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Graded Discussion Board Total Quality Management (MGT510) Semester “Spring 2018” -1st GDB - Closing Date Wednesday, May 23, 2018


The concept of Quality is different for everyone, and people usually define it in many ways. Some think of quality as excellence, others view it as lack of manufacturing or service defects, while some views it as related to product features or price. Perceived quality by customers is a major criterion by which they make distinctions in the market place.  It depends upon customers whether they express them openly or keep them in the back of their minds. The extent to which a purchase meets these criteria determines product quality in customer eyes. For example, the quality of an exercise facility can be defined as: variety of gym equipment, value for the price of membership, accurate billing, atmosphere of the gym etc.

Point of discussion:

Being a student, give your opinion about the quality of Universities in Pakistan. Is it satisfactory or not? Write minimum three logical reasoning in support of your answer.


Important Instructions:

  • Do not copy or exchange your answer with other students.
  • Obnoxious or ignoble answer should be strictly avoided.
  • The GDB will open and close on the specified dates and time. Please note that no grace day or extra time will be given for posting comments on GDB.
  • Questions/queries related to the content of the GDB, which may be posted by the students on MDB or via e-mail, will not be replied till the due date of GDB is over. 

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