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MGT613 - Production / Operations Management GDB # 2 Fall 2013 Discussion and Solution Start Date: Jan 21, 2014 End Date: Jan 23, 2014



Total quality management (TQM) and Six Sigma are two concepts in the market which mainly focuses on the quality of the products or services. Six Sigma is comparatively a new concept in the market and may not be a replacement to the Total Quality Management (TQM) yet both have many similarities.

Being a production/ operations manager which concept do you think deeply focuses on the quality? Also mention the type of business you want to start and which quality standards you will maintain for your proposed business under TQM or Six Sigma or you will focus on both.

Note: Your answer should be short and it can be in bullet form. Copying or cheating any part of your answer from any source or from each other will be awarded “Zero” marks. You have to mention your own type of business and quality standards for that specific type of business.



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Replies to This Discussion

please share your ideas to help other students

My point of view is.

-TQM is focusing on improving a individual specifications and requirements with and without knowing the ultimate goal to be achieved and also meeting and exceeding the requirements of consumers. TQM is important in our business as if we are dealing in Small Medium enterprises, TQM can give us benefits in improvement and removing defects if we apply the concept of zero Defect Theory in our business.

-Where as SIX SIGMA as we know focus on entire process and entire production department as it have many benefits and if applied properly through this we can take our Quality to entire next level but if Even a 1 mistake can compromise the entire production and in identifying that 1 mistake can cost us more time than we know (the limitation of Six Sigma) .

As Six sigma take all person from Top management and from lower level as well the decisions can take longer time than TQM weather in Small Medium business or Large organizations.

+Ayat  thanks for sharing 

Note for All Members: You don’t need to go any other site for this assignment/GDB/Online Quiz solution, Because All discussed data of our members in this discussion are going from here to other sites. You can judge this at other sites yourself. So don’t waste your precious time with different links.

Please Discuss here about this GDB.Thanks

Our main purpose here discussion not just Solution

We are here with you hands in hands to facilitate your learning and do not appreciate the idea of copying or replicating solutions.

Tariq bhai!

Do you know why lms is not working. Will they include the numbers of assignments and quizes that are missing in these dates when lms is not working.

Six Sigma vs. Total Quality Management

Six Sigma is a relatively new concept as compared to Total Quality Management (TQM). However, when it was conceptualized, it was not intended to be a replacement for TQM. Both Six Sigma and TQM have many similarities and are compatible in varied business environments, including manufacturing and service industries. While TQM has helped many companies in improving the quality of manufactured goods or services rendered, Six Sigma has the potential of delivering even sharper results.

Total Quality Management

Total Quality Management is often associated with the development, deployment, and maintenance of organizational systems that are required for various business processes. It is based on a strategic approach that focuses on maintaining existing quality standards as well as making incremental quality improvements. It can also be described as a cultural initiative as the focus is on establishing a culture of collaboration among various functional departments within an organization for improving overall quality.

Comparison To Six Sigma

In comparison, Six Sigma is more than just a process improvement program as it is based on concepts that focus on continuous quality improvements for achieving near perfection by restricting the number of possible defects to less than 3.4 defects per million. It is complementary to Statistical Process Control (SPC), which uses statistical methods for monitoring and controlling business processes. Although both SPC and TQM help in improving quality, they often reach a stage after which no further quality improvements can be made. Six Sigma, on the other hand, is different as it focuses on taking quality improvement processes to the next level.

The basic difference between Six Sigma and TQM is the approach. While TQM views quality as conformance to internal requirements, Six Sigma focuses on improving quality by reducing the number of defects. The end result may be the same in both the concepts (i.e. producing better quality products). Six Sigma helps organizations in reducing operational costs by focusing on defect reduction, cycle time reduction, and cost savings. It is different from conventional cost cutting measures that may reduce value and quality. It focuses on identifying and eliminating costs that provide no value to customers such as costs incurred due to waste.

TQM initiatives focus on improving individual operations within unrelated business processes whereas Six Sigma program focus on improving all the operations within a single business process. Six Sigma projects require the skills of professionals that are certified as ‘black belts’ whereas TQM initiatives are usually a part-time activity that can be managed by non-dedicated managers.

Applications Where Six Sigma Is Better

Six Sigma initiatives are based on a preplanned project charter that outlines the scale of a project, financial targets, anticipated benefits and milestones. In comparison, organizations that have implemented TQM, work without fully knowing what the financial gains might be. Six Sigma is based on DMAIC (Define-Measure-Analyze-Improve-Control) that helps in making precise measurements, identifying exact problems, and providing solutions that can be measured.


Six sigma is also different from TQM in that it is fact based and data driven, result oriented, providing quantifiable and measurable bottom-line results, linked to strategy and related to customer requirements. It is applicable to all common business processes such as administration, sales, marketing and R & D. Although many tools and techniques used in Six Sigma may appear similar to TQM, they are often distinct as in Six Sigma, the focus is on the strategic and systematic application of the tools on targeted projects at the appropriate time. It is predicted that Six Sigma will outlast TQM as it has the potential of achieving more than TQM.

Koi faida nai solutions upload krne ka lms tu open nahi ho rha ha roz ki tarah

ap sb to waqai serious ho gae ho lgta h saif ki baat sun kr

jst yeh share kr den es mei kya kya krna h btana kya h akhir

technical base question h .. jis m ap ny ye batana h k agr ap ek business start kro to ap kon sa tareeka use kro gy.. TQM ya six sigma.. 

mjy to yehi smj aya h 

business type b define karni hy us k baad batana hy k ap kon sa method use karo gy.... as i understand.......

yeah, yehi pucha h, but jo standards unho ny puchy han wo kya han unki smjh nai a rhi


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