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In developed countries, citizens can easily access information about government policies
and services by using different website portals. The Government of Pakistan invested
heavily on different e-government initiatives and therefore introduced e-FBR Taxpayer
Facilitation Portal for the collection of direct and indirect taxes. This is an attempt to save
citizens from the trouble of queuing at government offices and further to increase
taxpayer’s rate. Although, this is a good initiative but government is still far behind their

Assignment Question:
Being a student of Public Administration, you are required to evaluate the system and
information quality of e-FBR Taxpayer Facilitation Portal and identify five critical
factors due to which government is far behind their tax collection targets.

Key: (2*5=10 Marks)

Learning outcome:
After attempting this assignment, the students will be able to identify different flaws of eFBR Taxpayer Facilitation Portal due to which Government of Pakistan is still far behind
their tax collection targets.

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Assignment solution
The initiating of e-FBR Taxpayer Facilitation Portal for the facilitation of taxpayers by the Government of Pakistan is a worthy step. No doubt it has been providing a lot of benefits to the users I.e. user can download active taxpayer list; users can submit income tax, sales tax, property tax and withholding tax returns and many more by using e.FBR portal. Even than The Government of Pakistan is not able to achieve the tax collection targets. The following are the reasons for far behind the targets.
According to the canons of taxation, the taxation system must be simple to understand and easy to use. But IRIS system is a complex system and is difficult to use. Most of the user’s do not know how to use the system to pay the tax.
The speed of the IRIS system is too slow which creates irritation for the taxpayers and because of this many tax payers cannot submit their tax with in stipulated time.
According to convenient principle of canons of taxation, the procedure of tax collection in Pakistan is not much convenient for the tax payers.
The requirements of the IRIS system regarding the mandatory data is also creating problem for the users.
The IRIS system has no solution of retrieval of forget id and password on cell phones and emails.
The helpline representatives are not fully trained and knowledge able to serve the taxpayers by providing satisfactory guidelines or answers.

mujhe yr 5 points sahi nhi lag rahe ye to common reasons hai is k elawa main factors hone chaye  ... mujhe ye samjh nhi arhe 


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