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In a Marketing Department of an organization, the work group consists of five employees, who work closely together in an open-plan office. Their supervisor has his office two floors above in the same building. All the group members are well-educated, but most of them are new to the organization.
The task given to the group is to prepare market forecasts, which would be submitted to the marketing manager whose office is in a different building. The forecasts are mostly routine, although occasionally “one-off” request for special information is received. The volume of work is not really sufficient to keep all five group members busy. The group’s leader is more concerned with the special responsibilities which keep him fully occupied and he is inclined to leave the group alone.
The members of group are frustrated because much of the work is boring and seemingly unimportant – although sometimes enjoy doing “one-off work.
The employees would like to initiate more of their own projects and are angry that their supervisor does not show any interest in this idea when they speak to him.
What are the problems in above scenario and how might the management deal with this situation?
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Self-Directed /managed Work Teams:
A self-managed work team is a formal group of employees who operate without a manager and are responsible
for a complete work process or segment that delivers a product or service to an external or internal customer.
This kind of team has control over its work pace, determination of work assignments, etc. Fully self-managed
work teams even select their own members and evaluate performance.
As a result, supervisory positions take on decreased importance and may even be eliminated.
Cross Departmental Team
Cross-departmental teams work on simpler tasks, and their membership fluidity is high, which means that
members come and go over time. Process teams, which address complex tasks, have highly fluid membership.
Today's team-based organizations rely mainly on process teams, which do not have departmental affiliation but
function independently to undertake broad organizational-level process improvements. In many cases,
organizations that implement process teams then partially or totally disband their traditional departments. Selfmanaged
teams (SMTs) are process teams of employees who have full managerial control over their own work.
Functioning without outside supervision, they have the power to manage their own work and to implement their
A team leader within the SMT provides internal facilitation to remove work obstacles and obtain needed
resources. As a team, members coordinate and cooperate with other teams and individuals who are affected by
their decisions and activities. Using SMTs requires a total change in organizational structure; not surprisingly,
lack of commitment is the common reason for failure.
How Can a Manager Reinvigorate a Mature Team?
a. Effective teams can become stagnant.
i. Initial enthusiasm can give way to apathy.
ii. Time can diminish the positive value from diverse perspectives as cohesiveness
iii. Teams don't automatically stay at the "performing" stage.
iv. Familiarity and team success can lead to contentment and complacency.
b. Mature teams, also, are particularly prone to suffer from groupthink.
i. Mature teams early successes are often due to having taken on easy tasks.
ii. As time passes, the team has to begin to tackle the more difficult issues.
c. What a manager can do to reinvigorate mature teams, four suggestions.
i. Prepare team members to deal with the problems of team maturity.
ii. Remind team members that they are not unique.
iii. Offer refresher training.
iv. Provide them with refresher training in communication, conflict resolution, team
processes, and similar skills.
v. Offer advanced training.
vi. Mature teams can benefit from training to develop stronger problem-solving,
interpersonal, and technical skills.
vii. Encourage teams to treat their development as a constant learning experience.
viii. Just as organizations use continuous improvement program, teams should approach
their own development as part of a search for continuous improvement.
mohsin ye kesa sol hy,,? lecture to copy nai na kr skty hum !!
bhai u can write these point with ur own language don't just copy , u will get zero
i think u have not understand the scenario. Read the attachment and make it again.
BROTHER ye to file open e ni hoti ...
salam this file not working