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Graded Discussion Board

Total Quality Management (MGT510)

Semester “Fall 2019”


The idea behind the concept of benchmarking is to identify if there any weaknesses that need to be resolved or strengths that need to be enhanced. Organizations can improve their efficiency, productivity, and profitability by examining these best and weak practices. Benchmarking is considered to be an effective tool, methodology, and technique to identify best practice information for continuous improvements to gain and maintain a competitive advantage. Organization response towards benchmarking factors has promoted a culture of thinking about quality, assessing one’s performance and taking responsibility for it. For example, some benchmarking factors for an educational institute can be; number of Ph.D. qualified faculty, number of research papers published by faculty members, student and staff satisfaction, the average year of experience per faculty, number of students who got jobs etc.


Point of Discussion:

Keeping in view the benchmarking concept, you are required to discuss the minimum four factors which can be considered for benchmarking a healthcare institute.


Important Instructions:

  • Do not copy or exchange your answer with other students.
  • Obnoxious or ignoble answer should be strictly avoided.
  • The GDB will open and close on the specified dates and time. Please note that no grace day or extra time will be given for posting comments on GDB.
  • Questions/queries related to the content of the GDB, which may be posted by the students on MDB or via e-mail, will not be replied till the due date of GDB is over. 


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