve current situations and circumstances or to create new

ones.

• · Help people deal with expected or unexpected events and changes and enable them to

influence and transform their environment.

What is perception? Differentiate between intended meanings and perceived meanings?

5 Marks

Answer:

Perception: “Perception is a process through which people select, organize, interpret, retrieve

and respond to information.”

Intended meanings: The meanings which I want to convey to the audience.

Perceived meanings: The meanings that you are getting .your meanings will be based on

meanings that you are getting from the other person’s speech.

How to make a training program more effective? 3 Marks

Answer:

1. Encourage concentration and make people focus.

2. Use motivated interest (passion).

3. Learn how to remember.

4. Ensure the meaningfulness of learning materials.

5. Give feedback on progress.

6. Ask the trainee to reflect on what was learned.

7. Deal with trainee defensiveness.

8. Use various learning styles.

How acquaintance is good? Describe the four good qualities of your co-workers or friends.

5 Marks

Answer:

Acquaintance:

Acquaintance is good because at workplace they get along well with you. You can rely on

acquaintances more than the staff of other department with whom you do not have much

interaction.

Good qualities of my co-workers:

When it comes to the top good qualities of my co-workers, they have the following four good

qualities:

1. Responsible

2. Accessible

3. Respectful

4. Friendly

OR

Good Qualities of Co-Workers:

• · Well-Disciplined
• · Responsible
• · Trustworthy
• · Team Player
• · Punctual
• · Dependable
• · Respectful
• · Accessible

How to handle difficult persons? Give at least five suggestions. 5 Marks

Answer:

Tactics for Dealing with Difficult People

Dealing with difficult people is an art. Almost everyone has to face with difficult people in one

form or the other. The following tactics are designed to deal with difficult people:

1. Give ample feedback. Constructive feedback improves the relationships.

2. Criticize constructively. Positive criticism will help others improve their behaviour.

3. Help the difficult person feel more confident.

4. Use tact and diplomacy. If you are dealing with him/her tactfully, he/she would not

remain that much difficult for you.

5. Use non-hostile humour. Do not take his/her undesirable attitude seriously. If you use

humour and jokes in dealing with difficult people. It will decrease the tension.

6. Reinforce civil behaviour and good moods. Be positive and civilized with others. You

will become better worker and person if you learn to reinforce civil behaviour.

Why confidence is necessary in speaking in front of the class? 3 Marks

Answer:

Confidence is not only necessary to conduct a lecture in the classroom but everything you choose

to do in professional life. Confidence is necessary in front of the class because:

• · To control the class
• · To maintain the discipline in the classroom
• · To have influence on students
• · To make some impression
• · You want to have them listen to you carefully.
• · To convey intended meanings.

Thinking influence of happiness on a person? 5 Marks

Answer:

Happiness is a by-product of having the various components of life working in harmony and

synchrony. The various components of life must spin together like 6 gears. The components for

many people would be:

1. Work and career,

2. Interpersonal life including loved ones,

3. Physical and mental health,

4. Financial health,

5. Interests and pastimes, and

6. Spiritual life or belief system.

OR

A related approach to finding happiness is to follow the five principles of psychological

functioning recommended by popular psychologist Richard Carlson. One can be happy by

learning the techniques and skills of self-management.

1. The first principle is thinking. Directing your thinking in a positive direction will enhance

your happiness. Think positive and be optimist. Positive thinking always leads towards acquiring

happiness.

2. The second principle is moods. Ignoring bad moods contributes to happiness. Learn to

control your mood.

3. The third principle is separate psychological realities, suggesting that you accept the idea

that people think differently. All the people can not think alike, you must have the ability to

listen to the other peoples’ point of view and accept them as they are.

4. The fourth principle is feelings. If you feel discontented, for example, clear the head and

start thinking positively. Enjoy what you have, don’t spoil your life by craving for what you

don’t have.

5. The fifth principle of psychological functioning is the present moment. The present moment

is where most people find happiness and inner peace. One can not change one’s past, neither can

predicts one’s future. The only thing in one’s hands is the present. Focus on your present and be

happy.

How streamlining your work and time management increase productivity?

Answer:

Habits and time management are extremely important because of the current emphasis on

enhancing productivity. They are also important for the personal success. Effective work habits

are beneficial for yourself and your organization, because if you have good work habits, you

have control over yourself, and if you have control over yourself you are productive, and if you

are productive you have good human relations

Raza lost his friend. The loss of this relationship has an immense impact on him. Being a

student of human relations, give him any fine suggestions that help him to cope with the

loss of a relationship? 5 Marks

Answer:

Ways of coping with the loss of a relationship include:

• · Be thankful for the good in the relationship
• · Find new outlets for spare time
• · Get ample rest and relaxation
• · Pamper yourself
• · Get emotional support
• · Get out and go places
• · Give yourself time to heal
• · Anticipate a positive outcome
• · Totality of relationship is not bad

How three major steps in communication help a person to communicate more effectively?

(Marks 03)

Answer:

Communication

Communication is a critical tool for holding people together in families and in organizations.

Process of communication

There are three technical steps for any communication to occur:

(1) Encoding

For effective communication putting ideas into facts properly is helpful.

(2) Communication media

Selection of proper communication media is helpful for effective communication in order to the

message to be conveyed to the listener

(3) Decoding

Decoding is the way how the receiver understands the message. It can play a vital role for

effective communication if receiver of the message took the right meaning.

Distinguish between high and low tendencies, might a person have towards perfectionism?

(Marks 03)

Answer:

The perfectionist keeps searching for more information before making a decision.

High tendencies: Strong perfectionist tendencies can interfere with your taking quick action

when necessary. Also, you may annoy many people with your perfectionism.

Low tendencies: You might be too casual about getting things done right, meeting deadlines and

being aware of details.

Does the thinking process of an individual have any influence on his/her happiness?

(Marks 03)

Answer:

Yes, thinking process of an individual has a positive influence on someone’s happiness.

Directing your thinking in a positive direction will enhance your happiness. Think positive and

be optimist. Positive thinking always leads towards acquiring happiness.

How a group leader can effectively deal with the difficult people to enhance group synergy?

(Marks 03)

Answer:

Tactics for Dealing with Difficult People

Dealing with difficult people is an art. Almost everyone has to face with difficult people in one

form or the other. A group leader can deal effectively with difficult people by following ways in

order to enhance the synergy:

1. Give ample feedback. Constructive feedback improves the relationships.

2. Criticize constructively. Positive criticism will help others improve their behaviour.

3. Help the difficult person feel more confident.

4. Use tact and diplomacy. If you are dealing with him/her tactfully, he/she would not

remain that much difficult for you.

5. Use non-hostile humour. Do not take his/her undesirable attitude seriously. If you use

humour and jokes in dealing with difficult people. It will decrease the tension.

6. Reinforce civil behaviour and good moods. Be positive and civilized with others. You

will become better worker and person if you learn to reinforce civil behaviour

Discuss the importance of organizational communication reference to diversified global

environment? (Marks 05)

Answer:

Importance of organizational communication

Global organizations that stress diversity realize that there are 13 dimensions for success, and the

number one dimension is open communication. In today’s diversified global environment,

coaching is the primary vehicle for positively influencing employees’ performance.

• · Coaching involves questioning, listening, and the ability to provide feedback to

enhance skills and build self-esteem.

• · Sensitive listening is the key to effective management, and busy executives spend 80

percent of their time listening.

• · Lee Iacocca, the top executive credited with U saving Chrysler Corporation from

bankruptcy, said, ‘The most important thing I learned in school was how to

communicate”.

• · At all organizational levels, at least 75 percent of each workday is consumed by

talking and listening.

• · Seventy-five percent of what we hear we hear imprecisely.
• · Seventy-five percent of what we hear accurately we forget within three weeks.
• · Communication, the skill we need the most at work, is the skill we most lack.
• · Communication is an essential prerequisite of organization. When organizations hire

employees, one of the most important factors considered is communication skills.

• · However, there are many employees who lack basic communication skills and the

problem will continue as work force diversity grows.

• · Because communication skills are so important and so many employees’ skills are so

poor, organizations are spending millions of dollars to teach workers basic

communication skills.

• · Various research studies have revealed that as much as 70 percent of all business

communication fails to achieve the intended purposes.

• · Employees need relationships to realize their potential.
• · Every communication interaction provides an opportunity for each participant to

increase or decrease the Intensity of relations and also to get the work or business

done.

Being a student of Human Relation, identify the most important area of improvement in

work habits? (Marks 05)

Answer:

Work habits refer to a person’s characteristic approach to work, including such things as

organization, priority setting, and handling of paper work and e-mail.

Being the student of Human Relations the most important are of improvement in work habit is

Reducing Procrastination.

Procrastination

The productivity can be enhanced by improving work habits relating to procrastination.

Productivity is the amount of quality work done with the resources consumed. The leading cause

of poor productivity and career self-sabotage is procrastination, delaying a task for an invalid or

weak reason. Even productive people have problems with procrastination at times.

Techniques for Reducing Procrastination

Being aware of the productivity consequences of procrastination is a good start for reducing

procrastination. A few specific techniques are also helpful.

1. Cost of procrastination

2. Counter attack

3. Jump-start

4. Sub-divide the large task

5. Motivate yourself with rewards and punishments

6. WIFO (worst in first out)

7. Commitment to other people

8. Express positivity

What are remedial measures to deal with the issue of apathy? (Marks 05)

Answer:

Cure or remedy

One should try to take remedial measures to address the issue of apathy.

1. If you are afflicted by apathy, then lack of direction may well be at the root of that.

2. It might be advisable to take a break and have a go at something you know you enjoy

doing, but that has nothing whatsoever to do with what you're supposed to be doing.

3. If you can't raise any enthusiasm for your work, subvert it. Do something else what you

like. Apathy kills your enthusiasm.

4. Exercise is a way of battling apathy. Physical exercise lessens apathy or inaction.

5. Get organized. Try to perform various tasks. Avoid monotony, it also generates apathy.

You will become more productive, more active, more useful by organizing your time.

6. Avoid watching television too much. Participate in activities like sports, etc.

7. Moving the mind. Think about various things happening to other people. If others are

developing, how they are developing or making progress.

Which type of awareness regarding common ethical problems can help you to avoid

unfavorable circumstances at work place? (Marks 05)

Answer:

Common ethical problems

The awareness of the ethics involved in each case regarding common ethical problems can help

to avoid unfavourable circumstances at work place:

1. Dealing with confidential information. One should be careful while dealing with

confidential matters of the organization.

2. Presentation of employment information (many people lie or distort information). Do not

hide or distort any information when you apply for the job.

3. Use of corporate resources (e.g. using company resources for personal benefit). Companies’

resources should not be used for personal benefit.

4. Misuse of computers and information technology (including piracy). Technology should

not be misused. It is unethical.

5. Choosing between two rights: Dealing with defining moments. Sometimes one has to face

the dilemma of choosing between two rights. Under such circumstances, only ethics can help you

decide which way to go.

 

[+M.Tariq Malik]

ALL SUBJECTIVE QUESTIONS OF HRM611 FROM FINAL TERM PAPERS FEBRUARY 2011

 

Discuss the self esteem. 3



Distinguish between low and high tendencies about perfectionism. 3



Explain with examples that if you will be doing some useful thing for yourself then you will be in good mood. 3



How you can be a great leader. Discuss 3



Discuss the importance of professional values in modern work ethics? 5



Illustrate any five investment principles? 5



Discuss the tactics for dealing with difficult people. 5



Ali has failed in establishing good relations with customers due to lack of ethics of business. Suggest Ali the ethics of business for good relation with customers. 5

 

 

[+M.Tariq Malik]

FINALTERM  EXAMINATION

Spring 2010(Session4)

MGMT611- Human Relations (alt. code=HRM611)

                                       Time: 90 min                                          Marks: 69.

Question No: 1    ( Marks: 1 )    - Please choose one

 Sheikh, Rajput, Kashmiri are all example of:

       ► Frame of references

       ► Stereotype images

       ► Perception

        ► Biasness

Ref:page 11

 (1) Stereotype Images

We have certain images about different things i.e. about caste. We ask about someone’s caste because we have certain image about that caste i.e. Sheikh, Rajput, Kashmiri etc

 

   

Question No: 2    ( Marks: 1 )    - Please choose one

 People of a religious sect, neighbourhood, same caste and same profession are members of:

       ► In group

       ►Out group

       ► Emergent group

        ►Secondary group 

Ref:page 13 •

An in-group is a social group towards which an individual feels loyalty and respect, usually due to membership in the group. This loyalty often manifests itself as an ingroup bias. Commonly encountered ingroups include family members, people of the same race or religion.

 

 Question No: 3    ( Marks: 1 )    - Please choose one

 A major purpose of feedback is to tell a person: 

       ► How well he or she communicates the true self

       ► How well he or she has performed

(correct in my view,recheck it by your ownself)

       ► The difference between right and wrong

       ► When it is time to enhance self-esteem

   

Question No: 4    ( Marks: 1 )    - Please choose one

 A key characteristic of self-disciplined people is that they: 

       ► Impose punishment and suffering on themselves

       ► Rebel against goals set by management

       ► Find very little joy in working

       ► Work toward attaining goals without being distracted

 

    Page 21

Question No: 5    ( Marks: 1 )    - Please choose one

 The first step in the self-discipline model is to: 

       ► Compartmentalize spheres of life

       ► Search for pleasure within the task

       ► Develop role models

       ► Formulate a mission statement

Page 21

Self-discipline and motivation

1. Formulate a mission statement related to your life.

2. Develop role models of self-disciplined achievers.

3. Develop goals for each task.

4. Develop action plans to achieve goals.

 

   

Question No: 6    ( Marks: 1 )    - Please choose one

 A person makes a decision when he or she: 

       ► Chooses one alternative from several

       ► Faces a crisis

       ► Identifies a gap between the real and the ideal

       ► Engages in rigid efforts

        Page 20

         Lesson 8

Question No: 7    ( Marks: 1 )    - Please choose one

 A distinguished consequence of perfectionism is that it often leads to a:

       ► Sudden increase in satisfaction with the task

       ► Feelings of excitement while solving a problem

       ► Delay in making decisions(Doubted)

       ► Lack of concern for details

   

Question No: 8    ( Marks: 1 )    - Please choose one

 

 

 Which type of human communication is employed for sharing knowledge, solving problems and developing new ideas? 

 

 

        ►Mediated communication

        ►Intrapersonal communication

        ►Interpersonal communication(doubted)

        ►Public communication

   

Question No: 9    ( Marks: 1 )    - Please choose one

 

 

 Which of the following is an example of downward communications? 

 

 

      ► Your supervisor assigns you a new task

      ► You ask your supervisor for a new task

      ► You want a new task

      ► Your co-worker tells you that you are going to get a new task

   

Question No: 10    ( Marks: 1 )    - Please choose one

 One of the major benifit of high self-esteem is: 

      ► Increased worker involvement on teams(doubted)

      ► Good mental health

      ► Increased absenteeism

      ► Decreased complaints from unionized workers

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which of the following is a suggested way for developing your leadership potential?

      ► Help your leader lead

      ► Acquire broad experience

      ► Practice a little leadership when the opportunity presents itself

      ► All of the given are suggested ways

    Paga 54

Question No: 12    ( Marks: 1 )    - Please choose one

 A study on the quality of interactions between supervisor and their employees indicated that:

      ► Agreeing with your supervisor’s opinions usually fail

        ►Supervisors are impressed strictly by work performance

      ►Favorable interactions lead to better performance

      ► Avoiding the supervisor improves performance ratings

Page 65

   

Question No: 13    ( Marks: 1 )    - Please choose one

 There should be knowledge of self _______________ while planning a career.

      ► Strength and power

      ► Weaknesses and status

      ► Power and income

      ► Strengths and weaknesses

Page 97

   

Question No: 14    ( Marks: 1 )    - Please choose one

 

 

 To identify a career which of the following is more compatible with your interest?  

 

 

      ► Peer influence

      ► Social networking

      ► Job opportunity

      ► Recognize your preferences

Page 142

   

Question No: 15    ( Marks: 1 )    - Please choose one

 

 

 Networking implies helping others and doing all of the following EXCEPT:  

      ►Giving advice

      ► Giving industry specific information

      ► Giving trade secrets

      ► Giving contacts

   

Question No: 16    ( Marks: 1 )    - Please choose one

 

  Ali is a true workaholic as he:  

       ► Works an average of at least 60 hours per week

       ► Finds not working to be an uncomfortable experience

       ► Brings work home at least four nights per week

       ► Establishes unrealistic goals

    Page 93

Question No: 17    ( Marks: 1 )    - Please choose one

 

 

 Multitasking is recommended for: 

      ►Creative assignments

      ► Work at a steady pace

      ► Breakthrough tasks

      ► Routine tasks

Page 95

    

Question No: 18    ( Marks: 1 )    - Please choose one

 

 

 Now day’s organizations are emphasizing more on which type of growth:

      ► Horizontal

      ► Vertical

      ► Lateral

      ► Straight up

Page 96

   

Question No: 19    ( Marks: 1 )    - Please choose one

 

 

 Cyber networking includes which one of the following? 

      ► Action

      ► E-mail

      ► Glass ceiling

      ► Traditions

Ref:page 102

 

   

Question No: 20    ( Marks: 1 )    - Please choose one

 

 Asifa is competent and efficient employee, she has which type of values:

      ►Democratic values

      ► Ethical values

      ► Professional values

      ► People values

    Page 124

Question No: 21    ( Marks: 1 )    - Please choose one

 

 

 Hassan needs to hire a new assistant. Which one of the following decisions would be unethical?  

      ► Promotes a lower-level staff member into the position

      ► Hires a person who needs a little training

      ► Hires a good friend who has no experience and not fit for the jobs(doubted)

      ► Hires a person with the most experience and highest qualifications

   

Question No: 22    ( Marks: 1 )    - Please choose one

 

 

 Which one of the following is an example of mentoring behaviour?

      ► Depression

      ► Conflict

      ► Coaching

      ► High emotions

Page 128

   

Question No: 23    ( Marks: 1 )    - Please choose one

 

 Identify the suggested way of building good relationships     with customers.

 

 

       ► When a customer complains, be defensive 

      ►Show care and concern for the customer

      ► Establish customer dissatisfaction goals

      ► Place the company's needs first

 

Page 141

   

Question No: 24    ( Marks: 1 )    - Please choose one

 

 

 According to American Research, indifferent attitude of an employee is the reason for non-return of customers. That is:

      ► 68 percent

      ► 14 percent

      ► 09 percent

      ► 05 percent

Page 71

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?

      ► Extreme job hunting

      ► Employment Agencies

      ► Company websites

      ► Help Wanted Ads

Page 82

   

Question No: 26    ( Marks: 1 )    - Please choose one

 

 

 Identify which of the following skill is more essential than technical skills?

      ► Personal

      ► Communication

      ► Interpersonal

      ► Public

    Page 85

Question No: 27    ( Marks: 1 )    - Please choose one

 Two key elements of a personal financial plan are financial goals and:

      ► Budget

      ► Mission statement

      ► Resources

      ► Funds

Page 104

   

Question No: 28    ( Marks: 1 )    - Please choose one

 

 

 When you purchase stocks, you become a(n):

      ► Practice contrary investing

      ► Pay off debt

      ► Owner of an asset

      ► Lending money

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Signifying respect, fairness and courtesy in dealings with fellow workers comes under:

      ► Ethical values

      ► Democratic values

      ► Professional values

      ► People values

Page 124

   

Question No: 30    ( Marks: 1 )    - Please choose one

Which one of the following is the technique or skill that can be helpful for mentoring at work place?

      ► Interpret what is happening and ask tough questions

      ► Provide emotional support and provide constructive advic, criticism and feedback

      ► Encourage the person to speak and offer constructive criticism

       ►Provide specific feedback and allow for modelling the desired performance

Page 129

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Ali is a nurturing task leader; he believes that the task system in an organization should be:

      ► Developed inter-relationship

      ► Meaningful and trusting

      ► Growth oriented

      ► All of the given options

Page 128

   

Question No: 32    ( Marks: 1 )    - Please choose one

 

 

 If your environment support you to achieve your goals, you can be successful and productive for your: 

      ► Self

      ► Health

      ► Friends

      ► Set up

PAG 101

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Cultures within an organization that are defined by departmental designations are often called _____.

      ► Micro-cultures

      ► Subcultures

      ► Divisional cultures

      ► Counter cultures

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of following is suggested technique for uplifting one's self-confidence? 

      ► Strive for peak performance

      ► Use negative visual imagery

      ► Use negative self-talk

      ► Develop a solid knowledge base

page139

Question No: 35    ( Marks: 1 )    - Please choose one

  According to research evidence, which of the following is the most important reason of Develop a solid knowledge base of customers?

      ► Moved away to some other place

      ► Indifferent attitude of an employee

      ► Product dissatisfaction

      ► Role of rivalry forces

Ref: page 71

Second option is most important because the non-return ratio of this category is large than other categories.

   

Question No: 36    ( Marks: 1 )    - Please choose one

 You have often seen job advertisement in the newspaper where organizations prefer to use post office box instead of mentioning their organizational postal address. This is an example of:

      ► Open ads

      ► Blind ads

      ► Catch ads

      ► Web ads

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Hina took every opportunity she could to explain to her prospective employer what she could do to help their company if she were hired.  Hina used:

      ► Behavioral statements

      ► Communication statements

      ► Skill-benefit statements

      ► Internal job market statements

   

Question No: 38    ( Marks: 1 )    - Please choose one

 

 

 “Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?” If an interviewer ask this question from the job candidate then which of the following type of interview is it?

      ► Phone interview

      ► Projection interview

      ► Behavioral interview

      ► Communication interview

    Page 85

Question No: 39    ( Marks: 1 )    - Please choose one

 As an investment, collectibles such as coins, antiques or paintings involve:

      ► No risk(in my view)

      ► Low risk

      ► Moderate risk

      ► High risk

   

Question No: 40    ( Marks: 1 )    - Please choose one

 For achieving happiness in life, if someone’s feelings turn negative suddenly, then its time to do:

      ► Mental readjustment

      ► Physical readjustment

      ► Social readjustment(in my view)

      ► Economic readjustment

   

Question No: 41    ( Marks: 1 )    - Please choose one

 

 

 Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?

      ► Reinforcement theory

      ► Balance theory of attraction

      ► Social exchange theory of attraction

      ► Need for intimacy

    Page 117

Question No: 42    ( Marks: 1 )    - Please choose one

 

 An important contributor to happiness is :   

       ► Live with what you cannot change

       ►Change yourself to meet society’s aesthetic standards

      ► Establish goals for changing conditions that are difficult to change

      ► Avoid vigorous physical exercise

    

Question No: 43    ( Marks: 1 )    - Please choose one

 If two people want to live harmoniously after the conflict, what they should avoid?

      ► Below the belt comments

      ► Show positive behavior

      ► Prepare to compromise

      ► Minimize an accusatory tone

   

Question No: 44    ( Marks: 1 )    - Please choose one

 

 

 What should be a recommended solution for the working couple to avoid disputes on the household chores?

      ► Wife should be responsible for all house hold chores

      ► Husband should be responsible for all house hold chores

      ► Wife should be more responsible than husband for houshold chores

      ► Husband and wife should be equally responsible for house hold chores

    Page 120

Question No: 45    ( Marks: 1 )    - Please choose one

 Which of the following statement is true?

      ► Laziness and right description of liveliness

      ► Laziness is the right description of apathy

      ► Laziness is the wrong description of apathy

      ► Laziness is the wrong description of idleness

Page 122

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Ahmed is performing his job responsibilities with objectivity and impartiality. He is using;

      ► Democratic values

      ► Professional values

      ► People values

      ► Moral values

Page 124

   

Question No: 47    ( Marks: 1 )    - Please choose one

 

 

 The quality of human relations improved when an individual follows:

      ► Ethics

      ► Rules

      ► Regulations

      ► Procedures

Page 126

   

Question No: 48    ( Marks: 1 )    - Please choose one

 Which one of the following tactics can be helpful in dealing with difficult people?

      ► Use tact and diplomacy

      ► Ask tough questions

      ►Use hostile or adverse impact

      ► Use negative reinforcement

    Page 65

Question No: 49    ( Marks: 3 )

 

  Which rules help you to be a positive nurturing person?

 

  One can be a positive nurturing person by following these rules.

1. Understand that most people have needs of growth. There is hardly anyone who doesn’t want promotion in life. Suppose if a person is employed as a clerk, it doesn’t mean that he always have to live with that status. If you help him in improving his status he will have nice feelings for you.

2. Make a team with a coworker to form a network. If you are able to form a team, you can be more helpful to others. Networks play an important role in the personal and organizational development and growth.

3. Be a role model for others. When you demonstrate how to be a good worker, others would like to follow you.

 

Question No: 50    ( Marks: 3 )

 Enlist and describe the two key elements which are included in a personal financial plan. Two key elements of the plan arefinancial goals and a budget.

Establishing financial goals

A common approach to financial goal setting is to specify amounts of money you would like to earn at certain points in time. Another common goal is to obtain enough money to cover specific expenses.

Financial goals are sometimes expressed in terms of allocation of money, such as putting pay raises into

savings or reducing debt.

A more motivational approach is use financial goals to point to a lifestyle one hopes to achieve with specific amounts of money. In this way money becomes the means to ends that bring satisfaction and happiness.

Developing a Budget (Spending Plan)

A budget is a plan for spending money to improve your chances of using your money wisely and not spending more than net income.

Steps in budget making

Developing a budget can be divided into a series of logical steps.

Establishing goals

You should keep in mind your goals while establishing a budget so that you could make the best use of your money.

1. Estimating income

First of all estimate your income and then plan the spending of money. You should be aware of the total amount that you have in order to develop realistic budget.

2. Estimating expenses

Do this by keeping careful track of current spending.

3. Comparing expenses and income.

Remember that the true profit from your labor is the difference between your net income and total expenses. If you spend all your money and you are left with nothing, it is not sensible. You must save something for unseen expenses that may arise in future.

4. Carrying out the budget

Try to spend money according to your budget. If you spend more than the expected amount on various things, then it is no use of making budget.

6. Evaluating the Plan

A budget usually needs reworking until it fits your needs. You can evaluate your budget time to time.

 

Question No: 51    ( Marks: 5 )

 

 

 Why continuous learning and self-development is necessaryfor career progression? 

Continuous Learning and Self-Development

Keep on working hard to bring efficiency and quality to your work. Given that continuous learning is part of the new model of career advancement, engaging in regular learning will help a person advance. Selfdevelopment can include any type of learning but often emphasizes personal improvement and skill development. Continuous learning and self development follow the Japanese philosophy of kaizen, the relentless quest for a better way and higher quality work.

 

Question No: 52    ( Marks: 5 )

 How spending a meaningful life acts as a major contributor tohappiness. Give an example?

    

Question No: 53    ( Marks: 5 )

 In your opinion what sort of behaviors are required in a mentorwhich can be beneficial in establishing quality relationshipsbetween the mentor and the mentee.

 

mentoring behaviour

If you ensure some basic roles and responsibilities of a mentor, you will see the improved quality of relationships between the mentor and the mentee. Let us see, how you can be helpful to others by guiding and leading them towards their growth.

1. Sponsor.

Sponsor others to help and assist them in getting jobs.

2. Do coaching.

Provide guidance and coaching based on your past experiences.

3. Protect others.

Everyone commits mistakes. If you protect others from the bad consequences of their mistakes, you will perform the job of a mentor.

4. Share challenging tasks.

 If you share some challenging task with your coworkers, it will be helpful in building confidence in them.

5. Act as a referral agent.

If somebody needs your reference, be sincere and honest in telling the positive characteristics. And also you can refer your mentee to the one who can guide him in a better way than you can.

6. Become a Role model.

 Demonstrate through your behaviour what you expect from your mentee.

7. Giving support and encouragement.

People always need support and encouragement. You can

do it by a number of ways. Some nice words can work wonders.

8. Do counseling.

 Develop a positive counseling relationship with your mentee.

9. Providing friendship.

Friendly relationships give mental and psychological support which plays many a time vital role in the development of a person.

10. Encourage problem solving.

Be helpful by identifying and solving problems.

11. Explain complexities.

 Life is becoming more and more complex. If you are better informed and others are confused about a particular situation. Try to solve the complexities of life.

12. Teaching the right skills.

Make others learn how to be successful. Impart right and proper knowledge and skill to your mentees.

13. Encourage continuous learning.

Changes are occurring all the time. Encourage your mentees to learn new skills and keep your knowledge up to date.

 

[+M.Tariq Malik]

FINALTERM  EXAMINATION

Spring 2010

MGMT611- Human Relations (alt. code=HRM611) (Session - 4)

Ref No: 1410548

Time: 90 min

Marks: 69

Student Info
StudentID:	MC090203129
Center:	OPKST
ExamDate:	15 Aug 2010

 

For Teacher's Use Only
Q No.	1	2	3	4	5	6	7	8	Total
Marks
Q No.	9	10	11	12	13	14	15	16
Marks
Q No.	17	18	19	20	21	22	23	24
Marks
Q No.	25	26	27	28	29	30	31	32
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Q No.	33	34	35	36	37	38	39	40
Marks
Q No.	41	42	43	44	45	46	47	48
Marks
Q No.	49	50	51	52	53
Marks

 

 

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Sheikh, Rajput, Kashmiri are all example of:

 

       ► Frame of references

       ► Stereotype images

       ► Perception

       ► Biasness

   

Question No: 2    ( Marks: 1 )    - Please choose one

 People of a religious sect, neighborhood, same caste and same profession are members of:

 

 

       ► In group

       ► Out group

       ► Emergent group

       ► Secondary group 

   

Question No: 3    ( Marks: 1 )    - Please choose one

 A major purpose of feedback is to tell a person: 

 

 

 

       ► How well he or she communicates the true self

       ► How well he or she has performed

       ► The difference between right and wrong

       ► When it is time to enhance self-esteem

   

Question No: 4    ( Marks: 1 )    - Please choose one

 A key characteristic of self-disciplined people is that they: 

 

 

       ► Impose punishment and suffering on themselves

       ► Rebel against goals set by management

       ► Find very little joy in working

       ► Work toward attaining goals without being distracted

   

Question No: 5    ( Marks: 1 )    - Please choose one

 The first step in the self-discipline model is to: 

 

 

 

 

 

 

       ► Compartmentalize spheres of life

       ► Search for pleasure within the task

       ► Develop role models

       ► Formulate a mission statement

   

Question No: 6    ( Marks: 1 )    - Please choose one

 A person makes a decision when he or she: 

 

 

 

 

 

 

       ► Chooses one alternative from several

       ► Faces a crisis

       ► Identifies a gap between the real and the ideal

       ► Engages in rigid efforts

   

Question No: 7    ( Marks: 1 )    - Please choose one

 A distinguished consequence of perfectionism is that it often leads to a:

 

 

 

       ► Sudden increase in satisfaction with the task

       ► Feelings of excitement while solving a problem

       ► Delay in making decisions

       ► Lack of concern for details

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Which type of human communication is employed for sharing knowledge, solving problems and developing new ideas? 

       ► Mediated communication

       ► Intrapersonal communication

       ► Interpersonal communication

       ► Public communication

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which of the following is an example of downward communications? 

       ► Your supervisor assigns you a new task

       ► You ask your supervisor for a new task

       ► You want a new task

       ► Your co-worker tells you that you are going to get a new task

   

Question No: 10    ( Marks: 1 )    - Please choose one

 One of the major benifit of high self-esteem is: 

 

 

       ► Increased worker involvement on teams

       ► Good mental health

       ► Increased absenteeism

       ► Decreased complaints from unionized workers

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which of the following is a suggested way for developing your leadership potential?

       ► Help your leader lead

       ► Acquire broad experience

       ► Practice a little leadership when the opportunity presents itself

       ► All of the given are suggested ways

   

Question No: 12    ( Marks: 1 )    - Please choose one

 A study on the quality of interactions between supervisor and their employees indicated that:

       ► Agreeing with your supervisor’s opinions usually fail

       ► Supervisors are impressed strictly by work performance

       ► Favorable interactions lead to better performance

       ► Avoiding the supervisor improves performance ratings

   

Question No: 13    ( Marks: 1 )    - Please choose one

 There should be knowledge of self _______________ while planning a career.

       ► Strength and power

       ► Weaknesses and status

       ► Power and income

       ► Strengths and weaknesses

   

Question No: 14    ( Marks: 1 )    - Please choose one

 To identify a career which of the following is more compatible with your interest?  

       ► Peer influence

       ► Social networking

       ► Job opportunity

       ► Recognize your preferences

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Networking implies helping others and doing all of the following EXCEPT:   

       ► Giving advice

       ► Giving industry specific information

       ► Giving trade secrets

       ► Giving contacts

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Ali is a true workaholic as he:  

       ► Works an average of at least 60 hours per week

       ► Finds not working to be an uncomfortable experience

       ► Brings work home at least four nights per week

       ► Establishes unrealistic goals

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Multitasking is recommended for: 

       ► Creative assignments

       ► Work at a steady pace

       ► Breakthrough tasks

       ► Routine tasks

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Now day’s organizations are emphasizing more on which type of growth:

       ► Horizontal

       ► Vertical

       ► Lateral

       ► Straight up

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Cyber networking includes which one of the following? 

       ► Action

       ► E-mail

       ► Glass ceiling

       ► Traditions

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Asifa is competent and efficient employee, she has which type of values:

       ► Democratic values

       ► Ethical values

       ► Professional values

       ► People values

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Hassan needs to hire a new assistant. Which one of the following decisions would be unethical?  

       ► Promotes a lower-level staff member into the position

       ► Hires a person who needs a little training

       ► Hires a good friend who has no experience and not fit for the job

       ► Hires a person with the most experience and highest qualifications

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Which one of the following is an example of mentoring behavior?

       ► Depression

       ► Conflict

       ► Coaching

       ► High emotions

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Identify the suggested way of building good relationships with customers.

       ► When a customer complains, be defensive 

       ► Show care and concern for the customer

       ► Establish customer dissatisfaction goals

       ► Place the company's needs first

   

Question No: 24    ( Marks: 1 )    - Please choose one

 According to American Research, indifferent attitude of an employee is the reason for non-return of customers. That is:

       ► 68 percent

       ► 14 percent

       ► 09 percent

       ► 05 percent

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?

 

 

 

       ► Extreme job hunting

       ► Employment Agencies

       ► Company websites

       ► Help Wanted Ads

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Identify which of the following skill is more essential than technical skills?

       ► Personal

       ► Communication

       ► Interpersonal

       ► Public

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Two key elements of a personal financial plan are financial goals and:

 

 

       ► Budget

       ► Mission statement

       ► Resources

       ► Funds

   

Question No: 28    ( Marks: 1 )    - Please choose one

 When you purchase stocks, you become a(n):

       ► Practice contrary investing

       ► Pay off debt

       ► Owner of an asset

       ► Lending money

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Signifying respect, fairness and courtesy in dealings with fellow workers comes under:

       ► Ethical values

       ► Democratic values

       ► Professional values

       ► People values

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Which one of the following is the technique or skill that can be helpful for mentoring at work place?

       ► Interpret what is happening and ask tough questions

       ► Provide emotional support and provide constructive advice, criticism and feedback

       ► Encourage the person to speak and offer constructive criticism

       ► Provide specific feedback and allow for modeling the desired performance

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Ali is a nurturing task leader; he believes that the task system in an organization should be:

 

       ► Developed inter-relationship

       ► Meaningful and trusting

       ► Growth oriented

       ► All of the given options

   

Question No: 32    ( Marks: 1 )    - Please choose one

 If your environment support you to achieve your goals, you can be successful and productive for your: 

       ► Self

       ► Health

       ► Friends

       ► Set up

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Cultures within an organization that are defined by departmental designations are often called _____.

 

 

 

 

 

       ► Micro-cultures

       ► Subcultures

       ► Divisional cultures

       ► Counter cultures

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of following is suggested technique for uplifting one's self-confidence? 

 

 

       ► Strive for peak performance

       ► Use negative visual imagery

       ► Use negative self-talk

       ► Develop a solid knowledge base

   

Question No: 35    ( Marks: 1 )    - Please choose one

 According to research evidence, which of the following is the most important reason of non-return of customers?

       ► Moved away to some other place

       ► Indifferent attitude of an employee

       ► Product dissatisfaction

       ► Role of rivalry forces

   

Question No: 36    ( Marks: 1 )    - Please choose one

 You have often seen job advertisement in the newspaper where organizations prefer to use post office box instead of mentioning their organizational postal address. This is an example of:

 

       ► Open ads

       ► Blind ads

       ► Catch ads

       ► Web ads

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Hina took every opportunity she could to explain to her prospective employer what she could do to help their company if she were hired.  Hina used:

 

 

       ► Behavioral statements

       ► Communication statements

       ► Skill-benefit statements

       ► Internal job market statements

   

Question No: 38    ( Marks: 1 )    - Please choose one

 “Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?” If an interviewer ask this question from the job candidate then which of the following type of interview is it?

       ► Phone interview

       ► Projection interview

       ► Behavioral interview

       ► Communication interview

   

Question No: 39    ( Marks: 1 )    - Please choose one

 As an investment, collectibles such as coins, antiques or paintings involve:

 

       ► No risk

       ► Low risk

       ► Moderate risk

       ► High risk

   

Question No: 40    ( Marks: 1 )    - Please choose one

 For achieving happiness in life, if someone’s feelings turn negative suddenly, then its time to do:

 

 

 

       ► Mental readjustment

       ► Physical readjustment

       ► Social readjustment

       ► Economic readjustment

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?

       ► Reinforcement theory

       ► Balance theory of attraction

       ► Social exchange theory of attraction

       ► Need for intimacy

   

Question No: 42    ( Marks: 1 )    - Please choose one

 An important contributor to happiness is :   

       ► Live with what you cannot change

       ► Change yourself to meet society’s aesthetic standards

       ► Establish goals for changing conditions that are difficult to change

       ► Avoid vigorous physical exercise

   

Question No: 43    ( Marks: 1 )    - Please choose one

 If two people want to live harmoniously after the conflict, what they should avoid?

 

       ► Below the belt comments

       ► Show positive behavior

       ► Prepare to compromise

       ► Minimize an accusatory tone

   

Question No: 44    ( Marks: 1 )    - Please choose one

 What should be a recommended solution for the working couple to avoid disputes on the household chores?

       ► Wife should be responsible for all house hold chores

       ► Husband should be responsible for all house hold chores

       ► Wife should be more responsible than husband for household chores

       ► Husband and wife should be equally responsible for house hold chores

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Which of the following statement is true?

 

 

       ► Laziness and right description of liveliness

       ► Laziness is the right description of apathy

       ► Laziness is the wrong description of apathy

       ► Laziness is the wrong description of idleness

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Ahmed is performing his job responsibilities with objectivity and partiality. He is using;

 

       ► Democratic values

       ► Professional values

       ► People values

       ► Moral values

   

Question No: 47    ( Marks: 1 )    - Please choose one

 The quality of human relations improved when an individual follows:

       ► Ethics

       ► Rules

       ► Regulations

       ► Procedures

   

Question No: 48    ( Marks: 1 )    - Please choose one

 Which one of the following tactics can be helpful in dealing with difficult people?

 

 

       ► Use tact and diplomacy

       ► Ask tough questions

       ► Use hostile or adverse impact

       ► Use negative reinforcement

   

Question No: 49    ( Marks: 3 )

 Which rules help you to be a positive nurturing person?

   

Question No: 50    ( Marks: 3 )

 Enlist and describe the two key elements which are included in a personal financial plan.

 

   

Question No: 51    ( Marks: 5 )

 Why continuous learning and self-development is necessary for career progression? 

   

Question No: 52    ( Marks: 5 )

 How spending a meaningful life acts as a major contributor to happiness. Give an example?

   

Question No: 53    ( Marks: 5 )

 In your opinion what sort of behaviors are required in a mentor which can be beneficial in establishing quality relationships between the mentor and the mentee.

 

[+M.Tariq Malik]

FINALTERM  EXAMINATION

Spring 2010

MGMT611- Human Relations (alt. code=HRM611) (Session - 4)

Ref No: 1410548

Time: 90 min

Marks: 69

Student Info
StudentID:	MC090203129
Center:	OPKST
ExamDate:	15 Aug 2010

 

For Teacher's Use Only
Q No.	1	2	3	4	5	6	7	8	Total
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Q No.	9	10	11	12	13	14	15	16
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Q No.	17	18	19	20	21	22	23	24
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Q No.	25	26	27	28	29	30	31	32
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Q No.	33	34	35	36	37	38	39	40
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Q No.	41	42	43	44	45	46	47	48
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Q No.	49	50	51	52	53
Marks

 

 

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Sheikh, Rajput, Kashmiri are all example of:

 

       ► Frame of references

       ► Stereotype images

       ► Perception

       ► Biasness

   

Question No: 2    ( Marks: 1 )    - Please choose one

 People of a religious sect, neighborhood, same caste and same profession are members of:

 

 

       ► In group

       ► Out group

       ► Emergent group

       ► Secondary group 

   

Question No: 3    ( Marks: 1 )    - Please choose one

 A major purpose of feedback is to tell a person: 

 

 

 

       ► How well he or she communicates the true self

       ► How well he or she has performed

       ► The difference between right and wrong

       ► When it is time to enhance self-esteem

   

Question No: 4    ( Marks: 1 )    - Please choose one

 A key characteristic of self-disciplined people is that they: 

 

 

       ► Impose punishment and suffering on themselves

       ► Rebel against goals set by management

       ► Find very little joy in working

       ► Work toward attaining goals without being distracted

   

Question No: 5    ( Marks: 1 )    - Please choose one

 The first step in the self-discipline model is to: 

 

 

 

 

 

 

       ► Compartmentalize spheres of life

       ► Search for pleasure within the task

       ► Develop role models

       ► Formulate a mission statement

   

Question No: 6    ( Marks: 1 )    - Please choose one

 A person makes a decision when he or she: 

 

 

 

 

 

 

       ► Chooses one alternative from several

       ► Faces a crisis

       ► Identifies a gap between the real and the ideal

       ► Engages in rigid efforts

   

Question No: 7    ( Marks: 1 )    - Please choose one

 A distinguished consequence of perfectionism is that it often leads to a:

 

 

 

       ► Sudden increase in satisfaction with the task

       ► Feelings of excitement while solving a problem

       ► Delay in making decisions

       ► Lack of concern for details

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Which type of human communication is employed for sharing knowledge, solving problems and developing new ideas? 

       ► Mediated communication

       ► Intrapersonal communication

       ► Interpersonal communication

       ► Public communication

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which of the following is an example of downward communications? 

       ► Your supervisor assigns you a new task

       ► You ask your supervisor for a new task

       ► You want a new task

       ► Your co-worker tells you that you are going to get a new task

   

Question No: 10    ( Marks: 1 )    - Please choose one

 One of the major benifit of high self-esteem is: 

 

 

       ► Increased worker involvement on teams

       ► Good mental health

       ► Increased absenteeism

       ► Decreased complaints from unionized workers

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which of the following is a suggested way for developing your leadership potential?

       ► Help your leader lead

       ► Acquire broad experience

       ► Practice a little leadership when the opportunity presents itself

       ► All of the given are suggested ways

   

Question No: 12    ( Marks: 1 )    - Please choose one

 A study on the quality of interactions between supervisor and their employees indicated that:

       ► Agreeing with your supervisor’s opinions usually fail

       ► Supervisors are impressed strictly by work performance

       ► Favorable interactions lead to better performance

       ► Avoiding the supervisor improves performance ratings

   

Question No: 13    ( Marks: 1 )    - Please choose one

 There should be knowledge of self _______________ while planning a career.

       ► Strength and power

       ► Weaknesses and status

       ► Power and income

       ► Strengths and weaknesses

   

Question No: 14    ( Marks: 1 )    - Please choose one

 To identify a career which of the following is more compatible with your interest?  

       ► Peer influence

       ► Social networking

       ► Job opportunity

       ► Recognize your preferences

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Networking implies helping others and doing all of the following EXCEPT:  

       ► Giving advice

       ► Giving industry specific information

       ► Giving trade secrets

       ► Giving contacts

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Ali is a true workaholic as he:  

       ► Works an average of at least 60 hours per week

       ► Finds not working to be an uncomfortable experience

       ► Brings work home at least four nights per week

       ► Establishes unrealistic goals

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Multitasking is recommended for: 

       ► Creative assignments

       ► Work at a steady pace

       ► Breakthrough tasks

       ► Routine tasks

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Now day’s organizations are emphasizing more on which type of growth:

       ► Horizontal

       ► Vertical

       ► Lateral

       ► Straight up

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Cyber networking includes which one of the following? 

       ► Action

       ► E-mail

       ► Glass ceiling

       ► Traditions

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Asifa is competent and efficient employee, she has which type of values:

       ► Democratic values

       ► Ethical values

       ► Professional values

       ► People values

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Hassan needs to hire a new assistant. Which one of the following decisions would be unethical?  

       ► Promotes a lower-level staff member into the position

       ► Hires a person who needs a little training

       ► Hires a good friend who has no experience and not fit for the job

       ► Hires a person with the most experience and highest qualifications

    

Question No: 22    ( Marks: 1 )    - Please choose one

 Which one of the following is an example of mentoring behavior?

       ► Depression

       ► Conflict

       ► Coaching

       ► High emotions

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Identify the suggested way of building good relationships with customers.

       ► When a customer complains, be defensive 

       ► Show care and concern for the customer

       ► Establish customer dissatisfaction goals

       ► Place the company's needs first

   

Question No: 24    ( Marks: 1 )    - Please choose one

 According to American Research, indifferent attitude of an employee is the reason for non-return of customers. That is:

       ► 68 percent

       ► 14 percent

       ► 09 percent

       ► 05 percent

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?

 

 

 

       ► Extreme job hunting

       ► Employment Agencies

       ► Company websites

       ► Help Wanted Ads

    

Question No: 26    ( Marks: 1 )    - Please choose one

 Identify which of the following skill is more essential than technical skills?

       ► Personal

       ► Communication

       ► Interpersonal

       ► Public

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Two key elements of a personal financial plan are financial goals and:

 

 

       ► Budget

       ► Mission statement

       ► Resources

       ► Funds

   

Question No: 28    ( Marks: 1 )    - Please choose one

 When you purchase stocks, you become a(n):

       ► Practice contrary investing

       ► Pay off debt

       ► Owner of an asset

       ► Lending money

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Signifying respect, fairness and courtesy in dealings with fellow workers comes under:

       ► Ethical values

       ► Democratic values

       ► Professional values

       ► People values

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Which one of the following is the technique or skill that can be helpful for mentoring at work place?

       ► Interpret what is happening and ask tough questions

       ► Provide emotional support and provide constructive advice, criticism and feedback

       ► Encourage the person to speak and offer constructive criticism

       ► Provide specific feedback and allow for modeling the desired performance

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Ali is a nurturing task leader; he believes that the task system in an organization should be:

 

       ► Developed inter-relationship

       ► Meaningful and trusting

       ► Growth oriented

       ► All of the given options

   

Question No: 32    ( Marks: 1 )    - Please choose one

 If your environment support you to achieve your goals, you can be successful and productive for your: 

       ► Self

       ► Health

       ► Friends

       ► Set up

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Cultures within an organization that are defined by departmental designations are often called _____.

 

 

 

 

 

       ► Micro-cultures

       ► Subcultures

       ► Divisional cultures

       ► Counter cultures

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of following is suggested technique for uplifting one's self-confidence? 

 

 

       ► Strive for peak performance

       ► Use negative visual imagery

       ► Use negative self-talk

       ► Develop a solid knowledge base

   

Question No: 35    ( Marks: 1 )    - Please choose one

 According to research evidence, which of the following is the most important reason of non-return of customers?

       ► Moved away to some other place

       ► Indifferent attitude of an employee

       ► Product dissatisfaction

       ► Role of rivalry forces

   

Question No: 36    ( Marks: 1 )    - Please choose one

 You have often seen job advertisement in the newspaper where organizations prefer to use post office box instead of mentioning their organizational postal address. This is an example of:

 

       ► Open ads

       ► Blind ads

       ► Catch ads

       ► Web ads

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Hina took every opportunity she could to explain to her prospective employer what she could do to help their company if she were hired.  Hina used:

 

 

       ► Behavioral statements

       ► Communication statements

       ► Skill-benefit statements

       ► Internal job market statements

   

Question No: 38    ( Marks: 1 )    - Please choose one

 “Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?” If an interviewer ask this question from the job candidate then which of the following type of interview is it?

       ► Phone interview

       ► Projection interview

       ► Behavioral interview

       ► Communication interview

   

Question No: 39    ( Marks: 1 )    - Please choose one

 As an investment, collectibles such as coins, antiques or paintings involve:

 

       ► No risk

       ► Low risk

       ► Moderate risk

       ► High risk

   

Question No: 40    ( Marks: 1 )    - Please choose one

 For achieving happiness in life, if someone’s feelings turn negative suddenly, then its time to do:

 

 

 

       ► Mental readjustment

       ► Physical readjustment

       ► Social readjustment

       ► Economic readjustment

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?

       ► Reinforcement theory

       ► Balance theory of attraction

       ► Social exchange theory of attraction

       ► Need for intimacy

   

Question No: 42    ( Marks: 1 )    - Please choose one

 An important contributor to happiness is :   

       ► Live with what you cannot change

       ► Change yourself to meet society’s aesthetic standards

       ► Establish goals for changing conditions that are difficult to change

       ► Avoid vigorous physical exercise

   

Question No: 43    ( Marks: 1 )    - Please choose one

 If two people want to live harmoniously after the conflict, what they should avoid?

 

       ► Below the belt comments

       ► Show positive behavior

       ► Prepare to compromise

       ► Minimize an accusatory tone

   

Question No: 44    ( Marks: 1 )    - Please choose one

 What should be a recommended solution for the working couple to avoid disputes on the household chores?

       ► Wife should be responsible for all house hold chores

       ► Husband should be responsible for all house hold chores

       ► Wife should be more responsible than husband for household chores

       ► Husband and wife should be equally responsible for house hold chores

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Which of the following statement is true?

 

 

       ► Laziness and right description of liveliness

       ► Laziness is the right description of apathy

       ► Laziness is the wrong description of apathy

       ► Laziness is the wrong description of idleness

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Ahmed is performing his job responsibilities with objectivity and partiality. He is using;

 

       ► Democratic values

       ► Professional values

       ► People values

       ► Moral values

   

Question No: 47    ( Marks: 1 )    - Please choose one

 The quality of human relations improved when an individual follows:

       ► Ethics

       ► Rules

       ► Regulations

       ► Procedures

   

Question No: 48    ( Marks: 1 )    - Please choose one

 Which one of the following tactics can be helpful in dealing with difficult people?

 

 

       ► Use tact and diplomacy

       ► Ask tough questions

       ► Use hostile or adverse impact

       ► Use negative reinforcement

   

Question No: 49    ( Marks: 3 )

 Which rules help you to be a positive nurturing person?

   

Question No: 50    ( Marks: 3 )

 Enlist and describe the two key elements which are included in a personal financial plan.

 

   

Question No: 51    ( Marks: 5 )

 Why continuous learning and self-development is necessary for career progression? 

   

Question No: 52    ( Marks: 5 )

 How spending a meaningful life acts as a major contributor to happiness. Give an example?

   

Question No: 53    ( Marks: 5 )

 In your opinion what sort of behaviors are required in a mentor which can be beneficial in establishing quality relationships between the mentor and the mentee.

 

[Dilshad Ahmad]

[Dilshad Ahmad]

Thanks sir for ur valuable help.

[+M.Tariq Malik]

Dilshad Ahmad Welcome