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MGT510 Assignment 01 Fall 2020 Solution / Discussion

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MGT510 Assignment Solution # 1 Fall 2020 - Total Quality Management

MGT510 #TOTALQUALITYMANAGEMENT
MGT510 assignment No.1 Solution fall 2020 (alt code MGMT510) Total Quality Management

ASSIGNMENT
DUE DATE: 18 December, 2020
MARKS: 10
TOPIC: “Customer Value”
The case:
Atlas Honda is a Pakistani motorcycle manufacturer owned by Atlas Group. It is the largest motorcycle maker and a market leader in Pakistan. Its products vary from CD 70, CD dream 70, pridor, CG125, CG125 self, CB125F, CB150F, and CB250F etc. The Company also manufactures various hi-tech components in-house in collaboration with leading parts
manufacturers like Showa Atsumitech, Nippon Denso, and Toyo Denso. The Company also exports motorcycles to Sri Lanka, Afghanistan, and Bangladesh. Atlas Honda has Pakistan's largest in-house manufacturing capability at its Karachi and Sheikhupura plants, including an
R&D wing and tool making facilities through CAD/CAM. The Company follows Honda's vision and takes into account the health and safety impacts of its products to ensure the safety of customers and other road users. Management of the Company believes in giving customer value to its customers. Moreover, the customer service department of the Company works around the clock to answer the customers' queries.

During the last few months, the customer service department is observing a little increase in customer complaints. Now the company management decided to hire a quality officer to review the customer value dimensions of products.

Requirements:
Being a customer, you are required to discuss the quality of design, quality of conformance, and quality of performance for the "CD dream 70" product of the Company.

(3 + 3 + 4 =10 marks)

MGT510 Idea Solution
Honda Cd 70 is undoubtedly one of the best models of Honda. I personally don't prefer Honda but in this bike, they have made a master piece. Honda CD 70 Dream is Honda's great models. IT HAS GOT FAME THROUGH THESE BIKES SPECIALLY IN Pakistan.For rash riders like me, Honda CD 70 dream is the best bike. Its spare parts are easily available,To win the aggressive market, Honda CD 70 Dream accompanies a smooth and polished look, look which isn't accessible in other 70cc motorcycles. The plan of the bicycle is a blend of a sports bike and an ordinary motorcycle making it alluring to the adolescent. The wide front light further means the excellence of the album 70 Dream. Following the custom, the 70cc Dream is accessible in two hues, Red and Black. Both the hues have realistic stickers around to build excellence further. Honda CD 70 Dream 2020 is a dream turned reality for all, as it's a ruler of every 70CC bicycle you have ever run over in Pakistan. Honda CD 70 dream bike has a beautiful, energetic visor, a savvy speedometer and an agreeable street grip, loosening up a seat for decent riding experience. Travel to the new routine of the bike world with your new Honda CD 70 dream. Honda CD 70 Dream is outfitted with a 4-stroke single chamber air cooled 72cc motor with a 4-speed transmission. Honda is known for its presentation as is CD 70 dream. The elite power motor compliments the toughness, economy, unwavering quality and performance of the bike.
Assignment Solutions

Total Quality Management assignment 1 mgt510 assignment no 01 solution fall 2020

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