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MGT510 Mid Term Papers Fall 2017 December 9, 2017 to December 20, 2017 & Past Papers

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Mid Term Paper Fall Semester 2017

Total questions in the mid term paper were18 

12 objectives for 12 Marks

Subjective part of the mid term paper

13)Define concept of quality in different ways. (3 marks)

14) How fact-based decision making does help an organization in bringing continuous improvement in its processes & practices? (3 marks)

15) How do you see the future of Quality Management in the increasing global market place? (3 marks)

16) Suppose you visit a bank to open an account but the CRO is too busy to respond. What do you suggest to this bank to improve its services in this regard? Relate your suggestions to ANY TWO principles of TQM? (5 marks )

17) What are the different costs that are included in the total quality cost for a product? If an organization keeps the total quality costs at a minimum, what benefit it will gain? (5 marks )

18) How does Crosby comment on the Zero Defect (ZD) Concept? What is your personal opinion on the fact that “is zero defect production is rationally possible keeping in mind the humanly nature of the employees”? (5 marks )

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