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1.Flow chart
3.Statistical process control (SPC)
4.Scatter diagram
5.Cause and Effect Diagram

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Following are some of the quality problems that operations managers often have to face regardless a manufacturing or a service organization. You are required to identify which quality improving tool would be helpful in determining their problems exactly and provide a clear picture of the scenario:

First one is done for you.
A manager wants to display a wall chart in the meeting room to help identifying the processes and facilities flow.
Flow chart
A manager needs to check the rate of occurrence (central tendency and dispersion of data) of a particular quality problem found in the assembly line over a period of time.
Reason of a variation in the diameter of yarn might be due to the mechanical fault and raw material. Manager wants to know the relationship between these variables to see which one has a strong correlation with the problem.
Operations manager of an Airline wants to identify all the possible causes of delays in flight.
The causes of flight delays are identified and the operations manager wants to decide which problem should be addressed first.


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