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FINALTERM  EXAMINATION

Spring 2010

MGMT628- Organizational Development (alt. code=HRM628) (Session - 1)

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Which of the following is NOT a visible manifestation of culture?

       ► Unconscious Interpretations

       ► Conversations

       ► Work/Life Balance

       ► Titles & Job Description

   

Question No: 2    ( Marks: 1 )    - Please choose one

 “Restructuring” is an example of which of the following?

       ► Interpersonal unfreezing

       ► None of the given options

       ► Individual unfreezing

       ► System unfreezing

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Which of the following stages may include installing new methods and procedures, re-organizing structures and work designs, and reinforcing new behaviors in action research model?

 

       ► Intervention

       ► Planning change

       ► Evaluation

       ► Feedback

   

Question No: 4    ( Marks: 1 )    - Please choose one

 “Prac­titioners need to know how to manage their own stress” for this which of the following skill is necessary?

       ► Intrapersonal skills

       ► Interpersonal skills

       ► General consultation skills

       ► Self assessment skills

   

Question No: 5    ( Marks: 1 )    - Please choose one

 When OD practitioners try to implement inter­ventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur?

       ► Technical Ineptness

       ► Value and Goal Conflict

       ► Coercion

       ► Misuse of Data

   

Question No: 6    ( Marks: 1 )    - Please choose one

 When seeking help from organization practitioner, organization typically starts with which of the following?

       ► Ways of implementating change

       ► Evaluating the change

       ► Presenting problem

       ► Planning change

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Procedure of terminating a relationship with client is an example of which of the following contracting process?

 

       ► Describing

       ► Mutual Expectations

       ► Time and Resources

       ► Ground Rules

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Production methods, work flow, and equipment are which of the following design components?

       ► Strategy

       ► Technology

       ► Structure

       ► Measurement systems

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which of the following design component of group is concerned with how the group’s work is designed?

       ► Goal clarity

       ► Task structure

       ► Group composition

       ► Group functioning

   

Question No: 10    ( Marks: 1 )    - Please choose one

 “Employees of company ABC can set their own goals to achieve overall long term objectives of company”. This is an example of which of the following task structure?

       ► Mutually supported tasks

       ► Interdependent tasks

       ► Mutually exclusive tasks

       ► Self regulatory tasks

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which of the following involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance?

       ► Skill variety

       ► Task identity

       ► Task significance

       ► Feed back about results

   

Question No: 12    ( Marks: 1 )    - Please choose one

 The extent to which the intervention is relevant to the organization and its members refers to which of the following major criteria of effective intervention?

       ► The extent to which it fits the needs of the organization

       ► The degree to which it is based on causal knowledge of intended outcomes

       ► The extent to which it transfers change-management competence to organization members

       ► The extent to which it fits the needs of the individuals

   

Question No: 13    ( Marks: 1 )    - Please choose one

 The extent to which intervention enhances the organization’s capacity to manage change refers to which of the following major criteria of effective intervention?

       ► The extent to which it fits the needs of the organization

       ► The degree to which it is based on causal knowledge of intended outcomes

       ► The extent to which it transfers change-management competence to organization members

       ► The extent to which it fits the needs of the individuals

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Visions are composed of two parts; one of them is which of the following?

       ► Envisioned strategies

       ► Envisioned future

       ► Envisioned targets

       ► Envisioned missions

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Measuring result repeatedly over a long time period is called:

       ► Longitudinal measurement  not sure

       ► Horizontal measurement

       ► Vertical measurement

       ► Statistical Measurement

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Once implementation feedback informs organization members that the intervention is sufficiently in place, which of the following feedback begins?

       ► Diagnosis feedback

       ► Evaluation feedback

       ► Reliability feedback

       ► Institutionalization feedback

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Managers tend to control the process and outcomes of conflict resolution actively in which of the following situations?

       ► When the disputants are not expected to work together in the future

       ► When there are interpersonal conflicts involved

       ► When disputants have totally different personalities

       ► When alternative dispute resolution (ADR) is not applicable

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Formation of teams or groups having same goals and procedures can be supported by which of the following?

 

       ► Techno structural interventions

       ► Strategic interventions

       ► Team building

       ► It is independent process

   

Question No: 19    ( Marks: 1 )    - Please choose one

 All of the following are problems associated with team building meetings EXCEPT:

 

 

       ► It focuses mainly on the feelings and attitudes of group members

       ► The positive effects of team building are for short time period

       ► Team building rarely occurs in isolation

       ► Usually these meeting results in lack of communication and interaction

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Which of the following structures increases role ambiguity, stress and anxiety by assigning people to more than one department?

 

       ► Functional structure      

       ► Self-contained units

       ► Matrix structures

       ► Network structure

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Which of the following assumes, "organizational problems as having a variety of causes with no predefined solutions"?

 

       ► OD practitioners

       ► TQM consultant

       ► Team leaders

       ► Senior management

   

Question No: 22    ( Marks: 1 )    - Please choose one

 __________ is a feedback system that involves the direct evaluation of indi­vidual or work group performance by a supervisor, manager, or peers.

       ► Performance management

       ► Performance appraisal

       ► Performance reward

       ► Performance objection

   

Question No: 23    ( Marks: 1 )    - Please choose one

 “Leave single” parents are the implications and needs of:

       ► Sexual orientation

       ► Gender

       ► Age

       ► Disability

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Which of the following  is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality.

       ► Training

       ► Intervention

       ► Diagnosis

       ► Self management

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following method is aimed at identifying stress symptoms so that cor­rective action can be taken?

 

       ► Health Profiling

       ► Charting Stressors

       ► Role Clarification

       ► Supportive Relationships

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Organizational task environment includes all of the following EXCEPT:

 

       ► Suppliers

       ► Customers

       ► Regulators

       ► Po­litical issues

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Which one of the following identities related to organization characteristic?

 

       Congruence

       ► Goal specify

       ► Commitment

       ► Performance

   

Question No: 28    ( Marks: 1 )    - Please choose one

 Formal guidelines and authority hierarchies are examples of which function of communication?

 

       ► Agreement

       ► Control

       ► Organization

       ► Information

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following statement is true about persuader style of organization development practicing?

       ► The goal of the this style is neither effectiveness nor participant satisfaction

       ► It is assumed that if member satisfaction is high, effectiveness will also be high

       ► This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems

       ► This style focuses on dimensions, effectiveness and morale, yet optimizes neither

   

Question No: 30    ( Marks: 1 )    - Please choose one

 The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change?

       ► First Phase

       ► Second Phase

       ► Third Phase

       ► Fourth Phase

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Direct conflict between supporters and opponents of change is evolved at _____ phase of life cycle of resistance.

       ► First Phase

       ► Second Phase

       ► Third Phase

       ► Fourth Phase

   

Question No: 32    ( Marks: 1 )    - Please choose one

 Which of the following are the key issues in evaluation, final stage of organization development cycle?

 

       ► Variables and Diagnosing Techniques

       ► Research Design and Measurement

       ► Measurement and Feedback

       ► Variables and Feedback

   

Question No: 33    ( Marks: 1 )    - Please choose one

 If variables are operationaly defined, measurement tool is valid and there is consistancy in results than it means that measurement tool is also __________.

       ► Reliable

       ► Valid and Relible

       ► Stable

       ► Coherent

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of following functions are needed if a group is expected to perform effectively.

       ► Task-Related Activities & Process Consultancy

       ► Group-Maintenance Actions & Process Consultancy

       ► Task-Related Activities & Group-Maintenance Actions

       ► All of the Given Options

   

Question No: 35    ( Marks: 1 )    - Please choose one

 Due to which of the following, a conflict can arise in an organization?

       ► Interpersonal Problems

       ► Workplace Issues

       ► External Environment

       ► All of the given options

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Team-Building activities can be classified into following categories. Which category seems to be irrelevant?

       ► Activities relevant to one or more individuals

       ► Activities oriented to the group’s operation and behavior

       ► Activities affecting the leader’s association with members of team

       ► Activities affecting the group’s relationship with the rest of the organization

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Which of the following management style is people oriented?

       ► Transactional

       ► Transformational

       ► Charismatic

       ► Management style is irrelevant

   

Question No: 38    ( Marks: 1 )    - Please choose one

 If an organization has following characteristics than which organizational structure is most likely suitable?

  • Stable environment
  • Small size
  • Routine technology
  • Goals of efficiency

 

       ► Network structure

       ► Matrix structures

       ► Functional structure  

       ► Self-contained units

   

Question No: 39    ( Marks: 1 )    - Please choose one

 In the film industry, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a studio. The film industry has which of the following structure?

►Functional structure

►Matrix structure

►Self-contained units

►Network structure

   

Question No: 40    ( Marks: 1 )    - Please choose one

 In which of the following setups, employee’s involvement is maximum?

►Parallel Structures

►High-Involvement Organizations

►Total Quality Management

►All setups offer same involvement

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Which of the employee involvement interventions has structural characteristics like steering committees, multiple-level committees and ad hoc committees?

 

►Parallel Structures

►Total Quality Management

►High-Involvement Organizations

►Cooperative Union-management Projects

   

Question No: 42    ( Marks: 1 )    - Please choose one

 Due to which of the following reasons, one can say that TQM (Total Quality Management) and OD (Organizational Development) have similar values?

►TQM & OD are system-wide.

►TQM & OD share certain values.

►TQM & OD depend on planned change

►All of the given options

   

Question No: 43    ( Marks: 1 )    - Please choose one

 The scores of self-managed work teams on all five core job dimensions of model developed by Oldham & Hackman are tend to be______________?

►High    not sure

►Low

►Negative

►Zero

   

Question No: 44    ( Marks: 1 )    - Please choose one

 Job Pathing an HR intervention provides which of the following benefit.

►Flexible work routine

►Motivation to excel in career

►Both A & B

►Both A & B

   

Question No: 45    ( Marks: 1 )    - Please choose one

 ABC Organization responds administratively by following techniques to influence the environments EXCEPT:

►Develop an effective mission statement of organization

►Create scanning units by hiring specialists    not sure

►Set objectives, policies, and budgets for organization

►Creating joint ventures, federations and strategic alliances

   

Question No: 46    ( Marks: 1 )    - Please choose one

 To respond and influence the environments, organizations employ a number of methods. Which of the following responses are the most common organizational responses to the environment?

►Administrative Responses

►Competitive Responses

►Collective Responses

►All responses are equally widespread      not sure

   

Question No: 47    ( Marks: 1 )    - Please choose one

 Motivated and trained people cannot contribute to enhancing organizational performance if they do not access to information about performance and have no talent on how to use and interpret that information.

►True

►False

   

Question No: 48    ( Marks: 1 )    - Please choose one

 Higher Education Commission (HEC) offered tenure track for teachers and salary is based on qualification and experience. This salary structure is an example of which of the following?

►Contingent Compensation

►Discrimination Compensation

►Performance Compensation

►None of the given options

   

Question No: 49    ( Marks: 3 )

 Discuss the function of quality of work life.

   

Question No: 50    ( Marks: 3 )

 How the individual empower is necessary for shared vision?

   

Question No: 51    ( Marks: 5 )

 In Johari window model, the size of all quadrants may or may not of same. For new team member or member within a new team, following different sizes of quadrants were observed. Interpret each area for that particular member.

 

 

 

 

Self

 

 

 

Known

Unknown

 

Others

 

 

 

 

 

Known

Public Area

Blind Area

Unknown Area

Closed Area

Unknown

Johari Window

 

 

   

Question No: 52    ( Marks: 5 )

 Based on value expectancy theory, the ability of rewards to motivate desired behavior depends on few factors. What are those factors?

   

Question No: 53    ( Marks: 5 )

 Increase of diversity in sexual and affectional orientation is affecting the way that organizations think about human resources. Which prime sexual orientation diversity is affecting more to organizations and how this diversity can be handled?

FINALTERM  EXAMINATION

Spring 2010

MGMT628- Organizational Development (alt. code=HRM628) (Session - 1)

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Which system exhibits an autocratic, top-down approach to leadership?

       ► Exploitative authoritative system

       ► Benevolent authoritative system

       ► Consultative system

       ► Participative group system

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Which of the following in NOT an element of organizational culture?

       ► Stated and unstated values

       ► Overt and implicit expectations for member behavior

       ► Explicit expectation of employees

       ► Climate

   

Question No: 3    ( Marks: 1 )    - Please choose one

 “How much time each will invest, when, and at what cost” is a critical area to be accessed in which of the following stages of action research model?

       ► Problem identification

       ► Contracting

       ► Diagnosis

       ► Planning Change

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Practitioner seeks warm working relationships and in general are more comfortable in non confrontational situations in which of the following practicing styles?

       ► The Stabilizer Style

       The Cheerleader Style

       ► The Analyzer Style

       ► The Pathfinder Style

   

Question No: 5    ( Marks: 1 )    - Please choose one

 “If member satisfaction is high, effectiveness will also be high” is an example of which of the following organization development practicing style?

       ► The Stabilizer Style

       ► The Cheerleader Style

       ► The Analyzer Style

       ► The Pathfinder Style

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which of the following skill is least likely to be adopted by organization development practitioners to be effective?

       ► Intrapersonal skills

       ► Interpersonal skills

       ► General consultation skills

       ► Self assessment skills    not sure

   

Question No: 7    ( Marks: 1 )    - Please choose one

 “This organization development process will result in increased customer base”. This is an example of which of the following contracting process?

       ► Describing

       ► Time and Resources

       ► Ground Rules

       ► Mutual Expectations

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Procedure of terminating a relationship with client is an example of which of the following contracting process?

 

       ► Describing

       ► Mutual Expectations

       ► Time and Resources

       ► Ground Rules

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which of the following is the highest level of an organization having open system? 

       ► Strategy and structure of organization

       ► Group designs

       ► Individual job design

       ► Norms and work schedule

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which of the following is the second level in an organization having open system? 

       ► Divisions, subsidiaries, or strategic business units

       ► Group or department

       ► Individual position or job

       ► Ways of doing job

   

Question No: 11    ( Marks: 1 )    - Please choose one

 “How well the organization has met the expectations of different groups” represents which of the following?

       ► Input

       ► Output

       ► Design components

       ► Transformation

   

Question No: 12    ( Marks: 1 )    - Please choose one

 “Employees of company ABC can set their own goals to achieve overall long term objectives of company”. This is an example of which of the following task structure?

       ► Mutually supported tasks

       ► Interdependent tasks

       ► Mutually exclusive tasks

       ► Self regulatory tasks

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Coordinating, and evaluating activities are involved in which of the following design components of group?

 

 

       ► Goal clarity

       ► Task structure

       ► Group functioning

       ► Group composition

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Multivariate analysis is used for which type of data?

 

       ► Quantitative

       ► Qualitative

       ► Precise

       ► Accurate

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which one of the following activities motivate change for effective change management?

       ► Describe the core ideology

       ► Creating readiness for change

       ► Assessing change agent power

       ► Activity planning

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which one of the following activities involves in “management the transition” for effective change management?

       ► Commitment planning

       ► Developing new competencies

       ► Provide resources for change

       ► Activity planning

   

Question No: 17    ( Marks: 1 )    - Please choose one

 The process of transferring interventions from one system to another is called:

 

       ► Socialization

       ► Commitment

       ► Reward allocation

       ► Diffusion

   

Question No: 18    ( Marks: 1 )    - Please choose one

 “How will team building be measured or evaluated” This question is asked in which of the following stage of team development meetings?

 

       ► Initiating the team building meeting

       ► Setting objectives

       ► Collecting data

       ► Evaluating the team building process

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Which of the following is not true about groups?

       ► Groups often must work with and through other groups to accomplish their goals

       ► Groups within the organization often create problems and place demands on each other

       ► The quality of the relationships between groups can affect the degree of organizational effectiveness

       ► Usually group makes it difficult to accomplish tasks effectively

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Task specialized departments in organizations are called:

 

       ► Functional departments

       ► Self-contained units

       ► Strategic business departments

       ► Matrix structures

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Which of the following networks represents alliances among a variety of organizations in different markets?

 

       ► An internal market network

       ► A vertical market network

       ► An inter-market network

       ► An opportunity network

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Which of the following shows the nature of four elements of employee involvement?

       ► Independence

       ► Interdependence

       ► Intradependence

       ► None of the given options

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Which one of the following identities related to organization characteristic?

 

       Congruence

       ► Goal specify

       ► Commitment

       ► Performance

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Which of the following is designed to help people be more effective or to increase the information they have about their “blind spot” in the Johari Window?

 

       ► Group intervention

       ► Individual intervention

       ► Basic process intervention

       ► Process intervention

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following involves fundamentally redefining the measure as a result of an OD intervention?

 

       ► Alpha change

       ► Beta change

       ► Gamma change

       ► None of the given options

   

Question No: 26    ( Marks: 1 )    - Please choose one

 The communication used by managers to provide job instructions is representing which of the following type of communication?

       ► Downward

       ► Lateral

       ► Formal

       ► Directional

   

Question No: 27    ( Marks: 1 )    - Please choose one

 How many personal sources of power in an organization were identified by Greiner and Schein in the first OD book written entirely from a power perspective?

       ► 4

       ► 5

       ► 6

       ► 3

   

Question No: 28    ( Marks: 1 )    - Please choose one

 If variables are operationaly defined, measurement tool is valid and there is consistancy in results than it means that measurement tool is also __________.

       ► Reliable

       ► Valid and Relible

       ► Stable

       ► Coherent

   

Question No: 29    ( Marks: 1 )    - Please choose one

 If an organization desires that the group should be effective than task-related activities are needed. Which of following is the example of task-related activities?

       ► Coordinating

       ► Elaborating

       ► Evaluating

       ► All of the given options

   

Question No: 30    ( Marks: 1 )    - Please choose one

 A conflict between the research and production managers is triggered by new product introductions and senior management warns them that conflict will not be tolerated during the introduction of the latest new product. This controlling strategy is an example of which stage of Episode Model of Conflict?

 

       ► First Controlling Strategy Stage

       ► Second Controlling Strategy Stage

       ► Third Controlling Strategy Stage

       ► Fourth Controlling Strategy Stage

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Among three major professional sports – cricket, football, and basketball, which sport needs more team work as compare to others?

       ► Cricket

       ► Football

       ► Basketball

       ► All sports are equal in team sport

   

Question No: 32    ( Marks: 1 )    - Please choose one

 The Grid OD program consists of following six grid phases. What specific order is observable for these phases?

 

  1. A.     Teamwork Development
  2. B.     The Grid Seminar
  3. C.     Developing an Ideal Strategic Organization Model
  4. D.    Inter-group Development
  5. E.     Systematic Critique
  6. F.      Implementing the Ideal Strategic Model

 

       ► C, D, E, A, F, B 

       B, A, D, C, F, E   

       ► A, B, C, D, E, F

       ► B, A, D, E, C, F

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Which of the following address and solve problems related to integration of two cultures in the organization?

►Grid Organization Development

►Microcosm Groups

►Large-Group intervention

►OD Confrontation Meeting

   

Question No: 34    ( Marks: 1 )    - Please choose one

 If an organization has following characteristics than which organizational structure is most likely suitable?

  • Highly complex and uncertain environments
  • Organizations of all sizes
  • Goals of organizational specialization and innovation
  • Highly uncertain technologies
  • Worldwide operations

 

►Functional structure

►Matrix structure

►Self-contained unit

►Network structure

   

Question No: 35    ( Marks: 1 )    - Please choose one

 Productivity CANNOT be improved by following relationships EXCEPT:



►



►

 



►

 



►

   

Question No: 36    ( Marks: 1 )    - Please choose one

 _______ should derive from the theory or conceptual model underlying the intervention for measurement of implementation feedback.

►Features

►Variables

►Scales

►Measurments

   

Question No: 37    ( Marks: 1 )    - Please choose one

 In an organization, five quality circles are working. Which of the following are working least in number to make these circles well functioned?

►Facilitators

►Steering Committees  

►Members         not sure

►Circle Leaders

   

Question No: 38    ( Marks: 1 )    - Please choose one

 In which of following employee involvement practices, almost all organizational features are designed jointly by management and workers to promote intensive involvement and performance?

►Quality Circles

►High-Involvement Organization

►Total Quality Management

►Cooperative Union-Management Projects

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Which of the following employee involvement practices is executed organization-wide?

►Quality Circles

►Total Quality Management

►Cooperative Union-Management Projects

►All of the given options

   

Question No: 40    ( Marks: 1 )    - Please choose one

 Formula to determine motivating potential of job is__________________.

►Job Meaningfulness + Autonomy + Job Feedback

►Job Meaningfulness – Autonomy x Job Feedback

►Job Meaningfulness + Autonomy x Job Feedback

►Job Meaningfulness x Autonomy x Job Feedback

   

Question No: 41    ( Marks: 1 )    - Please choose one

 The “Establishment Stage” of career is the outset of a career where people are generally uncertain about their competence and potential. At which of the following age ranges, this stage approximately prevails?

►15 – 20

►21 – 26

►26 – 30

►30 – 35

   

Question No: 42    ( Marks: 1 )    - Please choose one

 Job Pathing an HR intervention provides which of the following benefit.

►Flexible work routine

►Motivation to excel in career

►Both A & B

►Both A & B

   

Question No: 43    ( Marks: 1 )    - Please choose one

 How an ABC Organization responds collectively to influence the environments?

►Develop an effective mission statement of organization

►Creating joint ventures and strategic alliances

►Create scanning units by hiring specialists

►Set objectives, policies, and budgets for organization

   

Question No: 44    ( Marks: 1 )    - Please choose one

 Once an organization assess its’ environments and to make appropriate responses to them, which of the following OD intervention can NOT be invoked?

►Integrated Strategic Change

►Trans-organizational Development

►Downsizing and Reengineering

►Mergers and Acquisitions

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Which of the following two OD interventions make an effort to coordinate administrative, competitive, and collective responses to help organizations to assess their environments and respond?

►(Integrated Strategic Change) & (Trans-organizational Development)

►(Trans-organizational Development) & (Downsizing and Reengineering)

►(Downsizing and Reengineering) & (Integrated Strategic Change)

►(Mergers and Acquisitions) & (Trans-organizational Development)

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Following are four parameters of every organization that have the ability to influence change. What is the right order when modification in these parameter moves from easy to difficult?

  • Infrastructure
  • Physical
  • Culture
  • Behavior

 

►A, B, C, D

►B, A, D, C

►A, B, D, C

►C, B, A, D

   

Question No: 47    ( Marks: 1 )    - Please choose one

 Organization culture includes following four major elements existing at different levels of awareness. Which level represents highest level of organizational culture?

►Basic Assumptions

►Values

►Norms

►Artifacts

   

Question No: 48    ( Marks: 1 )    - Please choose one

 When changes highly important to implementing a new strategy are introduced and become incompatible with the existing patterns of behavior, then it results which of the following?

►Significant Cultural Risks

►Strengthening of State of Inertia

►Distortion of Organizational Structure

►Reduction in Informal Relationships

   

Question No: 49    ( Marks: 3 )

 How the individual empower is necessary for shared vision?

   

Question No: 50    ( Marks: 3 )

 How socio-technical system contrasts with engineering approach and motivational approach of work design?

 

   

Question No: 51    ( Marks: 5 )

 What are basic purposes of functional roles of group members?

   

Question No: 52    ( Marks: 5 )

 Employee involvement intervention can increase productivity through improving capabilities. Discuss.

   

Question No: 53    ( Marks: 5 )

 Career planning programs utilize different resources used to help employee to address pertinent issues. What different resources a software company should be used to cope diverse issues related to career?

FINALTERM  EXAMINATION

Spring 2010

MGMT628- Organizational Development (alt. code=HRM628) (Session - 4)

    

Question No: 1    ( Marks: 1 )    - Please choose one

 The process of developing and implementing an appropriate organization structure is called:

       ► Organizational development

       ► Organization design      not sure

       ► Change management

       ► Marketing management

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Within the framework of participative management the System 2 relates to:

       ► Exploitative authoritative system

       ► Benevolent authoritative system

       ► Consultative system

       ► Participative group system

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Which of the following is NOT an invisible manifestation of culture?

       ► Paradigms

       ► Assumptions

       ► Organizational Structure

       ► Behavioral Standards

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Which of the following statement is true about clients in OD consultation?

       ► Clients are always a particular team or a subsystem of an organization

       The client is the relationship between individuals and units within and related to the system

       ► Clients may not be compatible with organization culture

       ► Clients always tend to be open in relationship

   

Question No: 5    ( Marks: 1 )    - Please choose one

 In which of the following styles of practicing, organizational development practitioners merely follow the directives of top management?

 

 

                                     

 

       ► The Stabilizer Style

       ► The Cheerleader Style

       ► The Analyzer Style

       ► The Pathfinder Style

   

Question No: 6    ( Marks: 1 )    - Please choose one

 “Prac­titioners need to know how to manage their own stress” for this which of the following skill is necessary?

       ► Intrapersonal skills

       ► Interpersonal skills

       ► General consultation skills

       ► Self assessment skills

   

Question No: 7    ( Marks: 1 )    - Please choose one

 When OD practitioners try to implement inter­ventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur?

       ► Technical Ineptness

       ► Value and Goal Conflict

       ► Coercion

       ► Misuse of Data

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Production methods, work flow, and equipment are which of the following design components?

       ► Strategy

       ► Technology

       ► Structure

       ► Measurement systems

   

Question No: 9    ( Marks: 1 )    - Please choose one

 All of the following can have a powerful impact on the way jobs are designed EXCEPT:

       ► Technology

       ► Structure

       ► Measurement systems

       ► Experiences of members

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which of the following involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance?

       ► Skill variety

       ► Task identity

       ► Task significance

       ► Feed back about results

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Norms, attitudes, and values can be obtained from which of the following data gathering technique?

       ► Questionnaires

       ► Interviews

       ► Observations

       ► Unobtrusive measures

   

Question No: 12    ( Marks: 1 )    - Please choose one

 In which of the following data gathering technique certain kinds of data are desired, and therefore specific questions are asked?

►Directed Questionnaires

►Directed Observations

►Directed interview

►Directed unobtrusive measures

   

Question No: 13    ( Marks: 1 )    - Please choose one

 The extent to which intervention enhances the organization’s capacity to manage change refers to which of the following major criteria of effective intervention?

►The extent to which it fits the needs of the organization

►The degree to which it is based on causal knowledge of intended outcomes

►The extent to which it transfers change-management competence to organization members

►The extent to which it fits the needs of the individuals

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which one of the following activities motivate change for effective change management?

►Describe the core ideology

►Creating readiness for change

►Assessing change agent power

►Activity planning

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which one of the following activities motivate change for effective change management?

►Assessing change agent power

►Describe the core ideology

►Overcoming resistance to change

►Activity planning

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which one of the following activities create a vision for effective change management?

►Describing the core ideology

►Assessing change agent power

►Provide resources for change

►Commitment planning

   

Question No: 17    ( Marks: 1 )    - Please choose one

 During the process of evaluation the organization members provide __________ about interventions.

►Diagnosis

►Selecting variables

►Feedback

►Reliability

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Group interventions aimed at contents includes which of the following?

 

►Agenda setting, review, and testing procedures

►Methods for dealing with external issues

►Relationships to authority, formal rules

►Inputs, resources, and customers methods for determining goals

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Team building is MOST important in which of the following type of industries?

 

►Emerging

►Fast growing     not sure

►Stable

►Stagnant

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Establishing effective helping relationship in organizations is called:

 

 

►Techno structural interventions

►Strategic interventions

►Team building

►Process consultation

   

Question No: 21    ( Marks: 1 )    - Please choose one

 The inter-group conflict resolution meeting and microcosm groups are included in which of the organization wide process intervention approaches to OD?

►Organization confrontation meeting

►Inter-group relations

►The large-group intervention

►Blake and Mouton’s Grid Organization Development

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Problems associated with introducing new technology change is addressed in which of the following?

 

►Organization confrontation meeting

►Inter-group relations

►The large-group intervention

►Grid Organization Development

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Which of the following is not among the traditional structural designs of organizations?

 

►Functional departments

►Self-contained units

►Strategic business departments

►Matrix structures

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Which of the following networks represents alliances among a variety of organizations in different markets?

 

►An internal market network

►A vertical market network

►An inter-market network

►An opportunity network

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which one of the following is not the factor of value expectancy theory?

►Durability

►Equity

►Visibility

►Diagnosis  

    

Question No: 26    ( Marks: 1 )    - Please choose one

 “Leave single” parents are the implications and needs of:

►Sexual orientation

►Gender

►Age

►Disability

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Which of the following is a form of planned change aimed at help­ing organizations develop collective and collaborative strategies with other organi­zations?

►Organization Transformation

►Trans-organizational development

►Multi-organization

►Uniqueness

   

Question No: 28    ( Marks: 1 )    - Please choose one

 Which of the following describes the shift in product life cycle?

 

 

►Organizational change

►Transformational change

►Network change

►Environmental change

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following systems can perform only when they are able to tap the ideas, skills, and efforts of all of the people involved?

►High-performance management

►Sharing information

►Training

►Low-performance management

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Which of the following method is aimed at identifying stress symptoms so that cor­rective action can be taken?

 

►Health Profiling

►Charting Stressors

►Role Clarification

►Supportive Relationships

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Interpersonal conflict often occurs in iterative, cyclical stages. These stages are known as which of the following?



►Episode

►Issues

►Consequences

►All of the given options

   

Question No: 32    ( Marks: 1 )    - Please choose one

 Which of the following concerns a difference that occurs along some relatively stable dimension of reality?

 

 

►None of the given options

►Alpha change

►Beta change

►Gamma change

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Formal guidelines and authority hierarchies are examples of which function of communication?

 

►Agreement

►Control

►Organization

►Information

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of the following is the part of first area of organizational diagnosis?



►Division

►Team problem-solving

►Decision-making

►Leadership

   

Question No: 35    ( Marks: 1 )    - Please choose one

 The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change?



►First Phase

►Second Phase

►Third Phase

►Fourth Phase

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Which of the following factors is NOT an indicator of institutionalization?



►Knowledge

►Performance

►Socialization

►Norms

   

Question No: 37    ( Marks: 1 )    - Please choose one

 The “Episode Model of Conflict” identifies how many strategies for conflict resolution?



►One

►Two

►Three

►Four

   

Question No: 38    ( Marks: 1 )    - Please choose one

 Which of the following structures emphasizes routine tasks that encourage short time horizons?

►Self-contained units

►Network structure

►Matrix structures

►Functional structure          

   

Question No: 39    ( Marks: 1 )    - Please choose one

 In which of the following setups, employee’s involvement is maximum?

►Parallel Structures

►High-Involvement Organizations

►Total Quality Management

►All setups offer same involvement

   

Question No: 40    ( Marks: 1 )    - Please choose one

 ABC Company has rewritten many "Job Descriptions" to include more responsibility in the job. This activity of company may be called as which of the following?

 

►Outcome Feedback

►Job Evaluation

►Intervention

►Job Diagnosis

   

Question No: 41    ( Marks: 1 )    - Please choose one

 In which of following employee involvement practices, almost all organizational features are designed jointly by management and workers to promote intensive involvement and performance?

►Quality Circles

►High-Involvement Organization

►Total Quality Management

►Cooperative Union-Management Projects

   

Question No: 42    ( Marks: 1 )    - Please choose one

 TQM (Total Quality Management) and OD (Organizational Development) have similar values because both are continuous effort?

►True

►False

   

Question No: 43    ( Marks: 1 )    - Please choose one

 Which of following statement is true when one says TQM (Total Quality Management) and OD (Organizational Development) have similar values?

►TQM & OD both believe to keep employees at distance.

►TQM & OD both depend on unplanned change.

►TQM & OD both believe in centralized and autocrat style.

►TQM & OD both view people as having inherent desire to contribute in meaningful ways

   

Question No: 44    ( Marks: 1 )    - Please choose one

 Which of the following work design approaches provide people with opportunities for autonomy, responsibility, closure and performance feedback?

►The Engineering Approach

►Motivational Approach

►Socio-technical Systems Approach

►Contingency Approach

   

Question No: 45    ( Marks: 1 )    - Please choose one

 To respond and influence the environments, organizations employ a number of methods. Which of the following responses are the most common organizational responses to the environment?

►Administrative Responses

►Competitive Responses

►Collective Responses

►All responses are equally widespread        not sure

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Change in following four parameters of every organization remains durable but it varies from one to other parameter. What is the right order when durability varies from short-term to long-term?

  1. 1.      Infrastructure
  2. 2.      Physical
  3. 3.      Culture
  4. 4.      Behavior

 

►A, B, C, D

►A, B, D, C

►B, A, D, C

►C, B, A, D

   

Question No: 47    ( Marks: 1 )    - Please choose one

 You have visited an organization and observed high degree of informality, no status symbol and emotional evolvement of people. These demonstrations are examples of which of the following elements of culture?

►Basic Assumptions

►Artifacts

►Values

►Norms   not sure

   

Question No: 48    ( Marks: 1 )    - Please choose one

 To become learning organization, an organization must increase the size of which of the following?

►Organization’s Brain

►Organization’s Vision

►Organization’s Interdependence

►Organization’s Resources

   

Question No: 49    ( Marks: 3 )

 What is the purpose of employee assistance programs?

   

Question No: 50    ( Marks: 3 )

 What important role an OD practitioner can play in forming the steering committee, a component of “Parallel Structures” to enhance employee involvement?

 

   

Question No: 51    ( Marks: 5 )

 Discuss tasks that are to be performed by managers in team building process.

   

Question No: 52    ( Marks: 5 )

 How a manager can facilitate career establishment by providing feedback on performance?

   

Question No: 53    ( Marks: 5 )

 Management by Objectives (MBO) is a specific technique used by organizations to set goals. This technique is facing criticism put forward by scholars. What is that criticism?

 FINALTERM  EXAMINATION

Spring 2010

MGMT628- Organizational Development (alt. code=HRM628) (Session - 1)

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Organizational  Development (OD) applies to which of the following features of an entire system?

       ► Strategy, structure and technological innovation

       ► Strategy, structure and processes

       ► Training, technological innovation and operation management

       ► Training, structure and operations management

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Suggesting ways to handle low morale at a particular plant is an example of which of the following consulting models?

       ► Purchase of Expertise Model

       ► Doctor-patient Model

       ► Process Consultation Model

       ► Organizational  Model

   

Question No: 3    ( Marks: 1 )    - Please choose one

 In Lewin’s change model, stabilizing the organization on the new state of equilibrium represents which of the following steps?

       ► Unfreezing

       ► Moving

       ► Changing

       ► Refreezing

   

Question No: 4    ( Marks: 1 )    - Please choose one

 __________ is the process of taking the new, changed way of doing things and making it fit comfortably into one’s total self-concept.

       ► Personal refreezing

       ► Relational refreezing

       ► Disconfirmation

       ► Personal unfreezing

   

Question No: 5    ( Marks: 1 )    - Please choose one

 Which of the following sets the initial parameters for carrying out the subsequent phases?

       ► Entering and contracting

       ► Diagnosing the organization

       ► Planning and implementing change

       ► Evaluating and institutionalizing

   

Question No: 6    ( Marks: 1 )    - Please choose one

 “Conflict among team members due to inappropriate structure” represents what in organization development process?

       ► A specific problem

       ► A general problem

       ► A symptom of a problem

       ► Diagnosis of problem

   

Question No: 7    ( Marks: 1 )    - Please choose one

 The part of the contracting process that focuses on the expectations of the client and the OD practitioner is called:

       ► Mutual Expectations

       ► Time and Resources

       ► Ground Rules

       ► Describing

   

Question No: 8    ( Marks: 1 )    - Please choose one

 In development oriented diagnosis, managers are involved in organization development process in which of the following situations?

       ► When the organization is facing small but not significant problems

       ► When the organization is facing routine problem

       ► When seeking the reasons of problems

       ► When the organization is thinking to improve current processes

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which of the following design component of group is concerned with how the group’s work is designed?

    

       ► Goal clarity

       ► Task structure

       ► Group composition

       ► Group functioning

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Task-related activities are involved in which of the following design components of group?

 

       ► Goal clarity

       ► Task structure

       ► Group composition

       ► Group functioning

   

Question No: 11    ( Marks: 1 )    - Please choose one

 If a manager wants to find the pattern that how the sales are decreasing in different months of a particular year then which of the following quantitative data analysis technique is most appropriate?

 

       ► Mean

       ► Standard deviation

       ► Correlation

       ► Variance

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Which one of the following activities develope political support for effective change management?

       ► Assessing change agent power

       ► Building support system for change agent

       ► Developing new competencies

       ► Activity planning         not sure

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Which one of the following activities develope political support for effective change management?

       ► Building support system for change agent

       ► Developing new competencies

       ► Identifying key stakeholders

       ► Activity planning

   

Question No: 14    ( Marks: 1 )    - Please choose one

 “Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?

       ► Creating pressure for change

       ► Revealing discrepancies between current and desired states

       ► Conveying credible positive expectation for the change

       ► Starting communication for change

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which of the following provides a valued direction for designing, implementing and assessing organization changes?

       ► Vision

       ► Mission

       ► Goal

       ► Strategy

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which of the following involves making a particular change a permanent part of the organization’s normal functioning.

 

       ► Institutionalization

       ► Evaluation

       ► Measurement

       ► Diagnosis

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Cross cultural issues and their impact on decision making and problem solving can be solved by which of the following approaches?

 

       ► Techno structural interventions

       ► Strategic interventions

       ► Team building

       ► It is independent process

   

Question No: 18    ( Marks: 1 )    - Please choose one

 “What does the team want to accomplish” This question is asked in which of the following stage of team development meetings?

      

       ► Initiating the team building meeting

       ► Setting objectives

       ► Collecting Data

       ► Planning the meeting

   

Question No: 19    ( Marks: 1 )    - Please choose one

 The inter-group conflict resolution meeting and microcosm groups are included in which of the organization wide process intervention approaches to OD?

       ► Organization confrontation meeting

       ► Inter-group relations

       ► The large-group intervention

       ► Blake and Mouton’s Grid Organization Development

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Conflict, the coordination of organizational units, and diversity are addressed in which of the following organization wide process intervention approaches to OD?

       ► Organization confrontation meeting

       ► Inter-group relations

       ► The large-group intervention

       ► Grid Organization Development

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Which of the following consists of a small number of individuals who reflect the issue being addressed?

 

 

       ► Microcosm Groups

       ► Inter-group conflict resolution

       ► Organization confrontation meeting

       ► The large-group intervention

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Which of the following is not among the traditional structural designs of organizations?

 

       ► Functional departments

       ► Self-contained units

       ► Strategic business departments

       ► Matrix structures

   

Question No: 23    ( Marks: 1 )    - Please choose one

 All of the following are the advantages of network based form of organizational structure EXCEPT:

 

       ► Creates a “best-of-the-best” organization to focus resources on customer and market needs

       ► Enables each organization to leverage a distinctive competency

       ► Permits rapid global expansion

       ► Managing lateral relations across autonomous

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Dualistic structure is also called which of the following?

 

       ► An internal market structure

       ► A parallel structure

       ► A vertical structure

       ► An opportunity structure

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Total quality management is the most recent and comprehensive approach to which of the following?

       ► Employee involvement

       ► Employee commitment

       ► Performance management

       ► Employee intervention

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Which one of the following is the most recent approach of work design?

      

 

       ► Socio-technical

       Engineering

       ► Motivational

       ► Network approach

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Which of the following  in­volves goal setting, performance appraisal, and reward systems that align member work behavior with business strategy, employee involvement, and workplace tech­nology?

 

       ► Performance management

       ► Resource management

       ► Group management

       ► Individual management

   

Question No: 28    ( Marks: 1 )    - Please choose one

 The strategy involves an on­going series of designing and implementing activities carried out by managers and employees at all levels of the firm is called :

 

 

       ► Transformational change strategy

       Self-design change strategy

       ► Demand change strategy

       ► Competing value strategy

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following  is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality.

 

       ► Training

       ► Intervention

       ► Diagnosis

       ► Self management

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Significant organizational change invariably requires all of the following EXCEPT:

 

      ► Financial resources

       ► Clear organizational vision

       ► Considerable management time

       ► Management energy

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Which of the following are aimed at the process, content, or structure of the group.

 

      ► Group intervention

       ► Individual intervention

       ► Basic process intervention

       ► Process intervention

   

Question No: 32    ( Marks: 1 )    - Please choose one

 External practitioners are invited in the organization because they have:

 

       ► Less freedom of operations as compare to internal practitioners

       ► Less experience so they are not considered for raises and appraisals

       ► A greater knowledge of technology a company is using than manager

       ► Greater degree of influence than managers

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Which of the following statement is true about analyzer style of organization development practicing?

       ► The goal of the analyzer style is neither effectiveness nor participant satisfaction

       ► It is assumed that if member satisfaction is high, effectiveness will also be high

       This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems

       ► The analyzer style focuses on dimensions, effectiveness and morale, yet optimizes neither

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of the following is the part of first area of organizational diagnosis?

 

       ► Division

       ► Team problem-solving

       ► Decision-making

       ► Leadership

   

Question No: 35    ( Marks: 1 )    - Please choose one

 ________ phase of life cycle of resistance to change can  be called as “Life or Death to Change”?

 

       ► First Phase

       ► Second Phase

       ► Third Phase

       ► Fourth Phase

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Autonomy, task variety and feed back leads to greater satisfaction and productivity.  The strength of this relationship becomes weaker IF which of the following comes true?

       ► Employees have a high degree of growth needs.

       ► Employees have a low degree of growth needs.

       ► Supervisors are autocratic to lead the employees.

       ► Supervisors are enough trained to implement these features.

   

Question No: 37    ( Marks: 1 )    - Please choose one

 According to “Episode Model of Conflict”, which of the following statement is true?

       ► First strategy controls the conflict and remaining three strategies change the basic issues underlying it.

       ► There are four strategies, two to control the conflict and rest to change the basic issues underlying it.

       ► Three strategies control the conflict and rest changes the basic issues underlying it.

       ► Each strategy targets dissimilar issue to resolve the conflict.

   

Question No: 38    ( Marks: 1 )    - Please choose one

 Which of the following frame work is suitable for conducting a meeting in large-group intervention?

 

       ► Open-space methods

       ► Open-time methods

       ► Open-forum methods

       ► Open-meeting methods

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Which of the following elements that promotes worker’s involvement, is offered to make decisions covering various issues such as work methods, performance outcomes, and employee selection?

 

       ► Information

       ► Rewards

       ► Knowledge and skills

       ► Power

   

Question No: 40    ( Marks: 1 )    - Please choose one

 Productivity CANNOT be improved by following relationships EXCEPT:

 

 

       ►

 

     ►

       ►

 

     ►

   

 

 

 

Question No: 41    ( Marks: 1 )    - Please choose one

 In which of the organizational structure, high involvement of employees is possible.

 

       ► Flat Structure

       ► Grid Structure

       ► Long Span of Control

       ► All structures are compatible

   

Question No: 42    ( Marks: 1 )    - Please choose one

 Ali is 24 years old. Keeping in mind the career stages which of the following relates to him.

 

       ► Searching the long term options available to him.

       ► Finding out the ways to help others in their career. 

       ► More dependent on boses and experienced workers to get the feedback

       ► None of above.

   

Question No: 43    ( Marks: 1 )    - Please choose one

 Once an organization assess its’ environments and to make appropriate responses to them, which of the following OD intervention can NOT be invoked?

 

      ► Integrated Strategic Change

       ► Trans-organizational Development

       ► Downsizing and Reengineering

       ► Mergers and Acquisitions

   

Question No: 44    ( Marks: 1 )    - Please choose one

 Which of the following OD intervention focuses on how to coordinate administrative and competitive responses for a single organization or strategic business unit?

 

       ► Mergers and Acquisitions

       ► Integrated Strategic Change

       ► Trans-organizational Development

       ► Downsizing and Reengineering

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Under which of following diagnosis approaches of culture, OD practitioner faces difficulty of identifying sub-cultures and reluctance from workers to admit that values little to do with the ones they really hold and follow?

 

       ► The Behavioral Approach

       ► The Competing Values Approach

       ► The Symbolic Approach

       ► The Deep Assumption Approach

   

Question No: 46    ( Marks: 1 )    - Please choose one

 If values of the organization are internally focused and emphasize on stability and control, then which of the following cultures is existing in the organization.

 

       ► Clan Culture

       ► Adhocracy Culture

       ► Hierarchical Culture

       ► Market Culture

   

Question No: 47    ( Marks: 1 )    - Please choose one

 Single-loop learning is like a thermostat that learns when it is too hot or too cold and turns the heat on or off.

       ► True

       ► False

   

Question No: 48    ( Marks: 1 )    - Please choose one

 “PTCL has transferred the ownership of 45% shares to it’s employees so that they act and think like owners.” It is an example of which of the following?

 

       ► Employee Recognition

       ► Contingent Compensation

       ► Employee Involvement

       ► Risk Sharing

   

Question No: 49    ( Marks: 3 )

 What are the functional units of any organization?

   

Question No: 50    ( Marks: 3 )

 What is the purpose of employee assistance programs?

   

Question No: 51    ( Marks: 5 )

 For large-group intervention, generally meetings are conducted. For these meetings, open-space method is used in few organizations. Two sets of norms govern how open-space methods are applied. Explain these two norms?

   

Question No: 52    ( Marks: 5 )

 XYZ organization has “Process-Based Structure” while ABC organization is working like “Self-contained” units. Under what contingencies, both organizations have these kinds of structures?

   

Question No: 53    ( Marks: 5 )

 Stress management is directed at preventing negative stress outcomes by enhancing employees' abilities to cope with them. How this technique can work to manage workplace stress? Explain “Coping Self-Statement Procedure” for this purpose.

 

FINALTERM  EXAMINATION

Spring 2010

MGMT628- Organizational Development (alt. code=HRM628) (Session - 2)

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Improving the health of the organization is called:

       ► Change

       ► Efficiency

       ► Effectiveness

       ► Development

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Word “Company’s culture” can be replaced by which of the following?

►Vision

►Values

►Strategic priorities

►None of the given options

   

Question No: 3    ( Marks: 1 )    - Please choose one

 In Lewin’s change model, shifting the departments or individuals to a new level represents which of the following steps?

►Problem identification

►Unfreezing

►Moving

►Refreezing

   

Question No: 4    ( Marks: 1 )    - Please choose one

 In under organized organizations which of the following factors is not present?

►Too little constraint or regulation for effective task performance

►Communication is fragmented

►Job responsibilities are ambiguous

►Conflicts are avoided

   

Question No: 5    ( Marks: 1 )    - Please choose one

 Members continuously share perceptions and feelings openly both on self-fulfillment and organizational effectiveness in which of the following practitioner-client relationship mode?

►The apathetic mode

►The gamesmanship mode

►The charismatic mode

►The consensus mode

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which of the following skill is least likely to be adopted by organization development practitioners to be effective?

►Intrapersonal skills

►Interpersonal skills

►General consultation skills

►Self assessment skills

   

Question No: 7    ( Marks: 1 )    - Please choose one

 “This organization development process will result in increased customer base”. This is an example of which of the following contracting process?

►Describing

►Time and Resources

►Ground Rules

►Mutual Expectations

   

Question No: 8    ( Marks: 1 )    - Please choose one

 In development oriented diagnosis, managers are involved in organization development process in which of the following situations?

►When the organization is not facing a problem

►When the organization is facing small problems

►When the organization is facing small but not significant problems

►When the organization is facing major problems

   

Question No: 9    ( Marks: 1 )    - Please choose one

 The two major areas that are examined by an organization development practitioner are which of the following?

►Interacting sub-elements of an organization and processes

►Processes and people

►Sub-elements and people

►Relationship between organization and people

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which of the following is the highest level of an organization having open system? 



►Divisions, subsidiaries, or strategic business units

►Group or department

►Individual position or job

►Norms and work schedule

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which of the following design component of group describes “How well the group understands its objectives”?

►Goal clarity

►Task structure

►Group composition

►Group functioning

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Which of the following quantitative analysis  does not provide information on the distribution of the responses?

 

►Mean

►Standard deviation

►Variance

►Scatter diagrams

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Which one of the following activities motivate change for effective change management?

►Assessing change agent power

►Describe the core ideology

►Overcoming resistance to change

►Activity planning

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which one of the following activities involves in sustain moment for effective change management?

►Assessing change agent power

►Building support system for change agent

►Provide resources for change

►Commitment planning

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Measuring result repeatedly over a long time period is called:

►Longitudinal measurement

►Horizontal measurement

►Vertical measurement

►Statistical Measurement

   

Question No: 16    ( Marks: 1 )    - Please choose one

 The process of transferring interventions from one system to another is called:

 

►Socialization

►Commitment

►Reward allocation

►Diffusion

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Which of the following cells in Johri window tells that other people are aware of their own issues, but they conceal them from others?

 

►Cell 1

►Cell 2

►Cell 3

►Cell 4

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Which of the following cells in Johri window shows that some personal issues are perceived by both the individual and others?



►Cell 1

►Cell 2

►Cell 3

►Cell 4

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Managers tend to control the process and outcomes of conflict resolution actively in which of the following situations?



►When the disputants are not expected to work together in the future

►When there are interpersonal conflicts involved

►When disputants have totally different personalities

►When alternative dispute resolution (ADR) is not applicable

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Problems associated with how to respond to environmental change is addressed in which of the following?

►Organization confrontation meeting

►Inter-group relations

►The large-group intervention

►Blake and Mouton’s Grid Organization Development

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Specific product oriented departments in organizations are called:

 

►Functional departments

►Self-contained units

►Strategic business departments

►Matrix structures

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Region specific departments in organizations are called:

 

►Functional departments

►Self-contained units

►Strategic business departments

►Matrix structures

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Which of the following are the lower-level committees dealing with day- to-day project activities?

►Steering committee

►Multiple-level committees

►Adhoc committees

►External consultants committee

   

Question No: 24    ( Marks: 1 )    - Please choose one

 High levels of discretion, task variety, and meaningful feedback are the features of job design in which of the following type of organizations?

►High involvement organizations

►Centralized organizations

►Learning organizations

►Closed structure organizations

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which one of the following identities related to intervention characteristics?

 

►Programmability

►Unionization

►Socialization

►Knowledge

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Which one of the following identities related to organization characteristic?

 

►Congruence

►Goal specify

►Commitment

►Performance

   

Question No: 27    ( Marks: 1 )    - Please choose one

 __________ concerns the extent to which a measure represents the “true” value of a variable; that is, how accurately the operational definition translates data into information.

►Validity

►Reliability

►Diagnosis

►Alpha change

   

Question No: 28    ( Marks: 1 )    - Please choose one

 In problem oriented diagnosis, managers are involved in organization development process in which of the following situations?

►When the organization is facing routine problem

►When seeking the reasons of problems

►When the organization is running smooth and facing no problem

►When the organization is thinking to improve current processes

   

Question No: 29    ( Marks: 1 )    - Please choose one

 A manager is using organization development to find reasons for failure of a particular method adopted for resource allocation to different departments, then he is using which of the following types of organizational diagnosis?

►Development oriented diagnosis

►Problem oriented diagnosis

►Intervention oriented diagnosis

►Management oriented diagnosis

   

Question No: 30    ( Marks: 1 )    - Please choose one

 ________ phase of life cycle of resistance to change can  be called as “Life or Death to Change”?

►First Phase

►Second Phase

►Third Phase

►Fourth Phase

   

Question No: 31    ( Marks: 1 )    - Please choose one

 In which area of Johari Window, the aim is to reduce that area by seeking or soliciting feedback from others and thereby to increase the open area to increase self-awareness?

►The Public Area  not sure

►The Blind Area

►The Closed Area

►The Unknown Area

   

Question No: 32    ( Marks: 1 )    - Please choose one

 If you apply team building concept in sports then which of the following sports exhibits the highest degree of interdependence?

►Cricket

►Football

►Basketball

►All of the given options

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Which of the following management style is task oriented?



►Transactional

►Transformational

►Charismatic

►Management style is irrelevant

   

Question No: 34    ( Marks: 1 )    - Please choose one

 “It is believed that managers and organizations can only be made more effective if the basic culture of the system is changed.” This basic theme is functioning for which of the following intervention?

►OD Confrontation Meeting

►Inter-group Relations Intervention

►Large-group Intervention

►Grid Organization Development

   

Question No: 35    ( Marks: 1 )    - Please choose one

 In the film industry, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a studio. The film industry has which of the following structure?

►Functional structure

►Matrix structure

►Self-contained units

►Network structure

   

Question No: 36    ( Marks: 1 )    - Please choose one

 In which of the following industries, network structure is NOT most feasible?



►Film Industry

►Fashion Industry

►Arms Industry

►Construction Industry

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Productivity CANNOT be improved by following relationships EXCEPT:

►

►

►

►

   

Question No: 38    ( Marks: 1 )    - Please choose one

 Which of the employee involvement interventions has structural characteristics like steering committees, multiple-level committees and ad hoc committees?

 

►Parallel Structures

►Total Quality Management

►High-Involvement Organizations

►Cooperative Union-management Projects

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Following diagram represents which of the following model?

 

►Employee Involvement Teams

►Quality Control Teams

►Self-Managed Work Teams

►Work Design Teams

   

Question No: 40    ( Marks: 1 )    - Please choose one

 Which of the following distinct career stages is extended for longest period?

►The Establishment Stage

►The Withdrawal Stage

►The Maintenance Stage

►The Advancement Stage

   

Question No: 41    ( Marks: 1 )    - Please choose one

 During “Advancement Stage” of career, employees typically learned to perform autonomously and need less guidance from bosses and closer ties with colleagues.  At which of the following age ranges, this stage approximately prevails?

►21 – 26

►26 – 40

►30 – 45

►45 – 60

   

Question No: 42    ( Marks: 1 )    - Please choose one

 ABC Company wants to introduce workforce diversity for different age groups. Which of the following diversity interventions can serve this purpose?



►Fringe Benefits

►Performance Management

►Career Planning & Development

►Employee Involvement

   

Question No: 43    ( Marks: 1 )    - Please choose one

 JET is a technique used in organizations for role clarification of an employee. JET stands for which of the following:

►Job Explanation Technique

►Job Extension Technique

►Job Extraction Technique

►Job Expectation Technique

   

Question No: 44    ( Marks: 1 )    - Please choose one

 RAT is a technique use in an organization for role clarification of an employee. RAT stands for which of the following?

►Role Assurance Technique

►Role Assessment Technique

►Role Affirmation Technique

►Role Analysis Technique 

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Following are four parameters of every organization that have the ability to influence change. Which parameter is difficult to modify to bring change?



►Infrastructure

►Physical

►Culture

►Behavior

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Following are four parameters of every organization that have the ability to influence change. Which parameter is easy to modify to bring change?

►Infrastructure

►Behavior

►Culture

►Physical

   

Question No: 47    ( Marks: 1 )    - Please choose one

 Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for long-term?

►Infrastructure

►Physical

►Culture

►Behavior

   

Question No: 48    ( Marks: 1 )    - Please choose one

 When an error is detected and corrected, it permits the organization to carry on its present policies or achieve its present’s objectives. This error-and-correction process is an example of which of the following?



►Single-Loop Learning

►Double-Loop Learning

►Triple- Loop Learning

►All of the given options   not sure

   

Question No: 49    ( Marks: 3 )

 What are the functional units of any organization?

   

Question No: 50    ( Marks: 3 )

 Do you think that “gainsharing” and “profit sharing” are two sides of same coin? Do you agree or not.

   

Question No: 51    ( Marks: 5 )

 What steps are needed to create client relationship? Explain with an example.

   

Question No: 52    ( Marks: 5 )

 How health profiling is used to identifying stress symptoms?

   

Question No: 53    ( Marks: 5 )

 Following statements are exact description of each box of Johri Window. Write down the name of box to which each statement provides description.

 

  1. 1.      Known to others, but not to me
  2. 2.      Not known to me or to others
  3. 3.      Known to me and others
  4. 4.      Known to me, but not to others

 

 

 

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