We are here with you hands in hands to facilitate your learning & don't appreciate the idea of copying or replicating solutions. Read More>>
Point of Discussion:
Being a customer of a super store in your locality, you are required to examine four factors of service quality i.e. accessibility, consistency, empathy and tangibility to judge the effectiveness of store’s service delivery. Discuss the reasons of existence or non-existence of above mentioned factors in store.
Do not copy or exchange your answer with other students.
Obnoxious or ignoble answer should be strictly avoided.
The GDB will open and close on the specified dates and time. Please note that no grace day or extra time will be given for posting comments on GDB.
Questions/queries related to the content of the GDB, which may be posted by the students on MDB or via e-mail, will not be replied till the due date of GDB is over.
+ Click Here To Join also Our facebook study Group...How to Join Subject Study Groups & Get Helping Material?.. ..How to become Top Reputation, Angels, Intellectual, Featured Members & Moderators?..
.+ http://bit.ly/vucodes (Link for Assignments, GDBs & Online Quizzes Solution)
+ http://bit.ly/papersvu (Link for Past Papers, Solved MCQs, Short Notes & More)+ Click Here to Search (Looking For something at vustudents.ning.com?)
plzz share ur ideas
Please Discuss here about this GDB.Thanks
Our main purpose here discussion not just Solution
We are here with you hands in hands to facilitate your learning and do not appreciate the idea of copying or replicating solutions. Read More>>
Discussed & be touched with this discussion. After discussion a perfect solution will come in a result at the end.
For Important Helping Material related to this subject (Solved MCQs, Short Notes, Solved past Papers, E-Books, FAQ,Short Questions Answers & more). You must view all the featured Discussion in this subject group.
For how you can view all the Featured discussions click on the Back to Subject Name Discussions link below the title of this Discussion & then under featured Discussion corner click on the view all link.
Or visit this link
Please Click on the below link to see…
P.S: Please always try to add the discussion in proper format title like “CS101 Assignment / GDB No 01 Solution & Discussion Due Date: ___________”
plzz share about it just one day left
Hand out's lesson # 4 should be read for attempting this GDB
Many service organization have well-developed quality assurance systems. Most of them, however, are based on manufacturing analogies and tend to be more product-oriented than service-oriented. Many of the key dimensions of product quality apply to services. For instance, “on time arrival” for an airline is a measure of service performance; frequent flyer awards and “business class” sections represent features. A typical hotel’s quality assurance systems focus on technical specifications such as properly made-up rooms. However, service organizations have special requirements that manufacturing systems cannot fulfill. The most important dimensions of service quality include the following; you may remember the most important ones by RATER:
• Reliability: How much reliable is the service provider?
• Accessibility and convenience: Is the service easy to obtain?
• Timeliness: Will a service be performed when promised?
• Completeness: Are all items in the order included?
• Consistency: Are services delivered in the same fashion for every customer, and every time for the same customer?
• Tangibility: After the service is over, is there any thing to take home to remind the service
• Empathy or Courtesy: Do front line employees greet each customer cheerfully?
• Responsiveness: Can service personnel react quickly and resolve unexpected problems?
We must study and relate these factors with a retailer store we normally visit. Access the presence of these factors of service or non-existence. If we do that , hope our GDB will be done.
This GDB carries only 5 marks. so, 15 to 20 lines will serve the purpose.