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Total question : 64
Mcq's = 56 (25 mcq from past paper 2009 and 2010)

 

 

Short question= 4 (3 marks)
long question=4 (5 marks)
Q: Defina AIDA?
Q: Why Implemnatation of CRM is important in today IT System:
Q : Explain the Development of product
Q: What is CRM?

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Replies to This Discussion

Total question : 64
Mcq's = 56 (25 mcq from past paper 2009 and 2010)
Short question= 4 (3 marks)
long question=4 (5 marks)
Q: Defina AIDA?
Q: Why Implemnatation of CRM is important in today IT System:
Q : Explain the Development of product
Q: What is CRM?
Mgt610: CRM PAPER 14-02-11, eveving 5:00 pm

Total question: 64
Mcqs: 56

Subjective question

Q: Service differentiation is difficult. Explain with an example. Marks 3
Q: How website should be designed to attract customers? Marks 3
Q: Describe symptoms of poor listening. Marks 3

Q: You are a marketing manager of a firm. What kind of question you will ask to judge consumer behaviour. Explain. Marks 5
Q: Why center manager want emplyees to be educated about life cycle ? Marks 5
Q: Life cycle of individual customer is predictable. Elaborate this statement. Marks 5
Q: Describe Customer relationship managment in your own words. Marks 5

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