1. Keep work according to culture
Culture is one of the important factors that affect the business strategies as we have seen as the owner try to change this customers left him.
2. Find out the reason
In this case there were two problems of being losing the customer
a. cultural issue
b. quality issue
So, he should focus on these issues to get back the customers.
When a business losing the customer a win back strategy using the promotion works.
4. Deal incentives
To attract the customer deal incentive strategy is highly effective.
5. Contact the customers
Identify the customers and contact them through online surveys, evaluation forms and telephone calls.