We are here with you hands in hands to facilitate your learning & don't appreciate the idea of copying or replicating solutions. Read More>>
+ Link For Assignments, GDBs & Online Quizzes Solution
+ Link For Past Papers, Solved MCQs, Short Notes & More
Dear Students! Share your Assignments / GDBs / Quizzes files as you receive in your LMS, So it can be discussed/solved timely. Add Discussion
How to Add New Discussion in Study Group ? Step By Step Guide Click Here.
Plz take an idea from given below.
• In my point of view, customer 3 is the loyal customer that is loyal toward store. Reason: A customer becomes loyal towards store where he/she has given extra-ordinary and personal treatment. When the customer 3 told the clerk about the lost of receipt, he gave her quick response and replied that she should not worry because he has saved the date of her purchase and other relevant detail.
• The customer 2 has chances to be defected. Reason: A customer has chances to be defected if he is not satisfied with the performance of product after sales.
Remember me in prayer.
.+ http://bit.ly/vucodes (Link for Assignments, GDBs & Online Quizzes Solution)
+ http://bit.ly/papersvu (Link for Past Papers, Solved MCQs, Short Notes & More)+ Click Here to Search (Looking For something at vustudents.ning.com?) + Click Here To Join (Our facebook study Group)
Customer no 3 will be a loyal customer because his complaint is handled by the staff and he has been given good response as promised and he will not become a defective customer instead he will be a loyal and satisfied customer.Customer no 1 will be angray and he will be defective customer because promises were made to him but not fullfilled when he practically adopted and used the product