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FINALTERM EXAMINATION
Fall 2010
MGMT611- Human Relations (alt. code=HRM611) (Session - 4)
Ref No: 17
Time: 120 min
Marks: 79
Student Info
StudentID:
Ishi khan
Center:
OPKST
ExamDate:
3/4/2010 12:00:00 AM
For Teacher's Use Only
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Question No: 1 ( Marks: 1 ) - Please choose one
The characteristics of creative workers include:
► Knowledge
► Intellectual abilities
► All of the given options
► Personality
Question No: 2 ( Marks: 1 ) - Please choose one
A vision in leadership refers to:
► An optimistic picture of the future of the organization
► A leader’s ability to see through problems
► A historical view of the organization
► The leader’s ability to inspire people
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is a suggested way for developing your leadership potential?
► Help your leader lead
► Acquire broad experience
► Practice a little leadership when the opportunity presents itself
► All of the given are suggested ways
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following would be the most effective way to develop charisma?
► Be emotionally reserved and somewhat cold
► Minimize personal risk taking
► Make ample use of true stories
► Be laid back and not overly concerned about attaining goals
Question No: 5 ( Marks: 1 ) - Please choose one
A recommended technique for overcoming cross-cultural communication barriers is to:
► Use straightforward language and speak slowly and clearly
► De-emphasize nonverbal communication
► Insist on a common code of etiquette
► Place considerable weight on the sender’s appearance
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of the suggested ways for coping with a problem manager?
► Avoid your manager
► Learn from your manager's mistakes
► Confront your manager about the problem
► Judge your manager cautiously and slowly
Question No: 7 ( Marks: 1 ) - Please choose one
A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:
► Learn from your boss’s mistakes
► Stay in touch
► Recognize that your boss has problems too
► Avoid bypassing your manager
Question No: 8 ( Marks: 1 ) - Please choose one
Asma has a strong customer service orientation, so she works hard to:
► Encouraging customers to shop by price
► Helping customers
► Getting customers to make large purchases
► Selling the most profitable items first
Question No: 9 ( Marks: 1 ) - Please choose one
Ali will consult whom for professional approach to find out his first career?
► Career counselor
► Career planner
► Career analyst
► Mentor
Question No: 10 ( Marks: 1 ) - Please choose one
Which one of the following tests measure personal attributes and characteristics of an individual?
► Personality test
► Aptitude test
► Interest test
► Achievement test
Question No: 11 ( Marks: 1 ) - Please choose one
Which one of the following is an example of engaging in computer goof off behavior?
► Using a handheld computer instead of a PC
► Scanning for computer viruses during company time
► Making computations with a calculator instead of a computer
► Preparing elaborate computer graphics when unnecessary
Question No: 12 ( Marks: 1 ) - Please choose one
Doing two or more routine tasks simultaneously that can sometimes enhance personal productivity is often referred to as:
► Perfectionism
► Multitasking
► Time management
► Procrastination
Question No: 13 ( Marks: 1 ) - Please choose one
Now day’s organizations are emphasizing more on which type of growth:
► Horizontal
► Vertical
► Lateral
► Straight up
Question No: 14 ( Marks: 1 ) - Please choose one
To achieve goals and exert control on environment; one must have a(n):
► Action plan
► Target
► Mission
► Ambition
Question No: 15 ( Marks: 1 ) - Please choose one
When choosing a career path, it is important to:
► Interconnect your personal goals with your work plans
► Choose very high pay
► Choose one that gets you to the top quickly
► Choose very high post
Question No: 16 ( Marks: 1 ) - Please choose one
Which one of the following factors can help in curing depression?
► Thinking
► Emotions
► Self confidence
► Stress
Question No: 17 ( Marks: 1 ) - Please choose one
Identify the suggested way of building good relationships with customers.
► When a customer complains, be defensive
► Show care and concern for the customer
► Establish customer dissatisfaction goals
► Place the company's needs first
Question No: 18 ( Marks: 1 ) - Please choose one
Ali is facing a major challenge for job hunting while using the internet to find a job. This major challenge is:
► Having a false sense of security that a job will come to him
► Having thousands of other job seekers applying for the same positions
► Finding a way to speak to a company representative
► All of the given options
Question No: 19 ( Marks: 1 ) - Please choose one
A strongly recommended method for job hunting is:
► Job boards
► Company Websites
► Bill boards
► Ads
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?
► Extreme job hunting
► Employment Agencies
► Company websites
► Help Wanted Ads
Question No: 21 ( Marks: 1 ) - Please choose one
Which one of the following introduces the applicant with the prospective employer?
► Resume
► Testimonials
► Letter
► Cover letter
Question No: 22 ( Marks: 1 ) - Please choose one
A mission statement is likely to improve personal productivity because it:
► Serves as a compass to direct your activities
► Establishes specific items to put on your to-do list
► Provides ethical guidelines for managing a career
► Helps a person overcome fear of success
Question No: 23 ( Marks: 1 ) - Please choose one
Keeping an accurate record of job accomplishments can be valuable when being considered for:
► Promotion
► Transfer
► Bonus
► Assignment to a team or project
Question No: 24 ( Marks: 1 ) - Please choose one
A sequence of positions necessary to achieve a goal called:
► Career path
► Traditional career path
► Horizontal career path
► Career success
Question No: 25 ( Marks: 1 ) - Please choose one
The only way to experience genuine and lasting contentment, satisfaction and happiness is to learn to live your life in the:
► Present moment
► Luxuries
► Facilities
► Lavishness
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following way between husband and wife about each other’s career often exist even when both have a modern outlook?
► Feeling of competitiveness
► Establish priorities
► Manage time carefully
► Prepared to compromise
Question No: 27 ( Marks: 1 ) - Please choose one
According to research ___________ is the second happiest country.
► Germany
► Denmark
► China
► England
Question No: 28 ( Marks: 1 ) - Please choose one
Conflict leads to:
► Physical and mental deterioration
► Desecrate resources, disruption
► Disruption, low energy
► All of the given options
Question No: 29 ( Marks: 1 ) - Please choose one
Shahid spends much time on internet that effects his work, feel sleep deprivation and neglects human contact, all are the reasons of:
► Internet dependence
► Internet expert
► Internet user
► Internet fond
Question No: 30 ( Marks: 1 ) - Please choose one
Human Relations are very important in management as it contributes to:
► Organizational effectiveness
► Control over employees
► Uniformity among the workers
► Higher turnover of employees
Question No: 31 ( Marks: 1 ) - Please choose one
Fahad knows his leadership qualities and strengths and weaknesses of his team members. He is more likely to accomplish his task, it shows his self:
► Love
► Esteem
► Awareness
► Perception
Question No: 32 ( Marks: 1 ) - Please choose one
Saba was standing in line at the grocery store for payment when suddenly she noticed chocolates and candies prominently displayed at her right. She picked up one chocolate box and added it to her collection. This unplanned or spontaneous action will called:
► Impulse buying
► Routine buying
► Aversion buying
► Intentional buying
Question No: 33 ( Marks: 1 ) - Please choose one
A training manager organizing training on software which the organization is going to be use in coming months is showing which of the following type of personality?
► Proactive
► Passive
► Reactive
► Inactive
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following can be considered as business etiquettes?
► Be courteous about the copy machine
► Address the visitors in their preferred way
► Males and females should receive equal treatment
► All of the given options
Question No: 35 ( Marks: 1 ) - Please choose one
Owing an asset or purchasing stock is referred to as:
► Contrary investment
► Diversify investment
► Fixed income investment
► Equity investment
Question No: 36 ( Marks: 1 ) - Please choose one
Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?
► Reinforcement theory
► Balance theory of attraction
► Social exchange theory of attraction
► Need for intimacy
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following two theories of mutual attraction are too mechanical and logical?
► Balance and exchange theories
► Balance and need for intimacy
► Exchange and need for intimacy
► Need for intimacy and reinforcement
Question No: 38 ( Marks: 1 ) - Please choose one
You have often heard words such as “whatever”, “who cares”, “I don’t care”. These sort of words indicate what sort of an individual’s feelings?
► Apathetic feelings
► Sympathetic feelings
► Aggressive feelings
► Optimistic feelings
Question No: 39 ( Marks: 3 )
What do you understand by resume?
Resume is also called curriculum vitae.
It is the 1st meeting between the job seeker and the employer.
Resume shows the educational qualification, skills as well as experience life of the candidate for job.
Question No: 40 ( Marks: 3 )
How much your friend is a source of pleasure and happiness in your life?
My best is may be a source of happiness in my life because as he can understand my all feelings very well. When I become sad he or she can make me happy. He or she can share their thoughts and events with me which make me happy. He or she can give me happiness by wishing me on my birthday or EID. When we share our thoughts with each other it gives me some happy feelings. When he or she misses me it also gives me satisfaction of happiness.
Question No: 41 ( Marks: 5 )
What are some of the skills you need to become happy?
I can become my self happy by some skills which are the following.
When I love or make friendship with someone it will give me happiness.
I can work hard and I can enjoy it by achieving the reward and result of my experience.
When I will fair and helpful and trusting to others, I will be happy.
By having recreational fun in my life.
By avoiding stress can also make me happy.
What I like and I can change my life it will be good for me to live happy.
Energize myself through physical fitness.
Question No: 42 ( Marks: 5 )
Which type of awareness regarding common ethical problems can help you to avoid unfavorable circumstances at work place?
ANS:
There are some ethical problems which occur in organizations but we can control them by some useful tips. For that that has authority must follow ethics. Sometimes it becomes difficult to work according to your principles and code of conduct. Some workers feel that they are not being treated fairly. The reward must be neither on work not on personal relations. Always respect female workers in company because nowadays there are most cases which are based on gender harassment.
Question No: 43 ( Marks: 5 )
What is difference between open ads and blind ads?
ANS:
Open ads are those ads which identified the name of company or organization. So anybody can easily find that which kind of company or people are these.
Blind ads are those ads in which there is no name of company or recruiters. Because some companies don’t want to disclose their privacy.
Question No: 44 ( Marks: 10 )
Distinguish between chronological resume and targeted resume.
ANS: In chronological resume, the qualification and experience etc are written in reverse order. For example current job and status is written in top while older and written below in same order. One of big problem in this type of resume is that if there is a gap of a year or 2 you cannot hide that, you must give some reason to fill that gap. Because if some one ask you in interview that what were you doing in that gap timings. So you should have a required answer. This type of resume describes the whole educational as well as experience of a person.
The targeted resume show only the information needed for that specific job. Only that requirement is written in target resume for targeted jobs so it will be easier for job giver to understand your qualification and status for that job.
You should write all your skills and experience of your life which are good for that job. By this way the interweaver and your skill can meet each other easily in short time which is good for you as well as for job givers. This type of resume is mostly short and only shows specific job requirements.
Question No: 45 ( Marks: 10 )
Khuram has completed his study. Now he is going for an interview in a multinational company. Give him some suggestions for having a successful interview.
ANS: For a successful interview for khuram I will give him the following useful suggestion.
1. Always prepare in advance for giving interview about your job. Khuram must know about his educational background and skill, also he should know about that organization for whom he is applying.
2. Khuram must go in well dressed uniform because it will make a very pleasant effect on interviewer. Always go in formal office dresses.
3. During interview for job, always ask question about job specifications and status. Don’t ask questions about vacations and salary.
4. khuram must discuss about his weaknesses and strength so that the interviewer can help him to remove his weakness and they can easily share improve khuram’s weak points. It is good for khuram to not hide his weak points.
5. If khuram did previous job some where he should not speak in negative about that company where he spent time. Because it will make bad impression on interviewer.
6. It is good for khuram to ask some good questions frankly about the organization etc.
.
7. khuram must not initiate the compensation talks. He should wait for the interviewer to discuss it.
8. khuram should be always in smile and good attitude during interview. He should avoid bad moods.
9. khuram must elaborate his skills that how his skills can benefit that organization.
10. khuram must show his interest in that job. But he should be careful to not bother the interviewer for getting that job.
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Solved by Sarfraz Ali
HRM 611 SUBJECTIVE QUESTIONS Fall 2010
Solved by Sarfraz Ali
Distinguish Between type A and Type B personality? 3 Marks
Answer: Types of Persons: A person is an entity having a distinct identity with certain
distinguishable and persistent characteristics.
1. Type A: The Type A personality is characterized as fast moving, hardworking, time conscious,
comparative, impatient and preoccupied with work.
2. Type B: The Type B personality is the opposite of Type A which is commonly associated with
stress and is usually liked by the organizations today.
Enlist Key components of the new model of career advancement - 3 Marks.
Answer:
New model of career advancement:
The key components of the new model of career advancement are as follows:
Career portability (components)
1. More emphasis on horizontal growth, with a focus on new learning.
2. More emphasis on temporary leadership assignments.
3. Climbing the ladder of self-fulfillment
4. Being promoted as much for learn-how as know-how.
In our social system, usually the big decisions of family are made by the family head. Do
you think it is a good practice or not? 3 Marks
Answer:
Yes, it is indeed a good practice.
Indeed, family heads taking big decisions of the family is right practice. Because family heads
have the wisdom, experience of life and sincerity to the family unit therefore they are in better
position to guide the youth and take appropriate decisions.
How to develop a proactive personality? 3 Marks
Answer:
Develop a Proactive Personality
A proactive personality can be developed by some of the following ways:
1. Taking control of forces around you in order to stand a better chance of capitalizing on
opportunities.
2. Being relatively unconstrained by forces in the situation to bring about environmental
change.
3. Take the initiative to take care of problems.
OR
A proactive personality is a person relatively unconstrained by forces in the situation and who
brings about environmental change. You can become proactive personality by following the
under mentioned approaches.
- · Show initiative
- · Identify opportunities, act on them, and persist until they meet their objectives.
- · Confront and solve problems, and take individual responsibility to make an impact on the
world around you.
- · Anticipate environmental changes and take advantage of opportunities to improve the
situation.
- · Step forward to either improve current situations and circumstances or to create new
ones.
- · Help people deal with expected or unexpected events and changes and enable them to
influence and transform their environment.
What is perception? Differentiate between intended meanings and perceived meanings?
5 Marks
Answer:
Perception: “Perception is a process through which people select, organize, interpret, retrieve
and respond to information.”
Intended meanings: The meanings which I want to convey to the audience.
Perceived meanings: The meanings that you are getting .your meanings will be based on
meanings that you are getting from the other person’s speech.
How to make a training program more effective? 3 Marks
Answer:
1. Encourage concentration and make people focus.
2. Use motivated interest (passion).
3. Learn how to remember.
4. Ensure the meaningfulness of learning materials.
5. Give feedback on progress.
6. Ask the trainee to reflect on what was learned.
7. Deal with trainee defensiveness.
8. Use various learning styles.
How acquaintance is good? Describe the four good qualities of your co-workers or friends.
5 Marks
Answer:
Acquaintance:
Acquaintance is good because at workplace they get along well with you. You can rely on
acquaintances more than the staff of other department with whom you do not have much
interaction.
Good qualities of my co-workers:
When it comes to the top good qualities of my co-workers, they have the following four good
qualities:
1. Responsible
2. Accessible
3. Respectful
4. Friendly
OR
Good Qualities of Co-Workers:
- · Well-Disciplined
- · Responsible
- · Trustworthy
- · Team Player
- · Punctual
- · Dependable
- · Respectful
- · Accessible
How to handle difficult persons? Give at least five suggestions. 5 Marks
Answer:
Tactics for Dealing with Difficult People
Dealing with difficult people is an art. Almost everyone has to face with difficult people in one
form or the other. The following tactics are designed to deal with difficult people:
1. Give ample feedback. Constructive feedback improves the relationships.
2. Criticize constructively. Positive criticism will help others improve their behaviour.
3. Help the difficult person feel more confident.
4. Use tact and diplomacy. If you are dealing with him/her tactfully, he/she would not
remain that much difficult for you.
5. Use non-hostile humour. Do not take his/her undesirable attitude seriously. If you use
humour and jokes in dealing with difficult people. It will decrease the tension.
6. Reinforce civil behaviour and good moods. Be positive and civilized with others. You
will become better worker and person if you learn to reinforce civil behaviour.
Why confidence is necessary in speaking in front of the class? 3 Marks
Answer:
Confidence is not only necessary to conduct a lecture in the classroom but everything you choose
to do in professional life. Confidence is necessary in front of the class because:
- · To control the class
- · To maintain the discipline in the classroom
- · To have influence on students
- · To make some impression
- · You want to have them listen to you carefully.
- · To convey intended meanings.
Thinking influence of happiness on a person? 5 Marks
Answer:
Happiness is a by-product of having the various components of life working in harmony and
synchrony. The various components of life must spin together like 6 gears. The components for
many people would be:
1. Work and career,
2. Interpersonal life including loved ones,
3. Physical and mental health,
4. Financial health,
5. Interests and pastimes, and
6. Spiritual life or belief system.
OR
A related approach to finding happiness is to follow the five principles of psychological
functioning recommended by popular psychologist Richard Carlson. One can be happy by
learning the techniques and skills of self-management.
1. The first principle is thinking. Directing your thinking in a positive direction will enhance
your happiness. Think positive and be optimist. Positive thinking always leads towards acquiring
happiness.
2. The second principle is moods. Ignoring bad moods contributes to happiness. Learn to
control your mood.
3. The third principle is separate psychological realities, suggesting that you accept the idea
that people think differently. All the people can not think alike, you must have the ability to
listen to the other peoples’ point of view and accept them as they are.
4. The fourth principle is feelings. If you feel discontented, for example, clear the head and
start thinking positively. Enjoy what you have, don’t spoil your life by craving for what you
don’t have.
5. The fifth principle of psychological functioning is the present moment. The present moment
is where most people find happiness and inner peace. One can not change one’s past, neither can
predicts one’s future. The only thing in one’s hands is the present. Focus on your present and be
happy.
How streamlining your work and time management increase productivity?
Answer:
Habits and time management are extremely important because of the current emphasis on
enhancing productivity. They are also important for the personal success. Effective work habits
are beneficial for yourself and your organization, because if you have good work habits, you
have control over yourself, and if you have control over yourself you are productive, and if you
are productive you have good human relations
Raza lost his friend. The loss of this relationship has an immense impact on him. Being a
student of human relations, give him any fine suggestions that help him to cope with the
loss of a relationship? 5 Marks
Answer:
Ways of coping with the loss of a relationship include:
- · Be thankful for the good in the relationship
- · Find new outlets for spare time
- · Get ample rest and relaxation
- · Pamper yourself
- · Get emotional support
- · Get out and go places
- · Give yourself time to heal
- · Anticipate a positive outcome
- · Totality of relationship is not bad
How three major steps in communication help a person to communicate more effectively?
(Marks 03)
Answer:
Communication
Communication is a critical tool for holding people together in families and in organizations.
Process of communication
There are three technical steps for any communication to occur:
(1) Encoding
For effective communication putting ideas into facts properly is helpful.
(2) Communication media
Selection of proper communication media is helpful for effective communication in order to the
message to be conveyed to the listener
(3) Decoding
Decoding is the way how the receiver understands the message. It can play a vital role for
effective communication if receiver of the message took the right meaning.
Distinguish between high and low tendencies, might a person have towards perfectionism?
(Marks 03)
Answer:
The perfectionist keeps searching for more information before making a decision.
High tendencies: Strong perfectionist tendencies can interfere with your taking quick action
when necessary. Also, you may annoy many people with your perfectionism.
Low tendencies: You might be too casual about getting things done right, meeting deadlines and
being aware of details.
Does the thinking process of an individual have any influence on his/her happiness?
(Marks 03)
Answer:
Yes, thinking process of an individual has a positive influence on someone’s happiness.
Directing your thinking in a positive direction will enhance your happiness. Think positive and
be optimist. Positive thinking always leads towards acquiring happiness.
How a group leader can effectively deal with the difficult people to enhance group synergy?
(Marks 03)
Answer:
Tactics for Dealing with Difficult People
Dealing with difficult people is an art. Almost everyone has to face with difficult people in one
form or the other. A group leader can deal effectively with difficult people by following ways in
order to enhance the synergy:
1. Give ample feedback. Constructive feedback improves the relationships.
2. Criticize constructively. Positive criticism will help others improve their behaviour.
3. Help the difficult person feel more confident.
4. Use tact and diplomacy. If you are dealing with him/her tactfully, he/she would not
remain that much difficult for you.
5. Use non-hostile humour. Do not take his/her undesirable attitude seriously. If you use
humour and jokes in dealing with difficult people. It will decrease the tension.
6. Reinforce civil behaviour and good moods. Be positive and civilized with others. You
will become better worker and person if you learn to reinforce civil behaviour
Discuss the importance of organizational communication reference to diversified global
environment? (Marks 05)
Answer:
Importance of organizational communication
Global organizations that stress diversity realize that there are 13 dimensions for success, and the
number one dimension is open communication. In today’s diversified global environment,
coaching is the primary vehicle for positively influencing employees’ performance.
- · Coaching involves questioning, listening, and the ability to provide feedback to
enhance skills and build self-esteem.
- · Sensitive listening is the key to effective management, and busy executives spend 80
percent of their time listening.
- · Lee Iacocca, the top executive credited with U saving Chrysler Corporation from
bankruptcy, said, ‘The most important thing I learned in school was how to
communicate”.
- · At all organizational levels, at least 75 percent of each workday is consumed by
talking and listening.
- · Seventy-five percent of what we hear we hear imprecisely.
- · Seventy-five percent of what we hear accurately we forget within three weeks.
- · Communication, the skill we need the most at work, is the skill we most lack.
- · Communication is an essential prerequisite of organization. When organizations hire
employees, one of the most important factors considered is communication skills.
- · However, there are many employees who lack basic communication skills and the
problem will continue as work force diversity grows.
- · Because communication skills are so important and so many employees’ skills are so
poor, organizations are spending millions of dollars to teach workers basic
communication skills.
- · Various research studies have revealed that as much as 70 percent of all business
communication fails to achieve the intended purposes.
- · Employees need relationships to realize their potential.
- · Every communication interaction provides an opportunity for each participant to
increase or decrease the Intensity of relations and also to get the work or business
done.
Being a student of Human Relation, identify the most important area of improvement in
work habits? (Marks 05)
Answer:
Work habits refer to a person’s characteristic approach to work, including such things as
organization, priority setting, and handling of paper work and e-mail.
Being the student of Human Relations the most important are of improvement in work habit is
Reducing Procrastination.
Procrastination
The productivity can be enhanced by improving work habits relating to procrastination.
Productivity is the amount of quality work done with the resources consumed. The leading cause
of poor productivity and career self-sabotage is procrastination, delaying a task for an invalid or
weak reason. Even productive people have problems with procrastination at times.
Techniques for Reducing Procrastination
Being aware of the productivity consequences of procrastination is a good start for reducing
procrastination. A few specific techniques are also helpful.
1. Cost of procrastination
2. Counter attack
3. Jump-start
4. Sub-divide the large task
5. Motivate yourself with rewards and punishments
6. WIFO (worst in first out)
7. Commitment to other people
8. Express positivity
What are remedial measures to deal with the issue of apathy? (Marks 05)
Answer:
Cure or remedy
One should try to take remedial measures to address the issue of apathy.
1. If you are afflicted by apathy, then lack of direction may well be at the root of that.
2. It might be advisable to take a break and have a go at something you know you enjoy
doing, but that has nothing whatsoever to do with what you're supposed to be doing.
3. If you can't raise any enthusiasm for your work, subvert it. Do something else what you
like. Apathy kills your enthusiasm.
4. Exercise is a way of battling apathy. Physical exercise lessens apathy or inaction.
5. Get organized. Try to perform various tasks. Avoid monotony, it also generates apathy.
You will become more productive, more active, more useful by organizing your time.
6. Avoid watching television too much. Participate in activities like sports, etc.
7. Moving the mind. Think about various things happening to other people. If others are
developing, how they are developing or making progress.
Which type of awareness regarding common ethical problems can help you to avoid
unfavorable circumstances at work place? (Marks 05)
Answer:
Common ethical problems
The awareness of the ethics involved in each case regarding common ethical problems can help
to avoid unfavourable circumstances at work place:
1. Dealing with confidential information. One should be careful while dealing with
confidential matters of the organization.
2. Presentation of employment information (many people lie or distort information). Do not
hide or distort any information when you apply for the job.
3. Use of corporate resources (e.g. using company resources for personal benefit). Companies’
resources should not be used for personal benefit.
4. Misuse of computers and information technology (including piracy). Technology should
not be misused. It is unethical.
5. Choosing between two rights: Dealing with defining moments. Sometimes one has to face
the dilemma of choosing between two rights. Under such circumstances, only ethics can help you
decide which way to go.
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ALL SUBJECTIVE QUESTIONS OF HRM611 FROM FINAL TERM PAPERS FEBRUARY 2011
Discuss the self esteem. 3
Distinguish between low and high tendencies about perfectionism. 3
Explain with examples that if you will be doing some useful thing for yourself then you will be in good mood. 3
How you can be a great leader. Discuss 3
Discuss the importance of professional values in modern work ethics? 5
Illustrate any five investment principles? 5
Discuss the tactics for dealing with difficult people. 5
Ali has failed in establishing good relations with customers due to lack of ethics of business. Suggest Ali the ethics of business for good relation with customers. 5 -
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FINALTERM EXAMINATION
Spring 2010(Session4)
MGMT611- Human Relations (alt. code=HRM611)
Time: 90 min Marks: 69.
Question No: 1 ( Marks: 1 ) - Please choose one
Sheikh, Rajput, Kashmiri are all example of:
► Frame of references
► Stereotype images
► Perception
► Biasness
Ref:page 11
(1) Stereotype Images
We have certain images about different things i.e. about caste. We ask about someone’s caste because we have certain image about that caste i.e. Sheikh, Rajput, Kashmiri etc
Question No: 2 ( Marks: 1 ) - Please choose one
People of a religious sect, neighbourhood, same caste and same profession are members of:
► In group
►Out group
► Emergent group
►Secondary group
Ref:page 13 •
An in-group is a social group towards which an individual feels loyalty and respect, usually due to membership in the group. This loyalty often manifests itself as an ingroup bias. Commonly encountered ingroups include family members, people of the same race or religion.
Question No: 3 ( Marks: 1 ) - Please choose one
A major purpose of feedback is to tell a person:
► How well he or she communicates the true self
► How well he or she has performed
(correct in my view,recheck it by your ownself)
► The difference between right and wrong
► When it is time to enhance self-esteem
Question No: 4 ( Marks: 1 ) - Please choose one
A key characteristic of self-disciplined people is that they:
► Impose punishment and suffering on themselves
► Rebel against goals set by management
► Find very little joy in working
► Work toward attaining goals without being distracted
Page 21
Question No: 5 ( Marks: 1 ) - Please choose one
The first step in the self-discipline model is to:
► Compartmentalize spheres of life
► Search for pleasure within the task
► Develop role models
► Formulate a mission statement
Page 21
Self-discipline and motivation
1. Formulate a mission statement related to your life.
2. Develop role models of self-disciplined achievers.
3. Develop goals for each task.
4. Develop action plans to achieve goals.
Question No: 6 ( Marks: 1 ) - Please choose one
A person makes a decision when he or she:
► Chooses one alternative from several
► Faces a crisis
► Identifies a gap between the real and the ideal
► Engages in rigid efforts
Page 20
Lesson 8
Question No: 7 ( Marks: 1 ) - Please choose one
A distinguished consequence of perfectionism is that it often leads to a:
► Sudden increase in satisfaction with the task
► Feelings of excitement while solving a problem
► Delay in making decisions(Doubted)
► Lack of concern for details
Question No: 8 ( Marks: 1 ) - Please choose one
Which type of human communication is employed for sharing knowledge, solving problems and developing new ideas?
►Mediated communication
►Intrapersonal communication
►Interpersonal communication(doubted)
►Public communication
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is an example of downward communications?
► Your supervisor assigns you a new task
► You ask your supervisor for a new task
► You want a new task
► Your co-worker tells you that you are going to get a new task
Question No: 10 ( Marks: 1 ) - Please choose one
One of the major benifit of high self-esteem is:
► Increased worker involvement on teams(doubted)
► Good mental health
► Increased absenteeism
► Decreased complaints from unionized workers
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a suggested way for developing your leadership potential?
► Help your leader lead
► Acquire broad experience
► Practice a little leadership when the opportunity presents itself
► All of the given are suggested ways
Paga 54
Question No: 12 ( Marks: 1 ) - Please choose one
A study on the quality of interactions between supervisor and their employees indicated that:
► Agreeing with your supervisor’s opinions usually fail
►Supervisors are impressed strictly by work performance
►Favorable interactions lead to better performance
► Avoiding the supervisor improves performance ratings
Page 65
Question No: 13 ( Marks: 1 ) - Please choose one
There should be knowledge of self _______________ while planning a career.
► Strength and power
► Weaknesses and status
► Power and income
► Strengths and weaknesses
Page 97
Question No: 14 ( Marks: 1 ) - Please choose one
To identify a career which of the following is more compatible with your interest?
► Peer influence
► Social networking
► Job opportunity
► Recognize your preferences
Page 142
Question No: 15 ( Marks: 1 ) - Please choose one
Networking implies helping others and doing all of the following EXCEPT:
►Giving advice
► Giving industry specific information
► Giving trade secrets
► Giving contacts
Question No: 16 ( Marks: 1 ) - Please choose one
Ali is a true workaholic as he:
► Works an average of at least 60 hours per week
► Finds not working to be an uncomfortable experience
► Brings work home at least four nights per week
► Establishes unrealistic goals
Page 93
Question No: 17 ( Marks: 1 ) - Please choose one
Multitasking is recommended for:
►Creative assignments
► Work at a steady pace
► Breakthrough tasks
► Routine tasks
Page 95
Question No: 18 ( Marks: 1 ) - Please choose one
Now day’s organizations are emphasizing more on which type of growth:
► Horizontal
► Vertical
► Lateral
► Straight up
Page 96
Question No: 19 ( Marks: 1 ) - Please choose one
Cyber networking includes which one of the following?
► Action
► E-mail
► Glass ceiling
► Traditions
Ref:page 102
Question No: 20 ( Marks: 1 ) - Please choose one
Asifa is competent and efficient employee, she has which type of values:
►Democratic values
► Ethical values
► Professional values
► People values
Page 124
Question No: 21 ( Marks: 1 ) - Please choose one
Hassan needs to hire a new assistant. Which one of the following decisions would be unethical?
► Promotes a lower-level staff member into the position
► Hires a person who needs a little training
► Hires a good friend who has no experience and not fit for the jobs(doubted)
► Hires a person with the most experience and highest qualifications
Question No: 22 ( Marks: 1 ) - Please choose one
Which one of the following is an example of mentoring behaviour?
► Depression
► Conflict
► Coaching
► High emotions
Page 128
Question No: 23 ( Marks: 1 ) - Please choose one
Identify the suggested way of building good relationships with customers.
► When a customer complains, be defensive
►Show care and concern for the customer
► Establish customer dissatisfaction goals
► Place the company's needs first
Page 141
Question No: 24 ( Marks: 1 ) - Please choose one
According to American Research, indifferent attitude of an employee is the reason for non-return of customers. That is:
► 68 percent
► 14 percent
► 09 percent
► 05 percent
Page 71
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?
► Extreme job hunting
► Employment Agencies
► Company websites
► Help Wanted Ads
Page 82
Question No: 26 ( Marks: 1 ) - Please choose one
Identify which of the following skill is more essential than technical skills?
► Personal
► Communication
► Interpersonal
► Public
Page 85
Question No: 27 ( Marks: 1 ) - Please choose one
Two key elements of a personal financial plan are financial goals and:
► Budget
► Mission statement
► Resources
► Funds
Page 104
Question No: 28 ( Marks: 1 ) - Please choose one
When you purchase stocks, you become a(n):
► Practice contrary investing
► Pay off debt
► Owner of an asset
► Lending money
Question No: 29 ( Marks: 1 ) - Please choose one
Signifying respect, fairness and courtesy in dealings with fellow workers comes under:
► Ethical values
► Democratic values
► Professional values
► People values
Page 124
Question No: 30 ( Marks: 1 ) - Please choose one
Which one of the following is the technique or skill that can be helpful for mentoring at work place?
► Interpret what is happening and ask tough questions
► Provide emotional support and provide constructive advic, criticism and feedback
► Encourage the person to speak and offer constructive criticism
►Provide specific feedback and allow for modelling the desired performance
Page 129
Question No: 31 ( Marks: 1 ) - Please choose one
Ali is a nurturing task leader; he believes that the task system in an organization should be:
► Developed inter-relationship
► Meaningful and trusting
► Growth oriented
► All of the given options
Page 128
Question No: 32 ( Marks: 1 ) - Please choose one
If your environment support you to achieve your goals, you can be successful and productive for your:
► Self
► Health
► Friends
► Set up
PAG 101
Question No: 33 ( Marks: 1 ) - Please choose one
Cultures within an organization that are defined by departmental designations are often called _____.
► Micro-cultures
► Subcultures
► Divisional cultures
► Counter cultures
Question No: 34 ( Marks: 1 ) - Please choose one
Which of following is suggested technique for uplifting one's self-confidence?
► Strive for peak performance
► Use negative visual imagery
► Use negative self-talk
► Develop a solid knowledge base
page139
Question No: 35 ( Marks: 1 ) - Please choose one
According to research evidence, which of the following is the most important reason of Develop a solid knowledge base of customers?
► Moved away to some other place
► Indifferent attitude of an employee
► Product dissatisfaction
► Role of rivalry forces
Ref: page 71
Second option is most important because the non-return ratio of this category is large than other categories.
Question No: 36 ( Marks: 1 ) - Please choose one
You have often seen job advertisement in the newspaper where organizations prefer to use post office box instead of mentioning their organizational postal address. This is an example of:
► Open ads
► Blind ads
► Catch ads
► Web ads
Question No: 37 ( Marks: 1 ) - Please choose one
Hina took every opportunity she could to explain to her prospective employer what she could do to help their company if she were hired. Hina used:
► Behavioral statements
► Communication statements
► Skill-benefit statements
► Internal job market statements
Question No: 38 ( Marks: 1 ) - Please choose one
“Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?” If an interviewer ask this question from the job candidate then which of the following type of interview is it?
► Phone interview
► Projection interview
► Behavioral interview
► Communication interview
Page 85
Question No: 39 ( Marks: 1 ) - Please choose one
As an investment, collectibles such as coins, antiques or paintings involve:
► No risk(in my view)
► Low risk
► Moderate risk
► High risk
Question No: 40 ( Marks: 1 ) - Please choose one
For achieving happiness in life, if someone’s feelings turn negative suddenly, then its time to do:
► Mental readjustment
► Physical readjustment
► Social readjustment(in my view)
► Economic readjustment
Question No: 41 ( Marks: 1 ) - Please choose one
Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?
► Reinforcement theory
► Balance theory of attraction
► Social exchange theory of attraction
► Need for intimacy
Page 117
Question No: 42 ( Marks: 1 ) - Please choose one
An important contributor to happiness is :
► Live with what you cannot change
►Change yourself to meet society’s aesthetic standards
► Establish goals for changing conditions that are difficult to change
► Avoid vigorous physical exercise
Question No: 43 ( Marks: 1 ) - Please choose one
If two people want to live harmoniously after the conflict, what they should avoid?
► Below the belt comments
► Show positive behavior
► Prepare to compromise
► Minimize an accusatory tone
Question No: 44 ( Marks: 1 ) - Please choose one
What should be a recommended solution for the working couple to avoid disputes on the household chores?
► Wife should be responsible for all house hold chores
► Husband should be responsible for all house hold chores
► Wife should be more responsible than husband for houshold chores
► Husband and wife should be equally responsible for house hold chores
Page 120
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following statement is true?
► Laziness and right description of liveliness
► Laziness is the right description of apathy
► Laziness is the wrong description of apathy
► Laziness is the wrong description of idleness
Page 122
Question No: 46 ( Marks: 1 ) - Please choose one
Ahmed is performing his job responsibilities with objectivity and impartiality. He is using;
► Democratic values
► Professional values
► People values
► Moral values
Page 124
Question No: 47 ( Marks: 1 ) - Please choose one
The quality of human relations improved when an individual follows:
► Ethics
► Rules
► Regulations
► Procedures
Page 126
Question No: 48 ( Marks: 1 ) - Please choose one
Which one of the following tactics can be helpful in dealing with difficult people?
► Use tact and diplomacy
► Ask tough questions
►Use hostile or adverse impact
► Use negative reinforcement
Page 65
Question No: 49 ( Marks: 3 )
Which rules help you to be a positive nurturing person?
One can be a positive nurturing person by following these rules.
1. Understand that most people have needs of growth. There is hardly anyone who doesn’t want promotion in life. Suppose if a person is employed as a clerk, it doesn’t mean that he always have to live with that status. If you help him in improving his status he will have nice feelings for you.
2. Make a team with a coworker to form a network. If you are able to form a team, you can be more helpful to others. Networks play an important role in the personal and organizational development and growth.
3. Be a role model for others. When you demonstrate how to be a good worker, others would like to follow you.
Question No: 50 ( Marks: 3 )
Enlist and describe the two key elements which are included in a personal financial plan. Two key elements of the plan arefinancial goals and a budget.
Establishing financial goals
A common approach to financial goal setting is to specify amounts of money you would like to earn at certain points in time. Another common goal is to obtain enough money to cover specific expenses.
Financial goals are sometimes expressed in terms of allocation of money, such as putting pay raises into
savings or reducing debt.
A more motivational approach is use financial goals to point to a lifestyle one hopes to achieve with specific amounts of money. In this way money becomes the means to ends that bring satisfaction and happiness.
Developing a Budget (Spending Plan)
A budget is a plan for spending money to improve your chances of using your money wisely and not spending more than net income.
Steps in budget making
Developing a budget can be divided into a series of logical steps.
Establishing goals
You should keep in mind your goals while establishing a budget so that you could make the best use of your money.
1. Estimating income
First of all estimate your income and then plan the spending of money. You should be aware of the total amount that you have in order to develop realistic budget.
2. Estimating expenses
Do this by keeping careful track of current spending.
3. Comparing expenses and income.
Remember that the true profit from your labor is the difference between your net income and total expenses. If you spend all your money and you are left with nothing, it is not sensible. You must save something for unseen expenses that may arise in future.
4. Carrying out the budget
Try to spend money according to your budget. If you spend more than the expected amount on various things, then it is no use of making budget.
6. Evaluating the Plan
A budget usually needs reworking until it fits your needs. You can evaluate your budget time to time.
Question No: 51 ( Marks: 5 )
Why continuous learning and self-development is necessaryfor career progression?
Continuous Learning and Self-Development
Keep on working hard to bring efficiency and quality to your work. Given that continuous learning is part of the new model of career advancement, engaging in regular learning will help a person advance. Selfdevelopment can include any type of learning but often emphasizes personal improvement and skill development. Continuous learning and self development follow the Japanese philosophy of kaizen, the relentless quest for a better way and higher quality work.
Question No: 52 ( Marks: 5 )
How spending a meaningful life acts as a major contributor tohappiness. Give an example?
Question No: 53 ( Marks: 5 )
In your opinion what sort of behaviors are required in a mentorwhich can be beneficial in establishing quality relationshipsbetween the mentor and the mentee.
mentoring behaviour
If you ensure some basic roles and responsibilities of a mentor, you will see the improved quality of relationships between the mentor and the mentee. Let us see, how you can be helpful to others by guiding and leading them towards their growth.
1. Sponsor.
Sponsor others to help and assist them in getting jobs.
2. Do coaching.
Provide guidance and coaching based on your past experiences.
3. Protect others.
Everyone commits mistakes. If you protect others from the bad consequences of their mistakes, you will perform the job of a mentor.
4. Share challenging tasks.
If you share some challenging task with your coworkers, it will be helpful in building confidence in them.
5. Act as a referral agent.
If somebody needs your reference, be sincere and honest in telling the positive characteristics. And also you can refer your mentee to the one who can guide him in a better way than you can.
6. Become a Role model.
Demonstrate through your behaviour what you expect from your mentee.
7. Giving support and encouragement.
People always need support and encouragement. You can
do it by a number of ways. Some nice words can work wonders.
8. Do counseling.
Develop a positive counseling relationship with your mentee.
9. Providing friendship.
Friendly relationships give mental and psychological support which plays many a time vital role in the development of a person.
10. Encourage problem solving.
Be helpful by identifying and solving problems.
11. Explain complexities.
Life is becoming more and more complex. If you are better informed and others are confused about a particular situation. Try to solve the complexities of life.
12. Teaching the right skills.
Make others learn how to be successful. Impart right and proper knowledge and skill to your mentees.
13. Encourage continuous learning.
Changes are occurring all the time. Encourage your mentees to learn new skills and keep your knowledge up to date.
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FINALTERM EXAMINATION
Spring 2010
MGMT611- Human Relations (alt. code=HRM611) (Session - 4)
Ref No: 1410548
Time: 90 min
Marks: 69
Student Info
StudentID:
MC090203129
Center:
OPKST
ExamDate:
15 Aug 2010
For Teacher's Use Only
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Question No: 1 ( Marks: 1 ) - Please choose one
Sheikh, Rajput, Kashmiri are all example of:
► Frame of references
► Stereotype images
► Perception
► Biasness
Question No: 2 ( Marks: 1 ) - Please choose one
People of a religious sect, neighborhood, same caste and same profession are members of:
► In group
► Out group
► Emergent group
► Secondary group
Question No: 3 ( Marks: 1 ) - Please choose one
A major purpose of feedback is to tell a person:
► How well he or she communicates the true self
► How well he or she has performed
► The difference between right and wrong
► When it is time to enhance self-esteem
Question No: 4 ( Marks: 1 ) - Please choose one
A key characteristic of self-disciplined people is that they:
► Impose punishment and suffering on themselves
► Rebel against goals set by management
► Find very little joy in working
► Work toward attaining goals without being distracted
Question No: 5 ( Marks: 1 ) - Please choose one
The first step in the self-discipline model is to:
► Compartmentalize spheres of life
► Search for pleasure within the task
► Develop role models
► Formulate a mission statement
Question No: 6 ( Marks: 1 ) - Please choose one
A person makes a decision when he or she:
► Chooses one alternative from several
► Faces a crisis
► Identifies a gap between the real and the ideal
► Engages in rigid efforts
Question No: 7 ( Marks: 1 ) - Please choose one
A distinguished consequence of perfectionism is that it often leads to a:
► Sudden increase in satisfaction with the task
► Feelings of excitement while solving a problem
► Delay in making decisions
► Lack of concern for details
Question No: 8 ( Marks: 1 ) - Please choose one
Which type of human communication is employed for sharing knowledge, solving problems and developing new ideas?
► Mediated communication
► Intrapersonal communication
► Interpersonal communication
► Public communication
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is an example of downward communications?
► Your supervisor assigns you a new task
► You ask your supervisor for a new task
► You want a new task
► Your co-worker tells you that you are going to get a new task
Question No: 10 ( Marks: 1 ) - Please choose one
One of the major benifit of high self-esteem is:
► Increased worker involvement on teams
► Good mental health
► Increased absenteeism
► Decreased complaints from unionized workers
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a suggested way for developing your leadership potential?
► Help your leader lead
► Acquire broad experience
► Practice a little leadership when the opportunity presents itself
► All of the given are suggested ways
Question No: 12 ( Marks: 1 ) - Please choose one
A study on the quality of interactions between supervisor and their employees indicated that:
► Agreeing with your supervisor’s opinions usually fail
► Supervisors are impressed strictly by work performance
► Favorable interactions lead to better performance
► Avoiding the supervisor improves performance ratings
Question No: 13 ( Marks: 1 ) - Please choose one
There should be knowledge of self _______________ while planning a career.
► Strength and power
► Weaknesses and status
► Power and income
► Strengths and weaknesses
Question No: 14 ( Marks: 1 ) - Please choose one
To identify a career which of the following is more compatible with your interest?
► Peer influence
► Social networking
► Job opportunity
► Recognize your preferences
Question No: 15 ( Marks: 1 ) - Please choose one
Networking implies helping others and doing all of the following EXCEPT:
► Giving advice
► Giving industry specific information
► Giving trade secrets
► Giving contacts
Question No: 16 ( Marks: 1 ) - Please choose one
Ali is a true workaholic as he:
► Works an average of at least 60 hours per week
► Finds not working to be an uncomfortable experience
► Brings work home at least four nights per week
► Establishes unrealistic goals
Question No: 17 ( Marks: 1 ) - Please choose one
Multitasking is recommended for:
► Creative assignments
► Work at a steady pace
► Breakthrough tasks
► Routine tasks
Question No: 18 ( Marks: 1 ) - Please choose one
Now day’s organizations are emphasizing more on which type of growth:
► Horizontal
► Vertical
► Lateral
► Straight up
Question No: 19 ( Marks: 1 ) - Please choose one
Cyber networking includes which one of the following?
► Action
► E-mail
► Glass ceiling
► Traditions
Question No: 20 ( Marks: 1 ) - Please choose one
Asifa is competent and efficient employee, she has which type of values:
► Democratic values
► Ethical values
► Professional values
► People values
Question No: 21 ( Marks: 1 ) - Please choose one
Hassan needs to hire a new assistant. Which one of the following decisions would be unethical?
► Promotes a lower-level staff member into the position
► Hires a person who needs a little training
► Hires a good friend who has no experience and not fit for the job
► Hires a person with the most experience and highest qualifications
Question No: 22 ( Marks: 1 ) - Please choose one
Which one of the following is an example of mentoring behavior?
► Depression
► Conflict
► Coaching
► High emotions
Question No: 23 ( Marks: 1 ) - Please choose one
Identify the suggested way of building good relationships with customers.
► When a customer complains, be defensive
► Show care and concern for the customer
► Establish customer dissatisfaction goals
► Place the company's needs first
Question No: 24 ( Marks: 1 ) - Please choose one
According to American Research, indifferent attitude of an employee is the reason for non-return of customers. That is:
► 68 percent
► 14 percent
► 09 percent
► 05 percent
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?
► Extreme job hunting
► Employment Agencies
► Company websites
► Help Wanted Ads
Question No: 26 ( Marks: 1 ) - Please choose one
Identify which of the following skill is more essential than technical skills?
► Personal
► Communication
► Interpersonal
► Public
Question No: 27 ( Marks: 1 ) - Please choose one
Two key elements of a personal financial plan are financial goals and:
► Budget
► Mission statement
► Resources
► Funds
Question No: 28 ( Marks: 1 ) - Please choose one
When you purchase stocks, you become a(n):
► Practice contrary investing
► Pay off debt
► Owner of an asset
► Lending money
Question No: 29 ( Marks: 1 ) - Please choose one
Signifying respect, fairness and courtesy in dealings with fellow workers comes under:
► Ethical values
► Democratic values
► Professional values
► People values
Question No: 30 ( Marks: 1 ) - Please choose one
Which one of the following is the technique or skill that can be helpful for mentoring at work place?
► Interpret what is happening and ask tough questions
► Provide emotional support and provide constructive advice, criticism and feedback
► Encourage the person to speak and offer constructive criticism
► Provide specific feedback and allow for modeling the desired performance
Question No: 31 ( Marks: 1 ) - Please choose one
Ali is a nurturing task leader; he believes that the task system in an organization should be:
► Developed inter-relationship
► Meaningful and trusting
► Growth oriented
► All of the given options
Question No: 32 ( Marks: 1 ) - Please choose one
If your environment support you to achieve your goals, you can be successful and productive for your:
► Self
► Health
► Friends
► Set up
Question No: 33 ( Marks: 1 ) - Please choose one
Cultures within an organization that are defined by departmental designations are often called _____.
► Micro-cultures
► Subcultures
► Divisional cultures
► Counter cultures
Question No: 34 ( Marks: 1 ) - Please choose one
Which of following is suggested technique for uplifting one's self-confidence?
► Strive for peak performance
► Use negative visual imagery
► Use negative self-talk
► Develop a solid knowledge base
Question No: 35 ( Marks: 1 ) - Please choose one
According to research evidence, which of the following is the most important reason of non-return of customers?
► Moved away to some other place
► Indifferent attitude of an employee
► Product dissatisfaction
► Role of rivalry forces
Question No: 36 ( Marks: 1 ) - Please choose one
You have often seen job advertisement in the newspaper where organizations prefer to use post office box instead of mentioning their organizational postal address. This is an example of:
► Open ads
► Blind ads
► Catch ads
► Web ads
Question No: 37 ( Marks: 1 ) - Please choose one
Hina took every opportunity she could to explain to her prospective employer what she could do to help their company if she were hired. Hina used:
► Behavioral statements
► Communication statements
► Skill-benefit statements
► Internal job market statements
Question No: 38 ( Marks: 1 ) - Please choose one
“Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?” If an interviewer ask this question from the job candidate then which of the following type of interview is it?
► Phone interview
► Projection interview
► Behavioral interview
► Communication interview
Question No: 39 ( Marks: 1 ) - Please choose one
As an investment, collectibles such as coins, antiques or paintings involve:
► No risk
► Low risk
► Moderate risk
► High risk
Question No: 40 ( Marks: 1 ) - Please choose one
For achieving happiness in life, if someone’s feelings turn negative suddenly, then its time to do:
► Mental readjustment
► Physical readjustment
► Social readjustment
► Economic readjustment
Question No: 41 ( Marks: 1 ) - Please choose one
Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?
► Reinforcement theory
► Balance theory of attraction
► Social exchange theory of attraction
► Need for intimacy
Question No: 42 ( Marks: 1 ) - Please choose one
An important contributor to happiness is :
► Live with what you cannot change
► Change yourself to meet society’s aesthetic standards
► Establish goals for changing conditions that are difficult to change
► Avoid vigorous physical exercise
Question No: 43 ( Marks: 1 ) - Please choose one
If two people want to live harmoniously after the conflict, what they should avoid?
► Below the belt comments
► Show positive behavior
► Prepare to compromise
► Minimize an accusatory tone
Question No: 44 ( Marks: 1 ) - Please choose one
What should be a recommended solution for the working couple to avoid disputes on the household chores?
► Wife should be responsible for all house hold chores
► Husband should be responsible for all house hold chores
► Wife should be more responsible than husband for household chores
► Husband and wife should be equally responsible for house hold chores
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following statement is true?
► Laziness and right description of liveliness
► Laziness is the right description of apathy
► Laziness is the wrong description of apathy
► Laziness is the wrong description of idleness
Question No: 46 ( Marks: 1 ) - Please choose one
Ahmed is performing his job responsibilities with objectivity and partiality. He is using;
► Democratic values
► Professional values
► People values
► Moral values
Question No: 47 ( Marks: 1 ) - Please choose one
The quality of human relations improved when an individual follows:
► Ethics
► Rules
► Regulations
► Procedures
Question No: 48 ( Marks: 1 ) - Please choose one
Which one of the following tactics can be helpful in dealing with difficult people?
► Use tact and diplomacy
► Ask tough questions
► Use hostile or adverse impact
► Use negative reinforcement
Question No: 49 ( Marks: 3 )
Which rules help you to be a positive nurturing person?
Question No: 50 ( Marks: 3 )
Enlist and describe the two key elements which are included in a personal financial plan.
Question No: 51 ( Marks: 5 )
Why continuous learning and self-development is necessary for career progression?
Question No: 52 ( Marks: 5 )
How spending a meaningful life acts as a major contributor to happiness. Give an example?
Question No: 53 ( Marks: 5 )
In your opinion what sort of behaviors are required in a mentor which can be beneficial in establishing quality relationships between the mentor and the mentee.
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FINALTERM EXAMINATION
Spring 2010
MGMT611- Human Relations (alt. code=HRM611) (Session - 4)
Ref No: 1410548
Time: 90 min
Marks: 69
Student Info
StudentID:
MC090203129
Center:
OPKST
ExamDate:
15 Aug 2010
For Teacher's Use Only
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Question No: 1 ( Marks: 1 ) - Please choose one
Sheikh, Rajput, Kashmiri are all example of:
► Frame of references
► Stereotype images
► Perception
► Biasness
Question No: 2 ( Marks: 1 ) - Please choose one
People of a religious sect, neighborhood, same caste and same profession are members of:
► In group
► Out group
► Emergent group
► Secondary group
Question No: 3 ( Marks: 1 ) - Please choose one
A major purpose of feedback is to tell a person:
► How well he or she communicates the true self
► How well he or she has performed
► The difference between right and wrong
► When it is time to enhance self-esteem
Question No: 4 ( Marks: 1 ) - Please choose one
A key characteristic of self-disciplined people is that they:
► Impose punishment and suffering on themselves
► Rebel against goals set by management
► Find very little joy in working
► Work toward attaining goals without being distracted
Question No: 5 ( Marks: 1 ) - Please choose one
The first step in the self-discipline model is to:
► Compartmentalize spheres of life
► Search for pleasure within the task
► Develop role models
► Formulate a mission statement
Question No: 6 ( Marks: 1 ) - Please choose one
A person makes a decision when he or she:
► Chooses one alternative from several
► Faces a crisis
► Identifies a gap between the real and the ideal
► Engages in rigid efforts
Question No: 7 ( Marks: 1 ) - Please choose one
A distinguished consequence of perfectionism is that it often leads to a:
► Sudden increase in satisfaction with the task
► Feelings of excitement while solving a problem
► Delay in making decisions
► Lack of concern for details
Question No: 8 ( Marks: 1 ) - Please choose one
Which type of human communication is employed for sharing knowledge, solving problems and developing new ideas?
► Mediated communication
► Intrapersonal communication
► Interpersonal communication
► Public communication
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is an example of downward communications?
► Your supervisor assigns you a new task
► You ask your supervisor for a new task
► You want a new task
► Your co-worker tells you that you are going to get a new task
Question No: 10 ( Marks: 1 ) - Please choose one
One of the major benifit of high self-esteem is:
► Increased worker involvement on teams
► Good mental health
► Increased absenteeism
► Decreased complaints from unionized workers
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a suggested way for developing your leadership potential?
► Help your leader lead
► Acquire broad experience
► Practice a little leadership when the opportunity presents itself
► All of the given are suggested ways
Question No: 12 ( Marks: 1 ) - Please choose one
A study on the quality of interactions between supervisor and their employees indicated that:
► Agreeing with your supervisor’s opinions usually fail
► Supervisors are impressed strictly by work performance
► Favorable interactions lead to better performance
► Avoiding the supervisor improves performance ratings
Question No: 13 ( Marks: 1 ) - Please choose one
There should be knowledge of self _______________ while planning a career.
► Strength and power
► Weaknesses and status
► Power and income
► Strengths and weaknesses
Question No: 14 ( Marks: 1 ) - Please choose one
To identify a career which of the following is more compatible with your interest?
► Peer influence
► Social networking
► Job opportunity
► Recognize your preferences
Question No: 15 ( Marks: 1 ) - Please choose one
Networking implies helping others and doing all of the following EXCEPT:
► Giving advice
► Giving industry specific information
► Giving trade secrets
► Giving contacts
Question No: 16 ( Marks: 1 ) - Please choose one
Ali is a true workaholic as he:
► Works an average of at least 60 hours per week
► Finds not working to be an uncomfortable experience
► Brings work home at least four nights per week
► Establishes unrealistic goals
Question No: 17 ( Marks: 1 ) - Please choose one
Multitasking is recommended for:
► Creative assignments
► Work at a steady pace
► Breakthrough tasks
► Routine tasks
Question No: 18 ( Marks: 1 ) - Please choose one
Now day’s organizations are emphasizing more on which type of growth:
► Horizontal
► Vertical
► Lateral
► Straight up
Question No: 19 ( Marks: 1 ) - Please choose one
Cyber networking includes which one of the following?
► Action
► E-mail
► Glass ceiling
► Traditions
Question No: 20 ( Marks: 1 ) - Please choose one
Asifa is competent and efficient employee, she has which type of values:
► Democratic values
► Ethical values
► Professional values
► People values
Question No: 21 ( Marks: 1 ) - Please choose one
Hassan needs to hire a new assistant. Which one of the following decisions would be unethical?
► Promotes a lower-level staff member into the position
► Hires a person who needs a little training
► Hires a good friend who has no experience and not fit for the job
► Hires a person with the most experience and highest qualifications
Question No: 22 ( Marks: 1 ) - Please choose one
Which one of the following is an example of mentoring behavior?
► Depression
► Conflict
► Coaching
► High emotions
Question No: 23 ( Marks: 1 ) - Please choose one
Identify the suggested way of building good relationships with customers.
► When a customer complains, be defensive
► Show care and concern for the customer
► Establish customer dissatisfaction goals
► Place the company's needs first
Question No: 24 ( Marks: 1 ) - Please choose one
According to American Research, indifferent attitude of an employee is the reason for non-return of customers. That is:
► 68 percent
► 14 percent
► 09 percent
► 05 percent
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is highly unusual, complicated tactic that involves a trick for finding a job?
► Extreme job hunting
► Employment Agencies
► Company websites
► Help Wanted Ads
Question No: 26 ( Marks: 1 ) - Please choose one
Identify which of the following skill is more essential than technical skills?
► Personal
► Communication
► Interpersonal
► Public
Question No: 27 ( Marks: 1 ) - Please choose one
Two key elements of a personal financial plan are financial goals and:
► Budget
► Mission statement
► Resources
► Funds
Question No: 28 ( Marks: 1 ) - Please choose one
When you purchase stocks, you become a(n):
► Practice contrary investing
► Pay off debt
► Owner of an asset
► Lending money
Question No: 29 ( Marks: 1 ) - Please choose one
Signifying respect, fairness and courtesy in dealings with fellow workers comes under:
► Ethical values
► Democratic values
► Professional values
► People values
Question No: 30 ( Marks: 1 ) - Please choose one
Which one of the following is the technique or skill that can be helpful for mentoring at work place?
► Interpret what is happening and ask tough questions
► Provide emotional support and provide constructive advice, criticism and feedback
► Encourage the person to speak and offer constructive criticism
► Provide specific feedback and allow for modeling the desired performance
Question No: 31 ( Marks: 1 ) - Please choose one
Ali is a nurturing task leader; he believes that the task system in an organization should be:
► Developed inter-relationship
► Meaningful and trusting
► Growth oriented
► All of the given options
Question No: 32 ( Marks: 1 ) - Please choose one
If your environment support you to achieve your goals, you can be successful and productive for your:
► Self
► Health
► Friends
► Set up
Question No: 33 ( Marks: 1 ) - Please choose one
Cultures within an organization that are defined by departmental designations are often called _____.
► Micro-cultures
► Subcultures
► Divisional cultures
► Counter cultures
Question No: 34 ( Marks: 1 ) - Please choose one
Which of following is suggested technique for uplifting one's self-confidence?
► Strive for peak performance
► Use negative visual imagery
► Use negative self-talk
► Develop a solid knowledge base
Question No: 35 ( Marks: 1 ) - Please choose one
According to research evidence, which of the following is the most important reason of non-return of customers?
► Moved away to some other place
► Indifferent attitude of an employee
► Product dissatisfaction
► Role of rivalry forces
Question No: 36 ( Marks: 1 ) - Please choose one
You have often seen job advertisement in the newspaper where organizations prefer to use post office box instead of mentioning their organizational postal address. This is an example of:
► Open ads
► Blind ads
► Catch ads
► Web ads
Question No: 37 ( Marks: 1 ) - Please choose one
Hina took every opportunity she could to explain to her prospective employer what she could do to help their company if she were hired. Hina used:
► Behavioral statements
► Communication statements
► Skill-benefit statements
► Internal job market statements
Question No: 38 ( Marks: 1 ) - Please choose one
“Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?” If an interviewer ask this question from the job candidate then which of the following type of interview is it?
► Phone interview
► Projection interview
► Behavioral interview
► Communication interview
Question No: 39 ( Marks: 1 ) - Please choose one
As an investment, collectibles such as coins, antiques or paintings involve:
► No risk
► Low risk
► Moderate risk
► High risk
Question No: 40 ( Marks: 1 ) - Please choose one
For achieving happiness in life, if someone’s feelings turn negative suddenly, then its time to do:
► Mental readjustment
► Physical readjustment
► Social readjustment
► Economic readjustment
Question No: 41 ( Marks: 1 ) - Please choose one
Sadia likes her friend Hina because of having common interest, values and beliefs. This liking on the basis of similarities is the focus point of which one of the following theory?
► Reinforcement theory
► Balance theory of attraction
► Social exchange theory of attraction
► Need for intimacy
Question No: 42 ( Marks: 1 ) - Please choose one
An important contributor to happiness is :
► Live with what you cannot change
► Change yourself to meet society’s aesthetic standards
► Establish goals for changing conditions that are difficult to change
► Avoid vigorous physical exercise
Question No: 43 ( Marks: 1 ) - Please choose one
If two people want to live harmoniously after the conflict, what they should avoid?
► Below the belt comments
► Show positive behavior
► Prepare to compromise
► Minimize an accusatory tone
Question No: 44 ( Marks: 1 ) - Please choose one
What should be a recommended solution for the working couple to avoid disputes on the household chores?
► Wife should be responsible for all house hold chores
► Husband should be responsible for all house hold chores
► Wife should be more responsible than husband for household chores
► Husband and wife should be equally responsible for house hold chores
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following statement is true?
► Laziness and right description of liveliness
► Laziness is the right description of apathy
► Laziness is the wrong description of apathy
► Laziness is the wrong description of idleness
Question No: 46 ( Marks: 1 ) - Please choose one
Ahmed is performing his job responsibilities with objectivity and partiality. He is using;
► Democratic values
► Professional values
► People values
► Moral values
Question No: 47 ( Marks: 1 ) - Please choose one
The quality of human relations improved when an individual follows:
► Ethics
► Rules
► Regulations
► Procedures
Question No: 48 ( Marks: 1 ) - Please choose one
Which one of the following tactics can be helpful in dealing with difficult people?
► Use tact and diplomacy
► Ask tough questions
► Use hostile or adverse impact
► Use negative reinforcement
Question No: 49 ( Marks: 3 )
Which rules help you to be a positive nurturing person?
Question No: 50 ( Marks: 3 )
Enlist and describe the two key elements which are included in a personal financial plan.
Question No: 51 ( Marks: 5 )
Why continuous learning and self-development is necessary for career progression?
Question No: 52 ( Marks: 5 )
How spending a meaningful life acts as a major contributor to happiness. Give an example?
Question No: 53 ( Marks: 5 )
In your opinion what sort of behaviors are required in a mentor which can be beneficial in establishing quality relationships between the mentor and the mentee.
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Permalink Reply by Dilshad Ahmad on
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Thanks sir for ur valuable help.
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Dilshad Ahmad Welcome
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