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MGT613 Production/ Operation Management, Quiz # 2, Opening date Dec 09,2014 12:00 AM, Closing date Dec 10, 2014 11:59 PM.
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According to Total Quality Management approach, ____________ is responsible for process design.
Operations Dept: A Design process that facilitates doing the job right the first time.
Identify the time span covered by aggregate planning.
Aggregate planning: Intermediate-range capacity planning, usually covering 2 to 12 months.
ISO 14000 is a series of how many standards?
(Reference by Umeed-e-Subh)
ISO 14000 is a series of five standards that cover a number of areas.
Which one of the following is a characteristic of a continuous process?
High lead times
Short process times
The ability to handle high variety
The ability to handle high volume
In manufacturing, a continuous process is a method that is used by manufacturing or production companies to churn out the greatest quantity of a product over the least time.
As preventive measures improve quality, _____ costs decreases.
As preventive measures improve quality, appraisal costs decrease, because fewer resources are needed for quality inspections and the subsequent search for the causes of any problems that are detected.
An organization has described its distinctive characteristics. So, what is the next step in formulating the strategy?
Selecting the market segment
Strategy Formulation: Service Organizations are no exceptions and work diligently to identify, nurture and protect their distinctive competencies. Service Organizations are busy carrying out detailed environmental scanning and also periodically carryout SWOT Analysis.
Which of the following department is responsible for measuring costs of poor quality?
Quality control department
Which of the following forecasting techniques induce personal bias in a forecast?
As a quantitative measure, the "forecast bias" can be specified as a probabilistic or statistical property of the forecast error. A typical measure of bias of forecasting procedure is the arithmetic mean or expected value of the forecast errors, but other measures of bias are possible.
Which one of the following is an example of an intermediate range plan?
Intermediate plans (General levels)
2. Finished Good inventories
3. Subcontracting, Backorders
Capacity options are usually of ________ range in nature
1. Long term capacity
2. Location / layout
Which one of the following formula can be used to compute break even point?
Q = FC / (R + VC)
Q = VC / (R + FC)
Q = VC / (R - VC)
Q = FC / (R - VC)
QBEP = FC/ R-VC
Which of the following contributes in customer’s perception of Expected Service?
Reliability of service
After service guarantee
All of the following are dimensions of service quality Except:
Service Quality Dimensions
G.S.Radford demonstrated the connections between:
High quality, decreased quality and higher cost
High quality, increased quality and higher cost
High quality, decreased quality and lower cost
High quality, increased quality and lower cost
G.S. Radford introduced the concept of quality in the product design stage and linked high quality with increased productivity and lower costs.
Reliability and safety of service is ensured through which of the following?
Quality in design
Quality in system
Quality in equipment
Quality in training
The thing to remember here is that Quality in design ensures the safe as well as reliable operations of the service.
Averages of accepted and rejected batches in operating curve is known as__________.
Average lot tolerance percent defective
Average outgoing quality
Average outgoing quality limit
Average acceptance quality level
Average Outgoing Quality (AOQ): Average of rejected lots and accepted lots.
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