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Problem solving is a skill that is required of every person in almost every aspect of life. The
manager’s job, in particular, is inherently a problem-solving job. If there were no problems in
organizations, there would be no need for managers. Therefore, it is hard to conceive of an
incompetent problem solver succeeding as a manager. Most people, including managers, don’t
particularly like problems as they are time consuming, they create stress, and they never seem to
go away. In fact, most people try to get rid of problems as soon as they can. Their natural tendency
is to select the first reasonable solution that comes to mind. Unfortunately, that first solution is
often not the best one. In typical problem solving, most people implement a marginally acceptable
or merely satisfactory solution instead of the optimal or ideal solution. Shortcuts in problem
solving by managers have had a major negative effect on company survival.
A great deal of research have highlighted that people are able to make decisions and reach
conclusions on very very little data because of their intuitive sense. These first impressions and
instantaneous judgments are valid, however, mainly when problems are not complex, when people
have experience with the issue they are judging, and when they have developed an attunement to
their own internal cues i.e. they have developed adequate self-awareness and emotional
intelligence. Nevertheless, most of the time, the problems we face are complicated, multifaceted,
and ambiguous. In such instances, effective problem-solving techniques are required and they rely
on a systematic and logical approach.
Question:
There are usually two kinds of problem solving techniques Analytical and Creative and different
skills are required for each type of problem. You are required to describe what is a Problem? And
explain the most widely accepted 4 Steps model of Analytical Problem Solving that is widely
utilized in firms to become a more effective problem solver.


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