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MGT613 - Production / Operations Management GDB # 2 Fall 2013 Discussion and Solution Start Date: Jan 21, 2014 End Date: Jan 23, 2014



Total quality management (TQM) and Six Sigma are two concepts in the market which mainly focuses on the quality of the products or services. Six Sigma is comparatively a new concept in the market and may not be a replacement to the Total Quality Management (TQM) yet both have many similarities.

Being a production/ operations manager which concept do you think deeply focuses on the quality? Also mention the type of business you want to start and which quality standards you will maintain for your proposed business under TQM or Six Sigma or you will focus on both.

Note: Your answer should be short and it can be in bullet form. Copying or cheating any part of your answer from any source or from each other will be awarded “Zero” marks. You have to mention your own type of business and quality standards for that specific type of business.



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Replies to This Discussion

Both Six Sigma and Total Quality Management are effective tools for quality management but a thin line of difference does exist between them. Although the methodologies and procedures involved in both the two appear quite similar but there are certain major differences.

Six-Sigma is a relatively newer concept than Total Quality Management but not exactly its replacement. The basic difference between Total Quality Management and Six Sigma is that TQM delivers superior quality manufactured goods whereas six sigma on the other hand results in better results. Total Quality management refers to continuous effort by employees to ensure high quality products. The process of Six Sigma incorporates many small changes in the systems to ensure effective results and better customer satisfaction.

Total Quality Management involves designing and developing new systems and processes and ensures effective coordination among various departments. New Processes are developed based on various customer feedbacks and researches.

The main focus of Total quality management is to maintain existing quality standards whereas Six Sigma primarily focuses on making small necessary changes in the processes and systems to ensure high quality.

The process of Total quality management does reach to a saturation level after a certain period of time. After reaching the saturation stage, no further improvements in quality can be made. Six Sigma on the other hand seldom reaches the saturation stage by initiating a next level quality process.

The process of Total quality management involves improvement in existing policies and procedures to ensure high quality. Six-Sigma focuses on improving quality by minimizing and eventually eliminating defects from the system. The process of total Quality management ensures that every single member associated with the organization is working towards the improvement of existing processes, systems, services and work culture for long term quality products/services. Six Sigma, on the other hand focuses on first identifying and eventually removing various defects and obstacles which might come in the way of organization’s success. In a layman’s language total quality management emphasizes on improving the existing policies and making necessary changes in the systems to ensure superior quality products and services. Organizations practicing Six Sigma are focused on removing errors and defects to ensure high quality products.

Total Quality management is a less complicated process than Six Sigma. Six-Sigma involves specially trained individuals whereas total quality management does not require extensive training. The process of Six Sigma creates special levels for employees who are only eligible to implement the same. Employees trained for Six Sigma are often certified as “Green Belts” or “Black Belts” depending on their level of proficiency. Six-Sigma requires participation of only certified professionals whereas total quality management can be referred to a part time activity which does not require any special training. Six-Sigma can be implemented by dedicated and well trained professionals.

Six-Sigma is known to deliver better and effective results as compared to total quality management. The process of Six Sigma is based on customer feedbacks and is more accurate and result oriented. Customer feedbacks play an important role in Six Sigma. Experts predict that six sigma will outshine total quality management in due course of time.

yaha type of business ka kiyh meaning hain kiyh in main sy koi select karna hy hum ny?????
sole proprietorship


corporation and etc.......

ni ap jo just ye batana h yaha par k ap kisi product ko choose karo gy  ya kisi service ko. as i understand 

mean's production of any kind of goods is right.....???

  • Six Sigma is extremely costly for many small businesses to implement. Employees must obtain training from certified Six Sigma institutes in order for an enterprise to receive Six Sigma certification. Even if a firm wishes to implement Six Sigma without formal certification, much training is necessary in order to understand the system and how to apply it to particular business processes. Many small businesses cannot possibly afford such training, even for a single employee. In addition, small businesses that need to remain nimble and creative often find the Six Sigma system of process analysis stifling, bureaucratic and overly time consuming.

yes , production or service koi si b choose kar lo ap 

thank God now i can do this....

but yr quality

standards kya likhen

choose kro busniess aur method choose kro aur lina start karo 2 hours reh gy h bas. 

  1. 1.       Being a production/ operations manager which concept do you think deeply focuses on the quality?


Being a manager, I should select the Six Sigma concept. (Relatively new concept as compared to Total Quality Management ), which focuses on the quality and process of improvements. Because it has sequence of steps and has quantified value targets such as reduces the process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits.

  1. 2.       Also mention the type of business you want to start and which quality standards you will maintain for your proposed business under TQM or Six Sigma or you will focus on both.


I want to start manufacturing business, and also choose the quality standards under the Six Sigma, because Six Sigma is a relatively new concept as compared to Total Quality Management. The quality standards which I maintain for our business are under.

  • Leadership Commitment: Providing senior leadership and also training in the principles and tools it needs to direct the development projects. It also involves reducing the levels of organizational hierarchy and removing procedural barriers.
  • Customer Focus: Establishing close communications with “external customers and internal customers (employees). Also eliminates the opportunities for defect.
  • Disciplined Framework: Six sigma first define, measure, analyze the situation in organization than improve and control the overall process in simple it Define-Measure-Analyze-Improve-Control organizational framework.
  • Education and Training: The top-to-bottom training is conducted in Six Sigma values and system improvement techniques for all levels through training and development programs.
  • Strategic Deployment: Six sigma focuses the company’s resources as right support, right people, right project, and right tools, on identifying and improving performance.
  • Identifying and removing the causes of defects: In Six sigma first causes of defects should be identify and then it remove the situation in the organization.


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