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MGT613 Production/ Operation Management, Quiz # 2, Opening date Dec 09, 2014 12:00 AM, Closing date Dec 10, 2014 11:59 PM

MGT613 Production/ Operation Management, Quiz # 2, Opening date Dec 09,2014 12:00 AM, Closing date Dec 10, 2014 11:59 PM.

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Please all students related this subject Share your online Quizzes here to help each other.thanks


Please share the question and their answers of this quiz if anyone has done.

According to Total Quality Management approach, ____________ is responsible for process design.


Design department

Operations department

Logistic department

Logistic department

Operations Dept: A Design process that facilitates doing the job right the first time.


Identify the time span covered by aggregate planning.

3-7 months
2-10 months
2-12 month
4-8 months

Aggregate planning: Intermediate-range capacity planning, usually covering 2 to 12 months.

ISO 14000 is a series of how many standards?


(Reference by Umeed-e-Subh)

ISO 14000 is a series of five standards that cover a number of areas.

Which one of the following is a characteristic of a continuous process? 

High lead times 
Short process times 
The ability to handle high variety 
The ability to handle high volume

In manufacturing, a continuous process is a method that is used by manufacturing or production companies to churn out the greatest quantity of a product over the least time. 

As preventive measures improve quality, _____ costs decreases. 

As preventive measures improve quality, appraisal costs decrease, because fewer resources are needed for quality inspections and the subsequent search for the causes of any problems that are detected.

An organization has described its distinctive characteristics. So, what is the next step in formulating the strategy? 

Productivity Measures
Environmental scanning
Selecting the market segment
Competitor’s distinctiveness
Strategy Formulation: Service Organizations are no exceptions and work diligently to identify, nurture and protect their distinctive competencies. Service Organizations are busy carrying out detailed environmental scanning and also periodically carryout SWOT Analysis.


Which of the following department is responsible for measuring costs of poor quality?

Accounting department
Finance department
Quality control department
Operations department

Cost Of Poor Quality (COPQ): Cost of Poor Quality (COPQ) in Quality Control.


Which of the following forecasting techniques induce personal bias in a forecast?

Trend forecast

As a quantitative measure, the "forecast bias" can be specified as a probabilistic or statistical property of the forecast error. A typical measure of bias of forecasting procedure is the arithmetic mean or expected value of the forecast errors, but other measures of bias are possible.   


Which one of the following is an example of an intermediate range plan?

Machine loading
Facilities layout
Product design

Intermediate plans (General levels)

1. Employment

2. Finished Good inventories

3. Subcontracting, Backorders

4. Output


Capacity options are usually of ________ range in nature


 Long-range plans

1. Long term capacity

2. Location / layout


Which one of the following formula can be used to compute break even point?

Q = FC / (R + VC)
Q = VC / (R + FC)
Q = VC / (R - VC)
Q = FC / (R - VC)



Which of the following contributes in customer’s perception of Expected Service?

Service features
Past experience
Reliability of service
After service guarantee


All of the following are dimensions of service quality Except:


Service Quality Dimensions

  • Reliability
  • Responsiveness
  • Assurance
  • Empathy
  • Tangibles


G.S.Radford demonstrated the connections between:


High quality, decreased quality and higher cost

High quality, increased quality and higher cost

High quality, decreased quality and lower cost

High quality, increased quality and lower cost

G.S. Radford introduced the concept of quality in the product design stage and linked high quality with increased productivity and lower costs.


Reliability and safety of service is ensured through which of the following?


Quality in design

Quality in system

Quality in equipment

Quality in training

The thing to remember here is that Quality in design ensures the safe as well as reliable operations of the service.


Averages of accepted and rejected batches in operating curve is known as__________.


Average lot tolerance percent defective

Average outgoing quality

Average outgoing quality limit

Average acceptance quality level

Average Outgoing Quality (AOQ): Average of rejected lots and accepted lots.

my quizzes come all from this file.


mjhy file open nhi ho rahi..


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