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MGT501 Assignment No 01 Solution & Discussion Due Date:24-11-2016
Arsalan is the senior HR assistant of Door Manufacturing organization. The marketing
department is small and has always enjoyed good internal working environment. The
manager, Mr. Saleem, is not exactly a kindly man and tends to be rather abrupt with the
staff. You have always been popular with the staff, and Mr. Saleem often asks you to
carry out tasks involving personal communication in the office.
It has been a long‐standing rule at the organization that for reasons of safety and
company image, employees should not smoke in the offices. There is a smoking room
but across the yard from the marketing department. Mr. Saleem himself and several
other members of the Department dearly love a cigarette with their cup of coffee, and,
being conscientious, cannot justify the time taken to traipse across to the Common
Room. The solution has generally been that the little filling room at the back of the
office is used occasionally for a quick smoke. This is not an ideal solution, but it is
understood that everyone who uses the room should take care not to cause any fire
risk. Mr. Saleem grumbles, but has not liked to upset staffs who otherwise work hard
and cause him no problem; he has even used the room himself in the evening when
One day, Mr. Saleem comes to Mr. Arsalan’s desk and wordlessly hands him a
memorandum from the Managing Director, complaining that a file retrieved from him
from the Marketing Department reeked of smoke. What was going on? Did not the
Department know about the regulations for fire prevention, and the company policy on
smoking? The director took an ‘extremely dim view’ and relied on Mr. Saleem to do
something about it. Mr. Saleem passes the task to you. You obviously have to reprimand
the staff in some way, and put a stop to the practice in future, how to do it, without
Mr. Arsalan decided to call an emergency staff meeting. He also put a notice up in the
back office, warning people of the policy enforcement. before the staff meeting could
take place, Mr. Saleem, started panicking because of the Managing Director’s
annoyance, and wanting to appear efficient and well disciplined, issues an abrupt
reprimand to all including Saira, one of the (many) “Offenders”. He puts the incident into her personnel file.
Ms. Saira comes to Mr. Arsalan in tears and wishes to make a complaint against Mr. Saleem. Nobody knew that the old rule was suddenly in force; Mr. Saleem had been violating it himself; Saira is a good and dedicated worker and has never had any trouble vefore; she says it is becaue she is a woman that Mr. Saleem is picking on her etc. Mr. Arsalan calm her down, and tell her that you are sure Mr. Saleem did not intend any prejudice; he understand why she is upset. (Mr. Arsalan also understands why Mr. Saleem is upset; Mr. Arsalan knows where he went wrong, but cannot undermine his authority with his subordinates.) you promise Ms. Saira that, once she has had time to think it over, if she still wants to complain, you will activate proceedings. The next day, you write Saira a personal letter, soothing her resentment by explaining Mr. Saleem’s position, explaining briefly the grievance procedures, but hoping she will not pursue her complaint.
In above scenario, Identify the roles “Played” by Mr. Saleem and Ms. Saira
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In the above scenario Mr. Salem plays a Disturbance handlers role
In the above scenario Ms. Saira play a Negotiator role because
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