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My today's  mkt610 paper:
Total 64 questions

Mostly Mcq from past and easy.

SUBJECTIVE QUESTIONS 

1.Moment of truth?which is in lesson 44

2.EXplain 4c of CRM? which is in lesson 34

3.CRM Function?which is in lesson 28

4.E-CRM which is in lesson 32

5.How CRM impact on organization?which is in lesson 35

6.improve win probability?which is in lesson33

7.360 degree view of custmer? which is in lesson 28

8.define empathy? lesson 43(people and crm ka last paragraph


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Replies to This Discussion

mehwish kiren thanks for sharing  best of luck for ur result 

Attention Related Final Term papers Spring 2013: All Fellows You don’t need to go at any other site for current Final Term papers Spring  2013, Because All discussed data/sharing of our members in this discussion are going from here to other sites. (Other sites Admins/mods Copy from here & posted at their sites with fake IDs or original name: p). you can judge this at other sites yourself. So don’t waste your precious time with different links.

mehwish kiren hmm thanks 

mostly mcqs from these file

Attachments:

i need mkt621 past papers or past mcq mega.

mehwish kiren thanks for sharing ur files 

My today's  mkt610 paper:
Total 64 questions
56 MCQs
4 questions of 3 marks
4 questions of 5 marks
75% Mcq from past
SUBJECTIVEs ARE;

Difference b/w E-CRM and CRM(5marks)

How CRM help organization?(5marks)

why organization change their behavior from product-oriented to customer oriented?(5marks)

how u recognize that your communication is effective or not?(5marks)

 hina noor thanks for sharing ur paper ..best of luck for ur result 

thanks frends...plz share all markiting  recent papers as well.

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