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MGMT730 Assignment No 01 Solution & Discussion Due Date: Dec 10, 2016

MGMT730 - Knowledge Management Assignment No. 1 Solution Fall 2016 Due Date: Dec 10, 2016 

 Knowledge Management (MGMT730)

Assignment No. 1                                                                           Marks: 25

Due Date:   10-12-2016

Knowledge Management (KM) is a field which has the capacity to contribute in many academic areas and every organization can equally benefited from KM practices. Although scholars have written on this field from many years but we are uncertain about the application of this knowledge in  the  practical  environment  (business  organizations).  Especially  in  our  part  of  the  world (developing countries), managers are less aware of latest management knowledge and hence still applying the older versions. 

This is a practical assignment which requires everyone to choose one organization (Pakistani or Foreign) of their choice and conduct an interview with one or two senior managers in order to get an understanding about the know-how of top level management on the topic of Knowledge Management. How they are managing people’s knowledge and what is its importance? Finally, you will report their understanding and compare with the academic literate given to you.

Tasks:

  1.  Read the articles of Module 1 & 2 carefully.
  2.  Choose an organization of your choice (Preferably manufacturing organization having at-

least 100 employees) and conduct interviews (questions are given below) of one or two top level managers. It’s better to record the interview with interviewee permission.

  1.  Provide a summary of each answer separately. Email the recorded interview.
  2.  Compare the practitioner’s perspective with the academic knowledge.

Interview Questions:

  1.  Rank following management issues (Mention & rank any missing issue) from 1 – 10:

?  Employee Turnover.

?  Ethical issues of employees.

?  Unskilled workforce.

?  Organizational Politics.

?  Lack of job satisfaction.

?  Diversity management.

?  Lack of knowledge management system.

?  Lack of innovation.

?  Leadership issues.

?  Lack of autonomy.

  1.  Do your organization really take knowledge management seriously? Why/Why not.
  2.  Why/why  not  knowledge  management  is  considered  as  strategic  source  for  your

organization? Explain.

  1.   What steps your organization has taken to formally or informally implement knowledge

management practices (Knowledge acquisition, Knowledge creation, storing, sharing and implementation)?  Discuss  only  those  practices  for  which  steps  are  taken  within  the organization.

  1.  Do your organization worked on sharing & capitalizing the tacit knowledge of employees?

How  (Formally/Informally)?  Why  not  (where  org.  haven’t  worked  towards  tacit knowledge).

  1.  What is the process (formal/informal) of innovative product/process development/idea

generation within your organization? 

  1.  What  platforms  (formal/informal)  are  available  in  your  organization  for  knowledge

sharing?

  1.  Why people are reluctant to share knowledge in your organization? 

Requirements:

  1. 1.       Mention  respondent  Name  (optional),  Email  address  (Must  provide  email  of

interviewee.  Teacher  can  confirm  if  required),  Organization,  Designation,  Age,

Gender, and Experience. 3 Marks

  1. 2.       Write summary of each answer separately (if there is any probing question then

mention the question and its answer in brief). 8 Marks

  1. 3.       Compare the answers with the theoretical knowledge?  7 Marks
  2. 4.                                                                                                                                                                                                                                                                            How we can fill the gap (theoretical knowledge and practical), if there is any?                                              7 Marks          

Interview Guide:  

  1.  Prior to the interview, take the consent from the respondent.
  2.  Take student ID card while visiting the interviewee.
  3.  Inform the respondent about the topic and purpose of this interview.
  4.  Ensure the respondent about his/her confidentiality.
  5.  Try to record the interview so that you may not miss any important information.
  6.  In case of no recording facility or permission, do write the responses with due care.
  7.  Ask the questions exactly as they are written in the questionnaire.
  8.  Read each question very slowly and clearly.
  9.  Repeat the questions which are misunderstood.
  10.  Ask the probing questions, where required.
  11.  Do not terminate the interview, unless all questions are replied.
  12.  Information obtained during interview should be as free as possible from researcher’s bias.

General Instructions:

 24 hours extra / grace period after the due date is usually available to overcome uploading

difficulties. This extra time should only be used to meet the emergencies and above mentioned due dates should always be treated as final to avoid any inconvenience.

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Comparison of responses with theoretical knowledge

 Difference of practical / pragmatic approach since real answers take scenarios more practical than theoretical knowledge.

Hard realities are explored in the practical approach that are never addressed by theoretical knowledge
The limitation of resources is slightly focused on theoretical knowledge.
 realities of real land are done a lot in the practical approach.
Practical responses are more with realistic approach rather with theoretical knowledge with a more idealistic approach.

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